Main page content begins here

COVID-19 Utility Billing Changes

As of March 18, 2020:

  • Residential, small commercial and farm customers who are experiencing difficulties paying their utility bills may defer paying them for up to 90 days.
  • No late fees will be applied during this 90-day deferral period.
  • Utility providers will not disconnect or disrupt service to residential, small commercial or farm customers due to their accounts being in arrears. Some customers may receive disconnection notices that were mailed prior to the outbreak. These disconnections will not happen.
  • Customers who wish to defer payments need to contact 310-4300.

Customers are encouraged to go to to pay their bills, sign up for ebill or start/stop services, as phone systems may become strained due to the COVID-19 outbreak. Though phone service may be delayed, it is still available at 310-4300.

Waste management services are provided by the Waste Services branch and billed through EPCOR.

Waste Services

Garbage Collection
Information on collection of garbage and recycling from Edmonton households.

Eco Stations
Find out about these convenient waste drop-off facilities for electronics and household hazardous waste.

Edmonton Waste Management Centre
Learn about this unique collection of waste processing and research facilities.

Master Composter Recycler
A program that teaches volunteers about Edmonton's waste system to teach friends and neighbours how to reduce waste.

Presentation and Tours
Book a classroom presentation or facility tour for a school or group.

Details on household recycling collection and Community Recycling Depot locations and acceptable materials.

Find out how to donate or pick up reusable items at the Reuse Centre and Eco Station Reuse Areas.

Drainage workers laying water pipe

Sewer and Storm Water Systems

Sewer and stormwater systems are now being managed by EPCOR.  

General information about flooding, stormwater facilities, drainage rates, manhole cover and catch basin concerns and surface drainage problems is available via EPCOR's Drainage page.

Homeowners requesting or petitioning the City for specific improvements are advised to visit the Local Improvement Financing and Financing New Sanitary Trunk Construction  pages before proceeding with an improvement request (Note: emergency services do not fall under this category).   

Financing New Sanitary Trunk Construction
Guided by the Sanitary Servicing Strategy, a 75 year plan to provide sanitary servicing for new land developments within the City.

Service for New Developments
Details procedures, guidelines, controls and current fees for developers and homeowners seeking drainage services from the City.

Sewer Design Standards & Guidelines
Summarizes the Design Criteria for Sanitary Drainage and Storm Drainage sewers, as well as the public information available for As-Built Sewers.

Sewer System
How was the City of Edmonton’s sewage system built? How is it maintained? What will future development entail? The Sewer System section has all this information and more. 

For More Information

311 Contact Centre

Online Contact 311 Online

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

End of page content. Please choose between the following five options:

Back to main menu Back to current page menu and content View current page breadcrumb Back to site search Continue to page footer content