Safety Awareness Campaigns

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Every ETS rider should feel safe every time he or she takes the bus or LRT. If you or someone you see needs help, ETS personnel and resources can provide assistance to emergencies, as well as inappropriate or suspicious behaviour.

Situations where immediate help may be required include (but are not limited to): medical emergencies, bullying, theft, and harassment (such as sexual, racial, religious, and others.).

Be Rail Safe

From September 19-25, Rail Safety Week reminds people of the importance of always being safe around trains, tracks and rail crossings.

This year we’re encouraging transit riders to be aware of their surroundings and to minimize distractions when in the presence of LRT crossings and tracks:

Cross at a designated spot and pay attention while crossing. LRT trains can come from either direction at any time.
Avoid/minimize distractions - such as texting or listening to loud music - that could prevent you from seeing or hearing an oncoming train.
Be vigilant at all rail crossings. Not every crossing has gates, bells and lights to warn you of an oncoming train. Look both ways and if the warning lights are flashing, do not cross.

By crossing responsibly, and being aware of LRT tracks, we can all do our part to avoid preventable injuries and incidents.

Your Bus/Train - My Office

Transit Operators provide a vital front-line service by helping Edmontonians move safely around the city. Every day, operators juggle multiple priorities like road conditions, traffic, weather, schedules, customer service, pedestrians and bikes, all while operating a large transit vehicle. Operators spend 8+ hours each day helping, supporting and assisting transit customers with all facets of their journey. Just like every other employee, whether you work in an office or out in the field, Transit Operators have a right to a safe and respectful work space.

Get on board with respect.

Transit Operators are deeply passionate about their work and a simple ‘thank you’ from a customer can make their day. When our operators are surrounded by a respectful work space and customers get on board with respect, it further empowers our operators to get you home safely. As the familiar saying goes, “help me, help you.” Thank you to everyone who is respectful, safe and courteous.

Transit Operator Respectful Workplace Campaign

Personal Safety on ETS

The City of Edmonton has zero tolerance for any form of harassment on transit. However, if you experience or witness harassment, it’s important to report it. If your safety is at immediate risk, please call 911.

ETS always makes safety a priority. This campaign helps Edmontonians become more aware of resources that provide security and emergency assistance, including how to report harassment on a bus, train, or at a transit centre or LRT station.

Let’s Keep Each Other Safe

Everyone knows someone who takes transit, whether it’s for their daily commute or their ride to Edmonton’s many events. Edmontonians take pride in looking out for one another and understand that by working together, we can maintain a safe and welcoming transit environment.

The Let’s Keep Each Other Safe campaign serves as a safety reminder, encouraging riders to report unusual, suspicious or unsafe activities that could impact themselves or others.

Support one another, especially vulnerable groups, and help spread the word.

To report a situation:

Talk to a uniformed transit employee (bus and LRT operators, Transit Peace Officers)
Use a blue emergency phone in transit centres
Press the yellow passenger alarms on LRT cars
Call 911 or call/text Transit Watch at 780-442-4900

Remember: Stop Request allows riders to get off at a location other than a bus stop along the route, as long as it’s safe to do so. The program is in effect daily after 6pm

It's Never Okay

It’s Never Okay is the first campaign in a series of public education efforts to empower people to feel comfortable calling for help, whether they are directly affected or witness an event. If the incident is illegal, such as groping on sneaking a picture up a skirt or down someone's shirt, report it to police immediately.

Poster #1
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Passenger Alarm Decals

Safe Person, Safe Place

There are “everyday heroes” in our community who are trained to help people when needed. These are safe people – safe uniforms.

It is safe to ask a police officer, firefighter, or any uniformed member of EMS or Edmonton Transit (including bus and LRT operators, Transit Peace Officers and Inspectors) for help. Any of these uniformed safe persons in identifiable vehicles may respond to an incident on transit property, depending on the situation and type of help needed.

Safe Places

Buses, LRTs, stations and transit centres are places you can go to in order to call or ask for help.

If a uniformed transit employee is not around, look for an emergency blue phone, located in all LRT stations, in major bus terminals, and in some city pedways. If someone needs help, they can use an emergency blue phone without worrying they will get in trouble. When in doubt, press for help.

The caller is connected with a live person who can call for the appropriate emergency services.

All ETS buses, LRT vehicles, Inspector vehicles, and Transit Peace Officer vehicles are equipped with two-way radios, so emergency assistance is only a call away.

We want everyone to feel safe every time they board a bus or train.

Additional Resources

Rail Safety

Remember, trains need time to stop. Whether you’re walking, driving or biking, there are rules in place to help you stay safe around LRT tracks and stations.

Transit Watch

The safety of customers, staff and contractors at transit facilities is our top priority. ETS uses a multi-layered approach to safety and security.

For More Information

Contact ETS

Telephone	311
Facebook	http://www.facebook.com/takeETS
Instagram	https://www.instagram.com/EdmontonTransit/
Twitter	https://twitter.com/takeetsalert