The Insurance and Claims Management section provides insurance for the City as a whole, as well as project-specific insurance as required and undertakes risk analysis reviews and risk control inspections of City facilities. Claims adjusters investigate and resolve claims made by and against the City before they go to litigation.
Keeping Edmontonians safe is a top priority for the City of Edmonton and the over 13,000 employees who manage and maintain City infrastructure and facilities. However, accidents can happen.
You can make a claim against the City if you believe the City of Edmonton is responsible for your injury or property damage.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Please note, the information provided does not constitute legal advice. If you have a legal question, you will need to speak to a lawyer.
Types of Claims
If You Are Injured
Seek medical attention immediately if you are injured.
If you are injured by or on a bus or a Dedicated Accessible Transit Service (DATS) vehicle, notify the Transit Operator immediately. If you are unable to notify the Transit Operator at the scene, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Inspector will contact you and conduct an investigation. The investigation result will then be shared with the City’s Claims Management section for claims purpose. If you are injured by or on a Dedicated Accessible Transit Service (DATS) vehicle and have not notified the Operator, contact DATS Community Relations.
Bodily Injury Claims
If you have sustained injury as a bus or DATS passenger, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Transit Operator was negligent or held to be at-fault. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Section B Accident Benefits
You may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits so it is very important that your injury be reported as soon as possible.
Visit Submitting a Claim for further information on Section B Accident Benefits.
Seek medical attention immediately if you are injured.
Whether you were a passenger on a Light Rail Transit (LRT) system or in an LRT facility, under the Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including Edmonton Transit Service’s premises, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.
However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of disrepair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
Bodily Injury Claims
If you have sustained injury when traveling on a Light Rail Transit (LRT) system or in an LRT facility, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Edmonton Transit Service was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Section B Accident Benefits do not apply to a passenger on the Light Rail Transit (LRT) system.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
The Valley Line Southeast is a Public-Private Partnership (P3) and is operated by the consortium TransEd Partners. If you have sustained property damage or injury on or near a Valley Line Southeast train or LRT stop/station, please contact TransEd Partners for further information on how to submit a claim and the claims process.
LRT-Related Construction
Capital Line South Extension Project
This LRT project began in 2024 and is being built as a Design-Build venture by Capital Line Design-Build Ltd., a member of the Ledcor Group of Companies. If you believe you have sustained property damage or injury as a result of construction activity from this project, please notify Capital Line Design-Build Ltd. and obtain further information about their claims process.
Southeast Edmonton to downtown Edmonton
The construction of the Valley Line LRT project from Mill Woods to downtown Edmonton is complete. This project was built and is being maintained through a Public-Private Partnership (P3) by the consortium TransEd Partners. TransEd Partners will be responsible for ongoing maintenance and renewal of the infrastructure throughout the term of the operating agreement.
If you have sustained property damage or injury as a result of construction activity from this project, visit TransEd Partners for further information on how to submit a claim and the claims process.
West Edmonton to Downtown Edmonton
The extension to West leg construction started in 2021. It is being built as a Design-Build by Marigold Infrastructure Partners. If you have sustained property damage or injury as a result of construction activity from this project, visit Marigold Infrastructure Partners for further information on how to submit a claim and the claims process.
Other City-Related Construction
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you believe your vehicle has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company as in most cases they will be able to assist you more quickly.
Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.
Seek medical attention immediately if you are injured.
Bodily Injury Claims
If you were a pedestrian, or an occupant (driver or passenger) of a private vehicle that was involved in an accident with a City-owned vehicle, including an Edmonton Transit Service bus and a Dedicated Accessible Transit Service (DATS) vehicle, you may be entitled to payment of damage for losses, such as pain and suffering, if the City driver or Transit Operator was held negligent or at-fault in the accident. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Section B Accident Benefits
If you were a pedestrian, you may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the City driver or Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits thus it is very important that your injury be reported as soon as possible.
Visit Submitting a Claim for further information on Section B Accident Benefits.
If you were an occupant (driver or passenger) of a private vehicle, Section B Accident Benefits will be offered under the automobile policy of the private vehicle that you were in as it is a no-fault benefit.
