What if a City Contractor is Involved?
At times, the City hires contractors to perform work on behalf of the City. In most cases, there is an “indemnity and hold harmless” clause in the contract. This clause requires contractors to investigate and respond to claims that may arise as a result of their work.
The adjusters in the City’s Risk Management section facilitate the claims process between the contractor and the public. By facilitating the process, the City’s adjusters help to ensure that a response is provided in a fair and timely manner.
If you believe your injury or damage was caused by a City contractor, you or your insurance company should submit a claim to the City.
Once the City receives your claim, an investigation is conducted. If the investigation confirms the involvement of a City contractor, you can expect the following:
- A written response will be provided to you with the contractor’s contact information
- The Risk Management section will forward your claim to the contractor for their investigation
- Your claim remains open with the Risk Management section until the contractor provides a written response
If your claim relates to construction activity by a City contractor, depending on the damage, the assigned City’s adjuster may arrange a site meeting with the following individuals:
- Property owner
- City’s Project Manager
- Contractor’s Project Manager; and/or
- Contractor’s insurer
For some construction projects, a pre-construction assessment on your property may have been conducted before the work began. During or after the construction, if you suspect damage to your property is a result of the construction activity, contact the City’s Project Manager who can arrange a post-construction assessment for you.
Submit a claim for investigation if you do not know who is the City’s Project Manager.