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ETS has several travel tools for customers with mobility difficulties. All of these customer tools are available free of charge.

Bus Hailer Kit

The Bus Hailer Kit is for customers with visual or cognitive disabilities. The plastic sleeve holds three numbers on each side. Showing the hailer kit at shoulder height as the bus pulls into the stop tells the Operator what route number you want. Each numerical card has the Braille equivalent of that number in the corner.

These free kits are available from the CNIB at 780-488-4871, or from the ETS Customer Training Office at 780-496-3000.

Customer Communication Cards

ETS provides Customer Communication Cards to help customers communicate their trip needs to their bus driver.

The set of Customer Communication Cards has been designed for customers who have difficulty verbally expressing their transit trip needs because of a cognitive or physical disability. There are a variety of different messages available, which help clarify the customer's travel request and communicate their disability in a discreet way to the ETS operator.

The card design and messages were developed through consultation with ETS Operators, the Advisory Board on Services for Persons with Disabilities, the DATS Advisory Group and the ETS management team.

The cards complement other customer travel aids currently available such as the Bus Hailer Kit and Mobility Cards. Customer Communication Cards are free and are available from the ETS Travel Training Office at 780-496-3000.

Mobility Card

The Mobility Card is reflective and approximately 3" x 5" (9 x 11 cm), has a 'K' on one side and an 'R' on the other. By showing the 'K' side the bus Operator knows that you're asking to have the bus kneel, or lower down. Showing the 'R' side asks the Operator to lower the ramp.

Instructions on proper use of this card:

  1. Wait at the bus stop sign for your bus 
  2. Hold up the card with the proper letter side facing the bus, at shoulder height, as the bus approaches the stop 
    The R (green side) means "lower the Ramp"; the K (orange side) means "Kneel the bus" 
  3. Board, pay your fare, and keep your card for future trips 

The card is only useful when waiting to board the bus. If you need the ramp lowered, or the kneeling feature to leave the bus, simply ask the operator. The Mobility Card is only for bus service, not for the LRT.

You can get your free Mobility Card from the Edmonton Service Centre or call the ETS Customer Training Office at 780-496-3000.

For More Information

Telephone 780-496-3000
Email ETSCustomerTraining@edmonton.ca

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