Forgot something on your last transit trip? Please use our online form below for inquiries or call 780-496-1622 to confirm if your article has been found.

If your article is found, you will need to arrange an appointment time with the Lost and Found staff for pick up at Edmonton Tower. Due to adjustments in facility hours, it may take several days for items to arrive at Lost and Found.

Day of Loss

Please call 311 if your request is urgent and you like to try to track or locate the Bus on which your item was lost. For non-urgent requests, please use the online form.

After Day of Loss

Please contact the ETS Lost and Found office using the online form (preferred) or call 780-496-1622.

  • Lost property is kept at the Lost and Found office in the Edmonton Service Centre for 30 days. 
  • Items found on transit property are not received at the Lost and Found office until the next business day after 2pm.
  • Bicycles are stored in an offsite facility and can only be claimed once the Lost and Found office confirms the bike has been delivered.

Inquire about a lost item using our form  Call 780-496-1622