Seek medical attention immediately if you are injured.
Under Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including City recreation centres, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.
However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
If you have sustained injury while in a City facility or on City premises, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Under Section 6.1 of the Occupiers’ Liability Act, a person who uses a recreational trail for recreational purposes is defined as a trespasser. Under Section 12 of the same Act, the City does not owe a duty of care to a trespasser unless the death of or injury to such trespasser is a result of wilful or reckless conduct of the City.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Edmonton is known for its long winters. The City has the duty to make sure City owned sidewalks and roadways are safe. Due to the limited resources, the City is unable to provide ice and snow removal service throughout the entire city. Through Bylaw 14600, the City requires adjacent property owners to remove ice and snow from the adjoining sidewalks. For more information on our sidewalks in winter, visit Walking - Clearing Sidewalks.
Sidewalks on Public Utility Lots (PUL) rights of way (undeveloped grassland), walkways within park areas where no City programs are offered, or sidewalks adjacent to Municipal Reserves and Parkland are not cleared if they do not connect pedestrians to a major roadway or bus stop. This decision is made based on prioritizing the use of City resources.
Under Section 531 of Alberta’s Municipal Government Act, a person has 21 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it is determined that the City was grossly negligent*.
If you have sustained injury as a result of ice, snow or slush, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was grossly negligent*. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
*Gross negligence is a legal concept. Contact a lawyer for further details.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Section 532(1) of Alberta’s Municipal Government Act requires the City to keep every road or public place in a reasonable state of repair.
All reasonable efforts to maintain our roadways, including sidewalks, are taken. However, given our limited resources, the City is in a position to repair the most serious hazards. Repairs of less hazardous conditions are conducted less regularly, or upon notification of the hazard by a resident.
Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you have sustained injury from tripping over an uneven sidewalk, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Seek medical attention immediately if you are injured.
Depending on where the slippery surface was located, the City has the duty to make sure city-owned premises and roadways are safe. The duty of care is stipulated under the Occupiers’ Liability Act and Section 532(1) of Alberta’s Municipal Government Act.
Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
If you have sustained injury as a result of slippery surface, such as an oil spill on the roadway, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Please contact the Claims Management Section if you are unable to find the answer in this section.
Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm
Email: riskmanagement@edmonton.ca
If Your Property Was Damaged
LRT-Related Construction
Capital Line South Extension Project
This LRT project began in 2024 and is being built as a Design-Build venture by Capital Line Design-Build Ltd., a member of the Ledcor Group of Companies. If you believe you have sustained property damage or injury as a result of construction activity from this project, please notify Capital Line Design-Build Ltd. and obtain further information about their claims process.
Southeast Edmonton to downtown Edmonton
The construction of the Valley Line LRT project from Mill Woods to downtown Edmonton is complete. This project was built and is being maintained through a Public-Private Partnership (P3) by the consortium TransEd Partners. TransEd Partners will be responsible for ongoing maintenance and renewal of the infrastructure throughout the term of the operating agreement.
If you have sustained property damage or injury as a result of construction activity from this project, visit TransEd Partners for further information on how to submit a claim and the claims process.
West Edmonton to Downtown Edmonton
The extension to the West leg construction started in 2021. It is being built as a Design-Build by Marigold Infrastructure Partners. If you have sustained property damage or injury as a result of construction activity from this project, visit Marigold Infrastructure Partners for further information on how to submit a claim and the claims process.
Other City-Related Construction
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you believe your vehicle has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company as in most cases they will be able to assist you more quickly.
Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.
If you believe your property (for example, fence, downspout, garage, building, driveway) has been damaged by City’s employee activities (for example, waste collection), we strongly recommend you first contact your insurance company. In most cases they will be able to assist you more quickly, and you may be eligible for greater compensation under your policy than you could legally recover from the City.
Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
The City will only consider compensation on an Actual Cash Value basis, that is, replacement cost less depreciation, if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
If you believe your property (not including damage to your motor vehicle) has been damaged by a bus, LRT car or a City vehicle (for example, waste collection truck), we strongly recommend you first contact your insurance company. In most cases they will be able to assist you more quickly, and you may be eligible for greater compensation under your policy than you could legally recover from the City.
