Canada Post Service Disruption

Edmontonians who pay the City for facility rentals, uninsured damages to City property, rent and leases, and more can continue paying online, through their bank, by phone or in person at the Edmonton Service Centre, as applicable. Please avoid paying by mail, as cheques may not be received in time. See Corporate Billing and Accounts Receivable Invoices.

Riders are encouraged to visit participating sales outlets or Arc vending machines to purchase their fare product; riders can load their Arc card online at myarc.ca. They can also visit the Edmonton Service Centre.

Cash fare is also accepted on transit buses and select Arc vending machines.

Bylaw Tickets (example - parking): pay online or in person at the Edmonton Service Centre. 

Provincial violation tickets: pay online at Alberta Fine Payments.

Automated Enforcement

The City of Edmonton will not issue automated enforcement tickets during a Canada Post strike. All tickets for infractions during the strike will be issued once mail service resumes. Payment deadlines and court dates will be adjusted based on the date the ticket is issued and not the date the infraction occurred.

Learn more about paying Parking and Other Bylaw Violation Tickets.

Development permit notifications for permitted developments and discretionary developments (those requiring notification of property owners in the neighbourhood) will not be sent in the mail.

The list of applications requiring notification will be posted to Public Notices on Tuesdays and Thursdays.

Learn more about Permits, Development and Construction.

Edmontonians applying for the Leisure Access Program, which provides access to recreation facilities and attractions at a lower cost, are encouraged to drop off their application at any City-run recreation centre or attraction.

Neighbourhood Renewal updates will continue to be shared on individual neighbourhood project web pages. Alternate notification methods, such as neighbourhood signage, will also be used as appropriate.

You can submit a claim against the City through an online form, through 311 or at the Edmonton Service Centre. Claim payments may be delayed due to the postal strike.

Contact Legal Services at legalservicesreception@edmonton.ca or 780-496-7200  for information. Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service, and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton. After we receive your message, one of the lawyers will reply about service arrangements.

Approved business licences and renewal letters will not be sent by mail. You can request to have copies of approved business licences emailed or made available for pick up at the Edmonton Service Centre.

Pet licence renewal notices will not be sent by mail. Pet owners are still required to keep their pet licences up to date. You can renew or purchase a pet licence online or in person at the Animal Care and Control Centre.

Edmontonians applying for the Assisted Snow Removal Program are asked to drop off the required health care provider forms in person at the Edmonton Service Centre. Due to privacy regulations, these forms cannot be accepted via email.

Lost or damaged Residential Parking Program permits can be requested online but will not be mailed out. Applicants can request that permits be available for pick-up at the Edmonton Service Centre; you will be notified when permits are ready.

For the duration of the Canada Post strike, suppliers receiving payment by cheque may be impacted. Consider signing up for direct deposit (EFT) to avoid payment delays. 

Notifications for the December 9 Public Hearing will be provided by the following means:

• Bylaws will be advertised in the Edmonton Journal on November 22, 2024 and November 30, 2024.
• Rezoning amendment application information signs will be posted on the subject site where an application doesn’t conform with a relevant Statutory Plan.
• Proposed bylaws and accompanying reports can be viewed at December 9, 2024 City Council Public Hearing Agenda. 
• Development Planners will email the Public Hearing Notice to:
  • The applicant
  • The land owner of the rezoning subject site
  • The president of any applicable community leagues, and
  • The executive director of any applicable business improvement areas
• Development Planners will contact, by telephone or email, any parties who have expressed an interest in a particular application that is scheduled for Public Hearing.

The delivery of assessment letters for EPCOR account holders of some apartments and condos in the downtown Edmonton area is delayed. If you are a property manager and the City has your contact information, you will still receive a phone call close to when food scraps and recycling collection is coming to your building.