Parking Enforcement

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Parking Enforcement Services manages parking violations for accessible, on-street, private property, school zones and private agency parking.

There are many rules surrounding parking in the City to ensure safety for everyone is maintained. This includes on-street, accessible, private agency, school zones, private property and seasonal parking. Learn what you can do about illegal and abandoned parking or what you need to do if you’ve been ticketed or towed.

Due to the wide range of patrolled areas, the parking enforcement program is contracted out. Currently, the Paladin Security Group holds the contract.

Ticketing and Towing

Report Illegal Parking

You can report parking complaints using the 311 mobile app or calling 311 directly.

Pay My Ticket

Pay traffic tickets online, by mail, or in person.

Tow Inquires

General Parking Enforcement Tows

Parking Ban Tows
Cliffs Towing - 780-451-1555
Oil Country Towing - 780-433-1242

Impound Lot - Police Seized Vehicle Section

Phone: 780-496-8668
Address: 12230 124 Avenue NW

Unpaid Tickets

Payment must be made on the due date
A final notice is mailed. If not paid, the vehicle owner is required to appear at the scheduled court date if payment is not received
Failing to appear may result in a conviction in absence
Additional penalties and denial of motor vehicle services may be put into effect until all fines and penalties are paid

Three Strike Rule

If you’ve received two tickets for the same violation in the same area, your vehicle will automatically be towed if there is a third violation
If you drive an out-of-province vehicle, warnings count towards your third strike

Appealing a Tag or Order

The appeal process varies depending on the circumstances of the case, so contact the Bylaw Services office by dialing 311 for information on the appeal process. You may also wait until you receive a violation ticket with court appearance instructions, which will tell you exactly what to do.

Parking On-street

The best place for vehicles to park is in garages, driveways and parking lots. It ensures first responders have enough space to get through and road maintenance crews can keep our roads safe all year round.

City-owned streets are a shared resource that everyone has access to but are not intended for long-term parking. A vehicle can park for up to 72 consecutive hours as long as it doesn’t have parking restrictions identified, such as a sign. A vehicle parked more than 72 consecutive hours on public property or a city street is considered abandoned.

Abandoned Vehicles

A vehicle is abandoned when parked on public property or a city street for longer than 72 consecutive hours
Applies to inoperable vehicles, vehicles with invalid licence plates and registered vehicles left unattended
Vehicles that are derelict, wrecked, dismantled are considered a nuisance not abandoned
City streets are not intended for long-term parking

Report A Vehicle

After You Report It

The vehicle owner will be given a 72-hour warning notice
Officers monitor the vehicle during this time
If the vehicle moves within the 72-hour notice, no further action is taken
If the vehicle has not moved the vehicle is ticketed and towed
Ticketing, towing and additional storage fees will be the responsibility of the vehicle owner

Accessible Parking Enforcement

People who have parking placards are unable to walk unassisted for more than 50 metres. These individuals need larger stalls to load and unload devices such as walkers and wheelchairs and unobstructed access to curb cuts.

Designated Accessible Parking Stall Violations

If your vehicle is parked illegally in a designated accessible parking stall, you will be issued a $250 ticket and may face towing and impound charges.

No part of the vehicle may occupy any part of the stall designated for drivers with a Service Alberta Parking Placard for People with Disabilities. The City of Edmonton has a zero-tolerance policy for vehicles illegally parked in designated accessible parking stalls.

Report Illegal Parking

Parking on Private Property

Parking enforcement officers can only write tickets where signs are posted correctly and are consistent with the City's standard for parking signs.

Nuisance Vehicle

Vehicles that are derelict, wrecked, dismantled are considered a nuisance not abandoned
Removal is the responsibility of the property owner
Nuisance complaints can be reported by calling 311

Private Parking Lot Signs

Parking lot signs must be:

Large and high enough to be visible and safe for drivers
Worded correctly
Clear of advertising
Designed with colour combinations that are visible and easy to read
Posted at all entrances to a property, and where necessary declare specific parking restrictions within the property boundaries

The City of Edmonton Parking Enforcement Services will NOT ticket and tow vehicles that are parked in areas where signs:

Provide the name of a specific towing company (i.e. "ACB Towing Company")
List the incorrect fine amount

Because fines do change periodically, it is best not to put any fine amount on your parking signs.

Private Parking Lot Sign Standards

Private Agency Parking Program

It’s a free volunteer program, authorizing agencies to issue City parking tickets to vehicles parked illegally on private property. The program consists of shopping centres, Property Management companies, hospitals and private condominiums.

