Reporting a Water Leak (EPCOR)
If you suspect or see a water leak, call EPCOR's 24 Hour Water Dispatch at 780-412-4500 and give a full description of location and leak appearance.
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EPCOR provides service and maintenance of sewer and stormwater systems. However, homeowners may request or petition the City to address specific improvements.
The City has long-range plans for improvements to the system. Consult our information about local improvement financing, and check out the City's Financing New Sanitary Trunk Construction before proceeding with an improvement request (emergency services do not fall under this category).
EPCOR responds to billing inquiries, therefore any customer calls related to the utility bill should be handled via the EPCOR Contact Centre at 780-310-4300.
Any questions regarding Overstrength charges can be directed to 780-509-8069.
EPCOR`s FAQ page provides questions and answers for 2018 rate increase.