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We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations. This is to protect everyone’s health and safety. Learn how you can still access services at

Edmonton Service Centre

The Edmonton Service Centre is located on the 2nd floor of Edmonton Tower at 10111 104 Avenue, across from Rogers Place. It provides lost and found and sells all ETS passes and tickets including senior citizen's annual passes. Visa/Mastercard/American Express, cash and debit are accepted for purchasing fare products.

See our frequently asked questions for answers to common questions about ETS.

Contact the City of Edmonton to:

Request a Charter
Give ETS Feedback

Sharing Compliments and Concerns

Your feedback matters to us. To help us follow-up on rider feedback, ETS encourages noting the vehicle number of the bus or LRT car (not just the route number or time of day). We are able to use the vehicle number to identify the exact vehicle, correctly identity an operator or motorman, and determine the location of the bus or LRT when an event occurs.

Vehicle numbers can be found in a variety of locations on different models and makes of buses. See the image gallery for examples of where the vehicle number may be located on the buses you ride.

Transit Trip Planner

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For More Information

Edmonton Transit Service
Attention: Customer Concerns

P.O. Box 2610, Stn. Main,
Edmonton, Alberta
T5J 3R5

Online Contact 311 Online

Within Edmonton: 311
Outside Edmonton city limits: 780-442-5311

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