Staffing Requirements

A private parking agency requires a Parking Administrator and one Agency Parking Enforcement Officer per site.

Parking Administrator: A Parking Administrator is a person from the agency who acts as a liaison to the City and ensures that officers properly fill out parking tickets. The Administrator cannot issue parking tickets.

Agency Parking Enforcement Officer: An Agency Parking Enforcement Officer writes parking tickets to vehicles parked in violation of the Traffic Bylaw 5590. The officer is only authorized to write tickets on the agency's property where there are parking signs. Agencies may have more than one enforcement officer. The agency is required to gain security clearances for their parking staff from the Edmonton Police Service. Call 780-423-4567 for information about security clearances.

Benefits

Available parking for those living and visiting on your property
Fast and efficient action to deal with vehicles that do not have permission to park on your property
Immediate warnings or parking tickets issued to vehicles parked in violation by appointed officers (instead of waiting up to four hours for a Bylaw Parking Enforcement Officer to arrive)
Assistance with the abuse of Disabled Parking and Emergency Access Route violations
Reduction in the amount of derelict vehicles

Application Process

Provide two volunteers and complete the Application Package.

The volunteers can be trained and ready to go within three months.

Owners must provide proof of ownership as confirmed by a Land Titles Certificate. If you are not the owner of the land (as confirmed by a Land Titles certificate), please provide the following:

A letter from the owner authorizing you to act as their Agent and
A copy of the Property Management Agreement

Other documentation showing that you have permission from the owner to enforce parking restrictions on their behalf

Parking Enforcement Services has the right to request additional proof of ownership or documentation showing permission to enforce Parking Restriction on Private Property.

Administrators submit these documents:

Application
A signed Letter of Authorization from the Property Owner or any other documentation that provides proof of authority

Enforcement Officers submit these documents:

Resume
Three reference letters
A current security clearance check from Edmonton City Police or RCMP

All applications must be mailed as originals. No photocopies will be accepted.

School Parking Enforcement

Schools can cause a lot of extra traffic in residential areas, which is why the City focuses extra attention on parking around grade schools and post-secondary institutions.

Illegal parking around grade schools causes congestion and visual obstructions that make it hard for other drivers to see pedestrians, especially children, crossing the street. Illegal parking around post-secondary institutions can be a safety hazard or an unreasonable disruption to the residents living in the area.

To help prevent problems around schools, the Edmonton Police Service and Parking Enforcement Officers work together to ensure students, parents and staff members of local schools know where to park safely and legally.

Grade School Parking

Parking or dropping off children in front of grade schools is not allowed at most schools in Edmonton.

This no parking/no stopping zone ensures that drivers passing the school can clearly see anyone crossing the street.

If you are dropping your children off for school, please park legally down the street and walk them to the door.

Post-secondary School Parking

Students attending post-secondary institutions are encouraged to walk, bike or take transit to their school.

If you do drive, you should park in your college or university's parking lot. If you choose to park on the street, be sure that you obey all signs as many neighbourhoods have parking restrictions that only allow people who live in the area to park there.

Parking in a no parking zone, bus zone or emergency lane is never okay and your vehicle will be ticketed and towed.

School Parking Enforcement

Parking Enforcement Officers work with the Edmonton Police Service on several programs to prevent illegal parking around schools:

At the beginning of every school year, the City uses the media and advertising to remind drivers about the no parking and no stopping zones around schools.

Uniformed Parking Enforcement Officers patrol school zones and issue tickets to vehicles found in violation of the Traffic Bylaw 5590
You may be ticketed without warning and may also receive a ticket in the mail at a later date
The City runs an enforcement and education campaign every September after Labour Day. Extra enforcement officers will be on the lookout for illegally parked cars and drivers who park illegally

Uniformed Parking Enforcement Program

Parking Enforcement Officers have the authority as per the Traffic Bylaw 5590 to conduct patrols and issue traffic tags related to parking infractions.

Beat Patrol

The Beat Officers patrol areas in the downtown and old Strathcona districts. These beats are designated patrol routes which the Officer enforces the Traffic Bylaw 5590.

City Patrol

The City Officers respond to specific parking complaints obtained by 311. Regular patrols are also conducted when not responding to dispatched calls.

Special Events

Officers respond to specific event assignments such as festivals, concerts, football games and hockey games. Parking restrictions will be in effect during major Commonwealth Stadium events.

Complaint or Commendation

Call 311 and include all details that apply: time, date, tag number, issuer number, concern and summary of the situation.

