Potholes are failure in the asphalt area of the road surface. They are formed due to moisture in the structure and the character of the road including volume of traffic to the area. City crews work 24/7 to keep our roads in good condition. On top of inspections conducted by City crews to locate and repair potholes, we rely on citizens to report potholes. There is some accountability on drivers to watch where they are driving to avoid potholes as long as this can be done safely.
For more information on potholes, visit Report a Pothole.
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
Damage caused by potholes are not immediately paid by the City. Each claim is evaluated to ensure the City is responsible. We recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.
Please be reminded that under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage to the City.
Please make sure your claim falls on a public roadway within Edmonton City limits. Any claims outside the City Limits should be forwarded to the responsible authority, be it the Province of Alberta or a neighbouring municipality or district.
The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps. If the damage occurred while you were on Anthony Henday Drive, visit While on Anthony Henday Drive for more information.