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Animal Care & Control Centre

Lost Pets

Beginning June 15, 2020, ACCC will admit the following: 

  • Cats by appointment. Citizens are encouraged to first make attempts to find the animal’s owner before making an appointment for admittance into the ACCC. It is important to note that cats are 10 times more likely to find their way home if left where they’re found. 

  • Stray dogs by appointment.

  • Animals that are injured, sick or in distress (including pregnant cats and kittens under two months without a mother) by appointment.

Appointments will also be made:

  • If you need to pick up your lost pet 

  • If you have found a lost pet and want it scanned for a microchip in an effort to reunite the animal with its owner  

All ACCC services listed above are by appointment only. Appointments can now be made by using our online form.

ACCC is not accepting trapped/feral cats or operating our Public Trap Neuter Return Program at this time.

If You Have Lost Your Pet

If you have lost your pet, please look for it on our Lost Pets page and make an appointment online via edmonton.ca/pets or by calling 311.

Injured Animals

Signs an animal may be sick, injured or in distress may include:

  • A thin or emaciated body, physical weakness

  • Discharge from the animals eyes or nose

  • Wounds, limping, or bleeding

  • Visibly pregnant (imminent birth)

  • Inability for the animal to care for itself (kittens under two months of age with no mother)

  • Exposure to cold temperatures — 20 degrees or below

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

 

 

Pet Licence Purchase and Renewal

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations, which are closed. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

Animal Care & Control helps ensure everyone's safe, healthy and peaceful enjoyment of Edmonton neighbourhoods.

For more detailed information about Animal Care & Control, please visit our Frequently Asked Questions.

Animal Care & Control Centre

The Animal Care & Control Centre is where Edmonton’s stray and lost pets are housed. The facility takes care of animals until their rightful owners can be found or until they are transferred to an adoption agency.

Staff at the facility is trained to look after the health and well-being of all pets in our care by providing:

  • First aid and veterinary care for animals that come in with an injury
  • Quality food
  • Kennels that are cleaned and disinfected throughout each day
  • Vaccinations to protect from infection
  • Specialty care for unique pets by consulting with the Edmonton Reptile and Amphibian Society, Alberta Ferret Society, Wildlife Rehabilitation Society and others

Animal Control Peace Officers

Animal Control Peace Officers help owners ensure their pets are a positive addition to the community. This is done through education programs, mediating neighbour disputes, providing advice and enforcement.

They enforce the Animal Licensing and Control Bylaw makes owners responsible for their pet’s actions, helps return lost pets to their owners and ensures pets are a positive addition to the community. Officers also enforce the Animal Protection Act to ensure pets are well cared for by their owners. 

Officers patrol neighbourhoods for stray animals, return lost pets to their owners and respond to animals in distress or animals that have been abandoned.

They also assist the Edmonton Police Service with aggressive or injured animals, Provincial Brand Inspectors with loose livestock and Provincial Conservation Officers with wildlife inside city limits.

Animal Control Peace Officers are sworn peace officers, giving them the ability to write tickets and lay charges that require a pet owner to appear in court.

For more detailed information about Animal Control Peace Officers, please visit our Frequently Asked Questions.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Most City of Edmonton facilities, services, and attractions are closed until further notice. Learn more at edmonton.ca/COVID-19.

For More Information

Animal Care & Control Centre

13550 - 163 Street
Edmonton, AB

Facility information and hours

Online Contact 311
Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-8824

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