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COVID-19 Business Support

Updated March 30

Please check here often. Information will be updated on a regular basis as the situation continues to emerge and more information becomes available. 

We know that businesses have been impacted by COVID-19 and this has been extremely challenging for you.

We hear you. The City of Edmonton is taking immediate steps to support  business owners, including working on specific actions that will align with the Federal and Provincial plans. Some of these actions include:

  • Refocusing the one-on-one business support team to help small business owners find the resources they need to navigate and recover from this crisis
  • Hosting a series of virtual meetings with Edmonton’s 13 Business Improvement Areas and actively reaching out to other businesses

We are working to gather up-to-date information and redeploy staff appropriately. We will be updating this page on a regular basis.

For information on the provincial and federal recent aid and stimulus announcements, please visit: 

Note: The Province has adopted new mandatory public health measures that impact businesses. Businesses must fully comply with new measures to support social distancing, such as limiting the number of people in a space. For the latest, visit alberta.ca/COVID19

Important Information for Edmonton Business Owners

Questions? One-on-One Support for Edmonton Businesses

You can email us with questions at businessinfo@edmonton.ca and we'll do our best to help. We might not have the answers right away, but we will work hard to get you answers as soon as we can. 

Business Improvement Area Tax Levy Payment Penalty Deferral

City Council approved the deferral of Business Improvement Area Tax Levy payment penalties until at least August 31, 2020. Businesses that are in financial hardship and cannot make their payments by the March 31, 2020 deadline can defer their payments and will not be charged late penalties.

Businesses that are able to pay their Business Improvement Levy payment on schedule are encouraged to do so to help keep the City of Edmonton running during these challenging times.

The City will continue to support stabilization of the local economy and look to diversification when possible in the future.

Mandatory Business Closures
  • The Province has implemented additional measures to strengthen protection against the spread of COVID-19 in Alberta. Restrictions are now in place for close-contact businesses, dine-in restaurants and non-essential retail services. Close-contact businesses, including hair salons and barbershops, tattoo and piercing studios, esthetic services, wellness studios and clinics as well as non-emergency and non-critical health services provided by regulated health professionals or registered professionals, including dentistry, physiotherapy, massage, podiatry, chiropractic and optometry services are closed, effective immediately. 
  • Dine-in restaurants will no longer be able to offer dine-in service but may offer take-out and delivery services. Non-essential retail services such as clothing, computer and gaming stores, and services in shopping malls and shopping centres such as hobby and toys, gift and specialty items and furniture are closed, effective immediately. The list of essential workplaces that can continue to operate in Alberta can be found on the Alberta website.
  • A full list of restrictions is available on the Alberta website.

Note: The City of Edmonton announced the suspension of personal services businesses on March 27; the Premier’s announcement makes the closures mandatory across the Province.
 

Alberta Public Health Emergency Declaration
  • Guidelines for health care workers to follow regarding personal protective equipment (PPE) when caring for individuals who may have COVID-19 are available on the Alberta website.
  • Risk assessment and management guidelines for managers and operators of industrial work camps are available on the Alberta website.
  • New protections for renters include no eviction for non-payment of rent and/or utilities for the period April 1-30; a freeze on rent rates while Alberta’s state of public health emergency remains in effect; and late fees cannot be applied to late rent payments for the next three months.

Gatherings Further Limited to 15

  • Albertans are prohibited from attending gatherings of more than 15 people, and they must continue to observe two metres of social distancing. This includes events both indoors and outdoors, such as family gatherings, weddings and funerals. Further details are available on the Alberta website.

Additional information on the Province’s announcements can be found on the Government of Alberta news page.

The Alberta legislature will reconvene on Tuesday March 31 to debate additional 
restrictions related to the COVID-19 pandemic.

The Province has adopted mandatory public health measures that impact businesses. Businesses must fully comply with new measures to support social distancing, such as limiting the number of people in a space. For the latest, visit alberta.ca/COVID19

Our top priority is the health and safety of Edmontonians. In an effort to contain the spread of COVID-19, the City of Edmonton is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. To find out more about the guidance being provided by Alberta Health Services, including the COVID-19 self assessment, visit alberta.ca/COVID-19

The COVID-19 situation is changing rapidly. For the most up-to-date information on the action being taken by The City of Edmonton, please visit edmonton.ca/COVID-19

Closure of Personal Services (as defined under Bylaw 13138)

Due to the nature of their business, effective immediately, personal service businesses will be closed. This includes, but not limited to, tattoo parlours, hair salons, barber shops, nail salons, tanning salons and body rub centres. These businesses cannot abide by the physical distancing rule and this Order is necessary to protect Edmontonians.

Closure of Personal Services (as defined under Bylaw 13138)
On March 26, the City of Edmonton implemented additional measures to protect the public from the spread of COVID-19 by renewing the State of Local Emergency, as well as implementing three emergency orders, including the following:
That all personal services shops providing services related to the care and appearance of the body and body rub centres, as those businesses are defined in the Business Licence Bylaw, Bylaw 13138, are immediately closed.

For more information, please refer to the related news release.

Public Health Restrictions

Effective March 25, the province has instituted new enforcement measures for those not respecting public health restrictions. Find more information on Alberta.ca

New Opportunities for Business

The Federal Government is seeking Canadian manufacturers that can help address the challenge of COVID-19

Development, Licence & Construction COVID-19 Service Changes

Several COVID-19 related service adjustments for development, permit, licencing, and construction & inspection services have been made.

