Report a Missed Collection
If your cart was set out correctly and was not picked up by 10pm on collection day, please leave it out. Then, report it in the "Need Help" section of the WasteWise online tool or on the WasteWise app, or by calling 311.
If your cart is half emptied and the remaining materials are stuck inside, please use a broom or shovel handle to carefully loosen it and set the cart out on your next collection day. If you have excess garbage as a result, please feel free to bring up to 2 clear bags to an Eco Station. The service is free of charge for clean garbage (no food scraps, yard waste or recycling in the bag).
In order to be collected, your waste must be set out correctly and by 7am on your collection day. Waste collectors will not be dispatched to pick up waste that was set out incorrectly or late. Check your calendar or the WasteWise app to make sure you set your cart out on the correct day.