Forgot something on your last transit trip? Please use our online form below for inquiries or call 780-496-1622 to confirm if your article has been found.

If your article is found, you will need to arrange an appointment time with the Lost and Found staff for pick up at Edmonton Tower.

Day of Loss

Please call 311 if your request is urgent and you like to try to track or locate the Bus on which your item was lost. For non-urgent requests, please use the online form.

After Day of Loss

Please contact the ETS Lost and Found office using the online form (preferred) or call 780-496-1622.

  • Lost property is kept at the Lost and Found office in the Edmonton Service Centre for 30 days.
  • Items found on transit property are not received at the Lost and Found office until the next business day after 2pm.
  • Bicycles are stored in an offsite facility and can only be claimed once the Lost and Found office confirms the bike has been delivered.

 

Payment Cards

Articles received at Lost and Found containing payment cards are secured for 24 hours. If the payment card is not claimed within 24 hours by the owner, the card is securely destroyed to protect personal and financial data. Destroying unclaimed payment cards after 24 hours complies with Payment Card Industry Data Security Standards and financial institutions, including the City's bank. These payment cards include Debit, Credit and Prepaid Credit Cards.

Provide the following








For lost cell phones, please provide as much detail as possible including the manufacturer, carrier, and brand name of your mobile or smartphone as well as the OS version.


Frequently Asked Questions

How does the process work?
 

  • File an online claim (easiest and preferred method).
  • Wait for us to contact you. Our office responds to all inquiries within 3 business days.
  • If we have your item, we will provide you with a tag number in our response.
  • Email us back or call our office to arrange an appointment to claim your property.

 

I lost an item on the bus or LRT. What information does Lost and Found staff need to identify it?

If you can provide the following information, we will have a better chance of identifying your lost item and returning it to you:

  • A detailed description of the item itself, including the colour, brand name/product number, and any other identifying features that make your item distinct from other like items
  • Date you lost your item
  • Route or vehicle number you lost your property on (example Route 9 or vehicle 4279)
  • Your contact information
I called but my lost item wasn’t there. Where is it?

Items that are found on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next business day. The best time to call is after 1pm, when all items turned into ETS the previous day have been received and entered into our database. If your item is not at Lost and Found on your first attempt, try again the next business day.

I lost my article on Friday evening. What can I do because Lost and Found office is closed?

The Lost and Found office is closed on the weekends, so you will have to wait until 2pm of the first working day of the week for items lost on Friday, Saturday or Sunday.

I lost my article long ago. How long do you keep items?

ETS will make every effort to connect found property with its rightful owner but all unclaimed articles will be held for no longer than 30 days.

What should I bring when picking up my item?

You must provide a piece of ID, preferably photo ID. If your only piece of ID was in the item you lost and please let the customer service associate helping you know that your ID is located in the item you are claiming. 

I can't pick up my item, can I send someone to get it for me?

Once we have confirmed we have your item and have provided you with the claim information, you can designate someone to pick up your item for you if you are unable to come to the Edmonton Service Centre. A designate must bring a piece of 
photo ID, claim Information and a signed note from you that authorizes them to pick up the item in question on your behalf.

Why do I have to provide my name, address and phone number, as well as a piece of photo ID?

Personal information is collected for the purpose of processing your request. Collection is authorized under section 4(c) of the Protection of Privacy Act (POPA) and is managed and protected in accordance with the Act. The City intends to input the information into an automated system to generate content or make decisions, recommendations or predictions in accordance with the City of Edmonton Generative AI Standard (see Council Policies, Standards section). For questions about the collection, contact the​ Lost and Found Program Manager at Edmonton Tower (2nd floor, 10111 104 Avenue) or call 780-496-1622.

Why do I have to provide my name, address and phone number, as well as a piece of photo ID?

Personal information is collected for the purpose of processing your request. Collection is authorized under section 4(c) of the Protection of Privacy Act (POPA) and is managed and protected in accordance with the Act. The City intends to input the information into an automated system to generate content or make decisions, recommendations or predictions in accordance with the City of Edmonton Generative AI Standard (see Council Policies, Standards section). For questions about the collection, contact the​ Lost and Found Program Manager at Edmonton Tower (2nd floor, 10111 104 Avenue) or call 780-496-1622.

Contact Us

Phone  780-496-1622