311 is Edmonton’s non-emergency contact for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.
Main page content begins here
Plan your next transit trip with the ETS Trip Planner. Results will show up to 6 options.
Submit a report if you notice an overflowing garbage can in need of attention.
Submit a complaint if a vehicle is blocking access or hasn't moved for more than 3 days (72 hours).
From swimming lessons to yoga to art classes, there's a course or program for all ages and abilities.
Report transit maintenance concerns, including issues at bus stops, shelters, transit centres or LRT stations.
Open The service request has been received.
Closed The service request has been reviewed, and the work has been assigned, scheduled or completed.
The Service Detail provides information about the request.
Citizen Connect Map
View 311 reports submitted across the city on public property.
Citizens can call 311 between 7am and 7pm (closed on statutory holidays)
Outside Edmonton: 780-442-5311
TTY services: 711
Language Translation: Non-English-speaking callers may request the assistance of an interpreter. Our interpretive service offers help in more than 180 languages.
After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.
If you reported a concern to 311 that requires further review, please contact our Service Experience Team.
Submit 311 requests with your smartphone anytime, anywhere.
For life-threatening emergency assistance, fire, ambulance or police, please call 911.
For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).
The following contacts are not part of 311 services.
|The Support Network||211|