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To protect the City’s commitment to fiscal responsibility, the City attempts to recover damages from anyone responsible for causing damage to City property.

If you have caused damage to City property, please report the incident to the Risk Management section. After you report the incident, you may receive a Recovery Notice. Contact the assigned adjuster noted in the Recovery Notice, and advise them of your intention to reimburse the City for the loss.

If you do not indicate your intention to reimburse the City for the loss, the City will contact your insurance company to seek reimbursement; or follow with legal proceedings.

Payment of the invoice is due within 30 days of issuance.

Online Payment (Credit Cards Only):
Contact Corporate Billing and Accounts Receivable. You will need your invoice number and postal code for this process.

Pay By Mail:
Send a cheque or money order payable to “The City of Edmonton”. Do not send cash. Write the invoice number on the cheque and enclose the return portion of your invoice to:

Accounts Receivable
The City of Edmonton
PO Box 2600
Edmonton, AB T5J 5A1
Canada

Pay In Person:
Pay in person at the Edmonton Service Center, 2nd Floor Edmonton Tower, 10111 104 Avenue, Weekdays 8am to 4:30pm. Cash, cheque, money order, Interac, Visa, MasterCard and American Express are accepted. Please present the current invoice when paying to ensure that funds are applied properly to your account.

Pay By Phone (Credit Cards Only):
Please phone 780-496-3414 or 780-944-1112. Weekdays 8am to 4:30pm. Visa, MasterCard and American Express are accepted.

Submit A Claim

Start your claim by providing the details of the incident.

For More Information

Risk Management

Telephone

780-496-7200

Fax 780-496-5149
Email riskmanagement@edmonton.ca

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