DATS strives to deliver consistent and exceptional quality services to clients, while performing our duties with honesty and integrity. We ask that clients please be respectful of the DATS service and other passengers.
What You Need to Know
When you book a trip, the agent will give you a 30-minute pick-up window. Please be ready at the first set of exterior accessible doors at the beginning of your pick-up window.
The base of the wheelchair (with push rings and attachments) cannot measure more than 30" x 50" (76 cm x 127 cm). Bags attached to the backs of wheelchairs must be compact and fit into the space behind the chair's back. If the wheelchair has handles, bags should not extend past the end of the handles or below the level of the seat. If there are no handles, suggested bag size is 14" wide by 18" high by 6" deep, or smaller (36 x 46 x 15 cm).
Wheelchairs must have a secure, easily identifiable place on the frame for the tie-downs to be attached at approximately a 45 degree angle to the floor. The wheelchair, passenger and parcels/ baggage cannot have combined weight of more than 750 pounds (337 kg).
The base of the scooter, including bumpers and other attachments, cannot measure more than 30" x 50" (76 cm x 127 cm) to fit on the DATS bus lift. Bags attached to the backs or sides of scooters cannot extend past the 30" x 50" size limit (76 x 127 cm).
While traveling on DATS, scooters must be tied down separately. Clients must transfer to a seat for the safety of all on board. Scooters must have a secure, easily identifiable place on the frame for the tie-downs to be attached at approximately a 45 degree angle to the floor. The scooter, passenger and parcels/baggage cannot have combined weight of more than 750 pounds (337 kg).
When buying new equipment, ask the vendor if any securement devices (for example, D-rings) can be added to the main frame to ensure safe travel on public transit.
Please keep in mind how many people and how much equipment will be required on your group trip. Can smaller equipment be used? This may affect trip availability.
Operators are required by law to transport service dogs accompanying people who are blind, deaf or otherwise disabled. Clients are required to provide their animal's Alberta Service Dog Identification Card upon registration for DATS and bring this card when they travel.
DATS will consider other types of assistance animals on a case-by-case basis. Clients who wish to travel with a pet may do so as long as the pet is in a regulation carrier, and is held by the client at all times while in transit.
Food and Beverage
Consumption of food and drink is allowed on all transit as long as food and beverages are in containers designed for travel and under the control of the customer.
For the safety of everyone on DATS, passengers must limit their possessions to what they can safely carry and hold on their lap. Parcels and baggage cannot block aisles or be placed on the floor of the vehicle.
DATS Operator Assistance
DATS Operators can assist clients with:
Positioning their mobility aid on the vehicle lift
Safely securing mobility aids to the floor of the DATS vehicle
Correctly securing the shoulder strap/lap belt
Getting on and off DATS vehicles
Exiting the vehicle to the first set of accessible doors
DATS Operators can not assist with:
Provide attendant care or emergency medical type services
Make repairs or adjustments to mobility aids
Help with parcels or baggage, so limit possessions to those you can carry or travel with an attendant who can assist you
Enter your premises under any circumstances
Lift wheelchairs or scooters up or down stairs. All wheelchairs and scooters must be at ground level when the Operator arrives, unless you have a DATS approved ramp.
The Client Service Centre can be reached at 780-496-4567. There are 6 menu options:
1 - cancel a trip or to check on a late ride
2 - book or change a trip
3 - register for DATS
4 - submit a commendation, concern or any other inquiry