Charter Bookings Resume
ETS charter bookings are now being accepted. Please call (780) 496-5758 or use the Charter Request form.

Edmonton Service Centre

Transit fares are available for purchase by appointment only at the Edmonton Service Centre.

Book an in-person appointment - Appointments are limited

See our frequently asked questions for answers to common questions about ETS.

Contact the City of Edmonton to:

Give ETS Feedback

Sharing Compliments and Concerns

Your feedback matters to us. To help us follow-up on rider feedback, ETS encourages noting the vehicle number of the bus or LRT car (not just the route number or time of day). We are able to use the vehicle number to identify the exact vehicle, correctly identity an operator or motorman, and determine the location of the bus or LRT when an event occurs.

Vehicle numbers can be found in a variety of locations on different models and makes of buses. See the image gallery for examples of where the vehicle number may be located on the buses you ride.

Finding a Vehicle Number

ETS Customer Service Phone Numbers
General Inquiries, schedule, service and program information. 311
Lost and Found 780-496-1622
Outside Edmonton city limits 780-442-5311
Mobility Choices Program 780-496-3000
BusLink 780-496-1600
Telephone Device for the Deaf 780-944-5555
Impark 877-909-6199
Charter Service 780-496-5758
DATS information 780-496-4567
Transit Watch 780-442-4900
Transit Security Commendations & Concerns 780-496-5747