If your property has been lost or damaged by or on a bus or Light Rail Vehicle, you must call 311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Investigator will contact you and conduct an investigation. The investigation result will then be shared with the City’s Claims Management section for claims purposes.
The Valley Line Southeast is a Public-Private Partnership (P3) and is operated by the consortium TransEd Partners. If you have sustained property damage or injury on or near a Valley Line Southeast train or LRT stop/station, please contact TransEd Partners for further information on how to submit a claim and the claims process.
Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
The City will only consider compensation on an Actual Cash Value basis, in other words, replacement cost less depreciation, if it was determined that the City was legally responsible. This determination of liability follows from an investigation of the incident or accident by the City's Claims Management section.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
The mere fact that a City tree or light pole caused damage does not warrant automatic compensation from the City. An investigation will look into the history of the tree or light pole to consider all factors such as:
- Whether there was any visible evidence of decay prior to the incident.
- Whether the City was put on notice or was aware of the condition of the tree or light pole prior to the incident.
- If the City was aware of the condition of the tree or the light pole, whether the City’s inspection and maintenance activities were reasonable.
- If the tree limb or light pole failure occurred as a result of a natural event, the City will not be responsible for your property damage as the City cannot control these events. Contact your insurance company, in most cases they will be able to assist you more quickly.
Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.
Under section 532 of the same Act, the City is responsible for keeping public places (for example, trees on public boulevards) and public works (for example, residential streetlights) in a reasonable state of repair. However, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Please contact the Claims Management Section if you are unable to find the answer in this section.
Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm
Email: riskmanagement@edmonton.ca
If Your Vehicle Was Damaged
We strongly recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
If your vehicle was damaged by a bus or Light Rail Vehicle, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Investigator will contact you and conduct an investigation. The investigation result will then be shared with the City’s Claims Management section for claims purposes. If a Dedicated Accessible Transit Service (DATS) vehicle was involved, contact DATS Community Relations.
Your claim will only be considered if it was determined that the City of Edmonton Transit Service (ETS) was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you have no insurance coverage or if the damage is below your deductible, and you wish to pursue a claim, visit Submitting a Claim for further information.
The Valley Line Southeast is a Public-Private Partnership (P3) and is operated by the consortium TransEd Partners. If you have sustained property damage or injury on or near a Valley Line Southeast train or LRT stop/station, please contact TransEd Partners for further information on how to submit a claim and the claims process.
We strongly recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you have no insurance coverage or if the damage is below the deductible, and you wish to pursue a claim, visit Submitting a Claim for further information.
Potholes are failure in the asphalt area of the road surface. They are formed due to moisture in the structure and the character of the road including volume of traffic to the area. City crews work 24/7 to keep our roads in good condition. On top of inspections conducted by City crews to locate and repair potholes, we rely on residents to report potholes. There is some accountability on drivers to watch where they are driving to avoid potholes as long as this can be done safely.
For more information on potholes, visit Report a Pothole.
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
Each claim is evaluated and assessed by the City to determine whether or not the City is responsible. We recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf. Visit Pothole Damage Claims for information on submitting.
Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.
Please be reminded that under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage to the City.
Please make sure your claim falls on a public roadway within Edmonton City limits. Any claims outside the City Limits should be forwarded to the responsible authority, be it the Province of Alberta or a neighbouring municipality or district.
The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps. If the damage occurred while you were on Anthony Henday Drive, visit While on Anthony Henday Drive for more information.
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
We recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.
Please be reminded that under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage to the City.
EPCOR maintains manhole covers and catch basins on City property to ensure safety and proper drainage.
If your vehicle has been damaged by manhole cover or catch basin, please visit EPCOR’s Information About Claims for further information.
