General Inquiries
Dial 311 or 780-442-5311 (outside city limits)
Arc
Phone: 1-888-302-0001
DATS
Phone: 780-496-4567
On Demand
Phone: 780-496-2400
Lost and Found
Phone: 780-496-1622
Need help? Learn how to contact ETS, submit feedback, find a lost item, book a charter, pay fines and where to follow us on social media.
General
Accessibility
DATS Information
Phone: 780-496-4567
Mobility Choices Program
Phone: 780-496-3000
Telephone Service for the Deaf
TTY: 711
Safety & Security
Transit Watch
Phone or text: 780-442-4900
Transit Security Commendations and Concerns
Phone: 780-496-5747
Services
BusLink
Phone: 780-496-1600
Impark (Paid Park & Ride)
Phone: 1-877-909-6199
Charter Service
Phone: 780-496-5758
Violation Tickets
If the ticket is written as a Provincial Violation ticket (that is, fare evasion ticket on the LRT and all Transit Bylaws, Gaming and Liquor Act - Drunk in a Public Place, Trespass to Premises Ticket, Tobacco Reduction Act including Youth Tobacco Act tickets), it can be paid at the following location:
Provincial Court of Alberta
Law Courts
1A Sir Winston Churchill Square
Edmonton, AB T5J 0R2
Refer to directions on ticket for further instructions. For more information, visit Service Alberta.
Tips for Submitting an Incident
When submitting an incident report or concern to ETS, please include the following:
- Vehicle number of the bus or LRT car
- Route number
- Date and time
Giving this information helps identify the exact vehicle, the operator, and the location of the bus or LRT when the event occurred.
Vehicle Number Examples
Bus Exterior Front
Bus Exterior Rear
Bus Interior Front
DATS Exterior Front
DATS Exterior Rear
DATS Exterior Side
LRT Exterior Front
LRT Exterior Side
LRT Interior Top
LRT Interior Side