State of Local Emergency Declared

The City of Edmonton has renewed a State of Local Emergency effective March 26, 2020. This will ensure the City can keep services running and deploy necessary staff and resources as we work to protect the health and safety of Edmontonians. 

Declaration of A State of Local Emergency

The State of Local Emergency is in place for seven days, unless it is renewed or cancelled.

In-Person Service Changes

For the safety of Edmontonians and to prevent the spread of COVID-19, the City of Edmonton is closing a number of in-person services effective Tuesday, March 24, including the Edmonton Service Centre located at Edmonton Tower, City Hall Service Counter, Landlord and Tenant Advisory Board Front Counter and the Reuse Centre and Ambleside EcoStation.

Edmontonians can continue to access many services online. Specific details about service changes can be found at edmonton.ca/COVID-19 or by using the 311 app. Non-urgent requests may be delayed as staff focus resources on the most emergent needs.

These changes will be in effect until further notice. The City will continue to re-evaluate these measures as the COVID-19 situation develops.

Delay of Penalties on Property Tax Payments
  • We hear Edmontonians and understand that many need breathing room financially in these difficult economic times. 
  • Tax notices will be mailed in May. No penalties will be charged to tax payments made by August 31. In regular circumstances, penalties would be charged for accounts not paid by June 30.
  • We are delaying penalties to property tax payments to help those Edmontonians who are in a tight financial spot due to the current unprecedented situation.
  • Edmontonians who are able to pay their property taxes on schedule are encouraged to do so to help keep the City of Edmonton running during these challenging times. 
  • More information about the process for making 2020 property tax payments will be available before tax notices are mailed in May.
Transit Changes

Effective March 21, The City of Edmonton will temporarily suspend fare collection on all Edmonton Transit Service buses, LRT and DATS service. In addition, all entry (unless otherwise required) will be through the rear doors only. For more information go to ETS Fares and Passes.

Starting Tuesday, March 17, 2020, all buses and LRT will operate on an enhanced Saturday service schedule. They will follow the Saturday schedule until further notice, seven days per week. All school service routes are cancelled.

Additional buses have now been added to busy routes and to industrial areas to support additional needs there. We realize there are impacts to those using transit. We are asking you to try to allow your staff to work from home, if possible, or allow employees to vary their schedules, when possible to reduce peak time demand.

For more information, please visit our ETS webpage.

City of Edmonton Resources

Government Supports

Community Supports

We are working closely with our partners throughout the city to best serve Edmontonians while taking steps to protect people and places from risks associated with the COVID-19 virus.

Check in with our partners for the most up-to-date and detailed information about their service and the actions they are taking.

On Edmonton.ca/COVID-19 we will continue to provide updates on the status of City of Edmonton facilities which many of our partner programs rely on.

We are working to gather up-to-date information and redeploy staff appropriately. We will be updating this page on a regular basis.

Topic Areas

fontawesome-money-check-far Assessment and Taxes

Non-Residential Properties
Details about assessment and taxation of non-residential properties in Edmonton.


Business Improvement Areas
Assessment and taxation of businesses in Business Improvement Areas.


fontawesome-file-chart-line-far Economic Investment

Demographics and Profiles
Demographics and profile information on the City of Edmonton.


Economic Data
Economic information and data about the City of Edmonton.


Land, Location and Buildings
Edmonton economic information on location, land and buildings including industrial market, land availability, building permits, area profiles, and city trends.


Industrial Development
The City of Edmonton offers a range of industrial neighbourhoods and shovel-ready industrial land.


fontawesome-business-time-far Doing Business With the City

Property Sales
Listings and offerings of City land for sale or lease, including commercial, industrial, multi-family lands plus single family lots.


Vehicle and Equipment Sales
Listings and procedures for the sale of surplus City of Edmonton equipment and vehicles.


Selling to the City
Any individual or company can do business with the City of Edmonton, as long as you can provide the needed products and services in the right place, at the right time, and at the right price.


Leasing Property
Occasionally the City has a requirement to purchase or lease space to accommodate civic needs or may have surplus space available for lease.


fontawesome-user-hard-hat-far Permits, Development and Construction

Permits and Licencing
The City issues permits and licences for the development, construction and use of all commercial, industrial, institutional or residential properties and buildings.
The permits set standards for the health and safety of the citizens of Edmonton.


Construction Permits
Permits related to doing construction work on/near a street. Includes crane, hoarding, demolition, right-of-way, and OSCAM permits.


Resources
Information and resources relevant to the building, planning and construction industries, including fees, forms, brochures, online communication.


Industry Communication
Information for stakeholders and partners involved in planning and development.


Purchase Maps and Aerial Photography
The Mapping office produces maps and aerial photos in a variety of sizes, resolutions, formats and scales.


Signs
Signs play a role in supporting businesses and community organizations and impact the look and feel of our city.


Commercial and Multi-Family Lot Grading
Commercial lot grading approval information.


fontawesome-users-far Small Business Support

Starting a Business
Resources to help your business grow, including one-on-one support to get your new business off the ground.


Business Improvement Areas
Playing a crucial role in supporting the vibrancy, economic health, and appeal of many of the city’s key commercial areas.


Funding Initiatives and Programs
Supporting the development of small businesses in our city through programs and funding initiatives.


City of Edmonton owned properties for sale, ranging from single family homes to commercial and industrial sites.

The City of Edmonton have spaces that are available for lease, or have a requirement to lease space for civic purposes.

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