The mere fact that a City tree or light pole caused damage does not warrant automatic compensation from the City. An investigation will look into the history of the tree or light pole to consider all factors such as:
- Whether there was any visible evidence of decay prior to the incident
- Whether the City was put on notice or was aware of the condition of the tree or light pole prior to the incident
- If the City was aware of the condition of the tree or the light pole and whether the City’s inspection and maintenance activities were reasonable
If the tree/limb or light pole failure occurred as a result of a natural event, the City will not be responsible for your property damage as the City cannot control these events. Contact your insurance company as in most cases they will be able to assist you more quickly.
Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.
Under Section 532 of the same Act, the City is responsible for keeping public places (for example, trees on public boulevards) and public works (for example, residential streetlights) in a reasonable state of repair. However, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps.
This applies to all sections whether it is inside the city limits or not. The Province is also responsible for primary highways outside of the Anthony Henday Drive Ring Road and this includes:
- Highway 15 (Manning Drive) north of Anthony Henday Drive
- Highway 2 (Gateway Blvd/Calgary Trail) south of Anthony Henday Drive
- Highway 16 West (Yellowhead Trail) west of Anthony Henday Drive
If your claim falls within these areas, we suggest that you contact Alberta Transportation to present your claim.
Alberta Transportation
310 Twin Atria Building
4999 98 Avenue NW
Edmonton, Alberta T6B 2X3
Phone: 780-644-5612
Fax: 780-415-0475
LRT-Related Construction
Capital Line South Extension Project
This LRT project began in 2024 and is being built as a Design-Build venture by Capital Line Design-Build Ltd., a member of the Ledcor Group of Companies. If you believe you have sustained property damage or injury as a result of construction activity from this project, please notify Capital Line Design-Build Ltd. and obtain further information about their claims process.
Southeast Edmonton to downtown Edmonton
The construction of the Valley Line LRT project from Mill Woods to downtown Edmonton is complete. This project was built and is being maintained through a Public-Private Partnership (P3) by the consortium TransEd Partners. TransEd Partners will be responsible for ongoing maintenance and renewal of the infrastructure throughout the term of the operating agreement.
If you have sustained property damage or injury as a result of construction activity from this project, visit TransEd Partners for further information on how to submit a claim and the claims process.
West Edmonton to Downtown Edmonton
The extension to West leg construction started in 2021. It is being built as a Design-Build by Marigold Infrastructure Partners. If you have sustained property damage or injury as a result of construction activity from this project, visit Marigold Infrastructure Partners for further information on how to submit a claim and the claims process.
Other City-Related Construction
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.
If you believe your vehicle has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company as in most cases they will be able to assist you more quickly.
Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.
Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Claims Management Section.
Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.
Please contact the Claims Management Section if you are unable to find the answer in this section.
Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm
Email: riskmanagement@edmonton.ca
If Your Property Was Flooded
As of September 1, 2017, EPCOR owns and operates Wastewater Services. EPCOR provides water and drainage services to all areas within the City of Edmonton.
If your claim pertains to water main, sewer or drainage issues that occurred after September 1, 2017, please visit EPCOR’s Information About Claims for further information.
For sewer or drainage related claims that occurred before September 1, 2017, visit Submitting a Claim for further information.
It is the property owner’s responsibility to maintain the sewer line from their home to the property line.
Under Section 528 of Alberta’s Municipal Government Act, the City is not liable for nuisance claims (for example, tree root blockage) arising out of the operation of a public utility or a dike, ditch or dam.
Under Section 530 of the same Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.
The City is not responsible for damage caused by natural events such as wind storm, rainstorm, flooding, heat waves, winter freezes, tornadoes, wildfires, and so on, as the City cannot control these events.
If you have sustained damage to your property as a result of a weather event, contact your insurance company. In most cases, they will be able to assist you more quickly.
Note that the claims process can be lengthy, and you will be required to provide proof that the City was negligent in causing the damage you are claiming.
Should you wish to pursue a claim, visit Submitting a Claim for further information.
Please contact the Claims Management Section if you are unable to find the answer in this section.
Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm
Email: riskmanagement@edmonton.ca
Submit A Claim
Start your claim by providing the details of the incident. You have 2 years* from the date of the alleged loss, damage, or injury to settle your claim with the Claims Management section.