Seek medical attention immediately if you are injured.
If you are injured by or on a bus or a Disabled Adult Transit Service (DATS) vehicle, notify the Transit Operator immediately. If you are unable to notify the Transit Operator at the scene, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Inspector will contact you and conduct an investigation. The investigation result will then be shared with the City’s Claims Management section for claims purpose. If you are injured by or on a Disabled Adult Transit Service (DATS) vehicle and have not notified the Operator, contact DATS Community Relations.
Bodily Injury Claims
If you have sustained injury as a bus or DATS passenger, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Transit Operator was negligent or held to be at-fault. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Section B Accident Benefits
You may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits so it is very important that your injury be reported as soon as possible.
Visit Submitting a Claim for further information on Section B Accident Benefits.