Office of the City Clerk

City Hall Service Desk (Office of the City Clerk)

3rd Floor, City Hall
Monday to Friday
Open 9am - 4pm
Closed noon - 12:30pm daily
Closed on all statutory holidays

Please note: As City Hall is partially closed, in person services are currently paused.

By phone or e-mail:
Monday to Friday
8am - 4:30pm
Phone: 780-496-8178
E-mail: city.clerk@edmonton.ca

FOIP

Access to Information or FOIP requests continue to be accepted:

  • Online
  • Mail
    • Won't be received on a regular basis
    • Payment for general FOIP requests must be made online
  • As City Hall is closed to the public we cannot accept requests in person

We anticipate that there may be additional challenges in filling FOIP requests remotely (example:  retrieval of records, employees providing records will need to do so electronically). Applicants will be notified of any delays.

Phone: 780-496-5222
Email: foip@edmonton.ca

FOIP Request

Tribunals
The Subdivision and Development Appeal Board (SDAB)

Using a written hearing or appeal process, as approved by the Board Chair. The process is being managed remotely with Board Members.

The Assessment Review Board (ARB)

Using a written hearing process for residential complaints (Local Assessment Review Board, LARBs) and videoconference hearing process for commercial complaints (Composite Assessment Review Board, CARBs), as approved by the Board Chair.

The Community Standards and License Appeal Committee (CSLAC)

A Committee of Council. On April 15, 2020, Council passed a motion that all CSLAC meetings be suspended until it is determined that it is safe to hold meetings in person.

Phone: 780-423-7420
Email:
assessment.reviewboard@edmonton.ca
sdab@edmonton.ca

Civic Agencies

The Civic Agency Team continues to provide services remotely.

Phone: 780-442-4395
Email: civic.agencies@edmonton.ca

Election and Census Office

The Election and Census Office is closed to the public. Election and Census staff continue to provide the same services remotely. 

Phone: 780-496-8008
Email: elections@edmonton.ca

Branch Mandate

The Office of the City Clerk is the primary contact regarding City Council business. The Office manages Council and Committee meetings, quasi-judicial boards, municipal elections, the municipal census and appointments to civic agencies. It also manages corporate records and oversees Freedom of Information inquiries for the organization.

The City Clerk administers the legislative process for municipal government. The Clerk is responsible for ensuring Council meetings are conducted legally and provides procedural advice during meetings. The City Clerk is also the Returning Officer for municipal elections.

Branch Organization

Office of the Branch Manager

Mandate

The Office of the Branch Manager provides a strategic approach to branch work. The team works closely with Branch Leadership to support functions related to budget, employee engagement, technology, internal communications, and culture. This work helps ensure productive and knowledgeable staff with a broad understanding of the branch and how it aligns with Council’s direction.

 

FOIP and Records Management

Mandate

The Corporate Information Governance section supports a city-wide framework for the management of recorded information. It includes developing policies, standards and strategic direction for the creation, security, accessibility, retention, disposition and preservation of records. It is applicable to all City departments, employees, and volunteers, as well as the Office of the City Auditor, contractors, boards, agencies, and commissions.

The section also manages the City’s Freedom of Information and Protection of Privacy (FOIP) program by assigning and tracking FOIP requests and representing the City in mediations and inquiries with the Office of the Information and Privacy Commissioner. We also process FOIP requests, provide consultation and advice to the City’s FOIP Coordinators, and conduct the “FOIP in the City” training course.

 

Councillors Office Liaison Team

Mandate

The Councillors Office Liaison Team provides a broad range of administrative and operational supports to Elected Officials and the Office of the City Clerk; including accounting and budget support, Council Correspondence distribution, Council meeting notices and calendaring and general reception services.

 

Elections and Census

Mandate

The Elections and Census section is responsible for conducting Edmonton’s civic election every four years and a city-wide census every two years. In the intervening years we review our election processes, develop technology requirements for future elections, look at data to determine if a ward boundary review should be recommended to Council, and are prepared to conduct by-elections. The Director also reports to two city school boards (as contributing partners in elections) and is responsible to the Minister of Municipal Affairs for the operation of the election (in Local Authorities Election Act).

The biennial city-wide census is conducted to determine the population of the city and to collect demographic data from residents. We rely on census data in considering ward boundary reviews. It is also used for planning purposes by various City departments, the library, police, businesses, schools, community organizations, and others. Located in the west end (16304-114 Avenue), we have a regular staff of up to nine people. We are responsible for hiring up to 3,000 temporary workers during elections and 1,200 during census.

 

Governance and Legislative Services

Mandate

The Governance and Legislative Services section manages all aspects of City Council and Committee meetings. We assist the corporation and City Council in complying with legislation in the decision-making process, which also applies to the extended governance model for civic agencies, boards, and commissions.

 

Tribunals

Mandate

The Tribunals Section supports the Assessment Review Board, the Subdivision and Development Appeal Board, and the Community Standards and Licence Appeal Committee. These quasi-judicial tribunals are independent venues where citizens can appeal decisions made by City Administration allowing them the opportunity to be heard on matters that affect them.