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Charters Temporarily Suspended
Effective November 28, 2020, ETS charters are temporarily suspended until further notice. Charter bookings are no longer being accepted.

Note: Please phone the outlet to make sure they have the product you want in stock.

Edmonton Service Centre

The Edmonton Service Centre is located on the 2nd floor of Edmonton Tower at 10111 104 Avenue, across from Rogers Place. It provides lost and found and sells all ETS passes and tickets including senior citizen's annual passes. Visa/Mastercard/American Express, cash and debit are accepted for purchasing fare products.

See our frequently asked questions for answers to common questions about ETS.

Contact the City of Edmonton to:

Give ETS Feedback

Sharing Compliments and Concerns

Your feedback matters to us. To help us follow-up on rider feedback, ETS encourages noting the vehicle number of the bus or LRT car (not just the route number or time of day). We are able to use the vehicle number to identify the exact vehicle, correctly identity an operator or motorman, and determine the location of the bus or LRT when an event occurs.

Vehicle numbers can be found in a variety of locations on different models and makes of buses. See the image gallery for examples of where the vehicle number may be located on the buses you ride.

ETS Customer Service Phone Numbers
General Inquiries, schedule, service and program information. 311
Lost and Found 780-496-1622
Outside Edmonton city limits 780-442-5311
Mobility Choices Program 780-496-3000
BusLink 780-496-1600
Telephone Device for the Deaf 780-944-5555
Impark 877-909-6199
Charter Service 780-496-5758
DATS information 780-496-4567
Transit Watch 780-442-4900
Transit Security Commendations & Concerns 780-496-5747

Edmonton Transit

ETS Lost & Found Inquiries

Please use our online form for inquiries or call 780-496-1622 to confirm if your article has been found. Also, you will need to arrange an appointment time with the Lost and Found staff for pick up at the Edmonton Tower.

ETS Busker Permits

New Busker Permits cannot be issued at this time. Currently issued permits are extended until new permits can be issued. 

Ride Transit Program

Visit the Ride Transit Program page for more information about how to apply and how to purchase your pass.

ETS Fares

Fare changes for many fare categories take effect on February 1, 2021. Please visit the Fares page for more information. 

ETS Refunds

Visit the Fares page for more information.

Transit Trip Planner

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For More Information

Edmonton Transit Service
Attention: Customer Concerns

P.O. Box 2610, Stn. Main,
Edmonton, Alberta
T5J 3R5

Online Contact 311 Online
Telephone

Within Edmonton: 311
Outside Edmonton city limits: 780-442-5311

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