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Customer Service Centre

The ETS Customer Service Centre is located in the northwest corner on the main floor of City Hall (1 Sir Winston Churchill Square). It provides lost and found, route brochures, route guides, and sells all ETS passes and tickets including senior citizen's annual passes. Visa/Mastercard/American Express, cash and debit are accepted for purchasing fare products. The Customer Services office is open Monday to Friday from 8am to 4:30pm; closed on statutory holidays.

Contact the City of Edmonton for:

ETS Commendation or Concern
ETS Request, for example:

  • Request new service
  • Request a Charter
  • Request to open an ETS Sales Outlet
  • Request to advertise on ETS
  • Request a bus shelter or bench

Sharing Compliments and Concerns

Your feedback matters to us. To help us follow-up on rider feedback, ETS encourages noting the vehicle number of the bus or LRT car (not just the route number or time of day). We are able to use the vehicle number to identify the exact vehicle, correctly identity an operator or motorman, and determine the location of the bus or LRT when an event occurs.

Vehicle numbers can be found in a variety of locations on different models and makes of buses. See the image gallery for examples of where the vehicle number may be located on the buses you ride.

ETS fares change in February 2017
Some pass fares are scheduled for a price adjustment come February 2017. Cash fares, AISH monthly transit pass and U-Pass are not increasing.

Transit Trip Planner

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For More Information

Edmonton Transit Service
Attention: Customer Concerns
P.O. Box 2610, Stn. Main,
Edmonton, Alberta
T5J 3R5


Within Edmonton: 311
Outside Edmonton city limits: 780-442-5311

Transit phone information is provided by the 311 Call Centre which is operated by the City of Edmonton.


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