Frequently Asked Questions

What happens if I get too many parking tickets?

The City's parking bylaws are in place for a reason and they play a major role in making Edmonton a great place to live.

By repeatedly parking illegally, you monopolize public space that should belong to everyone and – if you park in an emergency lane, wheelchair accessible stall, or too close to an intersection – you can even put other people in danger.

That is why the City has a "three strike" rule. If you have received two tickets for the same violation in the same area, your vehicle will automatically be towed if there is a third violation.

If you drive an out-of-province vehicle, warnings count towards your third strike.

What happens when I get a parking ticket?

If you get a parking ticket, there are three ways to pay:

Online

Submit your bylaw ticket payment online 24/7.

By Mail

City of Edmonton
PO Box 2024
Edmonton, Alberta
T5J 4M6

In Person

By credit card (Visa, MasterCard, American Express), debit or cash at:

2nd Floor, Edmonton Tower
10111 104 Avenue NW
8am-4:30pm
Monday-Friday

Voluntary payment of a parking ticket must be made on the specified due date. A final notice is mailed to the vehicle owner if payment is not received beforehand.

If a ticket is still unpaid, a violation ticket is issued to the vehicle owner informing that a scheduled court appearance is required. Failing to appear may result in a conviction in absence. Additional penalties and/or denial of motor vehicle services may be put into effect until all fines and penalties are paid.

How do I make an inquiry about a ticket?

Bylaw Ticket Administration
Phone: 780-496-5161
Hours of Operation: Monday-Friday, 8:30am- 4:30pm

How do I make a complaint about an illegally parked vehicle?

Citizens can now report parking complaints directly to 311 using the Edmonton 311 App, or by calling 311.

Can I file a complaint for a vehicle parked on my front street?

No, unless the vehicle is abandoned or there are parking restrictions identified by a traffic control device, such as a sign. While you own your home, the streets are a shared resource for all Edmontonians. That means everyone has a right to park on City-owned streets, even if the street is located in front of your house.

What is an abandoned vehicle?

A vehicle is considered abandoned when parked on public property or a city street for longer than 72 consecutive hours. While this includes vehicles that are inoperable or have invalid licence plates, it also includes registered vehicles that are left unattended, as enforcement officers cannot enter one to confirm the vehicle’s registration. We ask citizens to park their vehicle(s) on their private driveways or find another suitable parking area if they intend to park longer than 72 hours (for example, if one is planning a trip out of town). City streets are not intended for long-term parking.

The abandoned vehicle bylaw is intended to remove inoperable derelict vehicles. It is not to be used to settle neighbour disputes, therefore we reserve the right to not attend abandoned vehicle complaints if we determine that a citizen is misusing the complaint for ulterior motives. Please report only if you believe the vehicle is truly abandoned. If you are unsure, please contact 311 and they will help you determine if an identified vehicle can be considered abandoned.

What happens after a complaint is filed for an abandoned vehicle?

If someone reports a vehicle as abandoned to City of Edmonton parking enforcement officers, a 72 hour warning notice is issued to the vehicle to notify the owner about the complaint. During this time, an officer monitors the vehicle to confirm whether or not it is abandoned.

If the vehicle was driven or used within the 72 hour notice, no further action is taken. If it is determined that the vehicle has not moved, a parking citation is issued and the vehicle is towed. This would cost the driver a $50 fine for an abandoned vehicle, towing charges of $120 plus additional storage fees.

How do I find out if my vehicle has been towed?

Contact the Edmonton Police Services, Police Seized Vehicles Lot at 780-496-8668.

How do I make a complaint or commendation about a Parking Enforcement Officer?

Please contact 311 and include all details that apply (time, date, tag number, issuer number, concern, summary of the situation).

How do I pay tickets online?

To pay a ticket online, have the ticket number and your credit card information ready. Only VISA, MasterCard and American Express are accepted.

Are there other contact options available?

On Street Parking Complaints: 311
Agency Parking Program: 780-496-5174
Officer Commendations/Concerns: 311
Policy/Procedure Inquiries: 311

Contact Us

311 Contact Centre

On Street Parking Complaints
Officer Commendations and Concerns
Policy or Procedure Inquiries

Phone	In Edmonton: 311 Outside Edmonton: 780-442-5311

TTY	780-944-5555
Link	https://311.edmonton.ca/reports/list_services

Officer Commendations or Concerns

2nd Floor, Edmonton Tower
10111 104 Avenue NW
Monday-Friday

Phone	311

Agency Parking Program Questions

Phone	780-496-5174