What To Do When Issues Arise
Most issues between neighbours can be resolved with open communication. All property owners have an equal interest in effective drainage of surface water. Remember that maintaining the grading area around your house and your property is your responsibility as a homeowner. Be ready and prepare your house for the potential of flooding even if it has never happened before.
- Contact a restoration company, professional landscapers, grading companies/contractors, private home inspectors or foundation drainage/repair contractors expert.
- During snow melt, shovel snow away from window wells, downspouts, and your house foundation within your private property to provide a path for surface water to follow the natural grade towards City right-of-way.
- Before a heavy rainstorm, ensure eavestroughs are clear of debris and downspouts are extended past the foundation wall.
- Check your own lot grading, and see our Asked Questions for answers to your questions about common drainage disputes.
- Talk to your neighbours to work out solutions. They may not realize there is a problem. To develop a collaborative solution, you can contact the Mediation and Restorative Justice Centre at 780-423-0896, firstname.lastname@example.org or via www.mrjc.ca
If attempts to find solutions with your neighbours have not resulted in satisfactory drainage arrangements and you wish to have the City investigate, contact 311 to register your complaint. Development Services, Lot Grading will send you an Information Guide for Lot Grading Issues for more information about lot grading requirements, and how to resolve lot grading issues, along with a Witness Statement Form for you to complete for Bylaw violations. On receipt of your Witness Statement Form, a lot grading inspector will examine lot grading conditions on both properties to identify bylaw violations. Non-Compliance notices will be sent for infractions of the Drainage Bylaw 18093. Property owners must then take steps to bring their property into compliance with the bylaw.
Subsequently, you should also be aware that EPCOR provides a complimentary Flood Prevention Home Check-up service that helps homeowners identify and resolve drainage deficits on their property to minimize the risk of flood damage to their homes. Call 780-944-7777 or e-mail email@example.com to determine program eligibility and to schedule your appointment by a Flood Prevention Advisor. However, note that Flood Prevention Advisors will not provide Lot Grading Information and will not respond to urgent requests.
For Lot Grading Requirements, Investigations and Enforcement of the Drainage Bylaw you must contact the City of Edmonton at 311. Please note, the Lot Grading staff of Development Services are not consultants and do not provide solutions. They also do not have a mandate to resolve disputes and do not respond to urgent surface runoff or drainage issues. Lot Grading Inspectors only provide information on requirements and procedures and an inspection service to identify violations of Drainage Bylaw 18093. Lot Grading does not respond to urgent requests or active storm events. Homeowners must contact private professional companies.