Animal Care & Control Centre

Lost Pets

Pets are a part of our families, so when they go missing it is an anxious time for both owners and the pet. Citizens are encouraged to keep their microchip and license information up to date so that if your pet is lost the chance of being reunited increases.

If you have lost your pet:

  • Place posters in your neighbourhood
  • Talk to your neighbours
  • Post on facebook community and lost pet group pages
  •  Monitor the City of Edmonton’s Lost Pets page

**If you see an animal that appears to be your pet on our Lost Pets page, make an appointment online via edmonton.ca/pets or by calling 311.

Injured Animals

Priority appointments will be given to those animals that are:

  • In distress

  • Injured (wounds, limping, bleeding)

  • Visibly ill (thin, weak, not mobile, any discharge from eyes or nose)

  • Very pregnant (imminent birth)

  • Kittens under two months of age who appear to have no mother

  • Outside when the temperatures have dropped below -20 degrees Celsius with the windchill and where the finder is unable to bring the animal inside

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

Licence Your Pet

Citizens can purchase or renew their pet license online or in-person at Animal Care & Control Centre. Payments can also be sent by cheque or money order and mailed to: The City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

We encourage pet owners to keep their contact information associated with their pet’s licence up-to-date online in the event your pet gets lost.

Visit our Pet License page to learn more about the importance of licensing your pet and how your license helps other cats in need of assistance/support.

Animal Care & Control helps ensure everyone's safe, healthy and peaceful enjoyment of Edmonton neighbourhoods.

For more detailed information about Animal Care & Control, please visit our Frequently Asked Questions.

Animal Care & Control Centre

The Animal Care & Control Centre is where Edmonton’s stray and lost pets are housed. The facility takes care of animals until their rightful owners can be found or until they are transferred to an adoption agency.

Staff at the facility is trained to look after the health and well-being of all pets in our care by providing:

  • First aid and veterinary care for animals that come in with an injury
  • Quality food
  • Kennels that are cleaned and disinfected throughout each day
  • Vaccinations to protect from infection
  • Specialty care for unique pets by consulting with the Edmonton Reptile and Amphibian Society, Alberta Ferret Society, Wildlife Rehabilitation Society and others

Animal Control Peace Officers

Animal Control Peace Officers help owners ensure their pets are a positive addition to the community. This is done through education programs, mediating neighbour disputes, providing advice and enforcement.

They enforce the Animal Licensing and Control Bylaw makes owners responsible for their pet’s actions, helps return lost pets to their owners and ensures pets are a positive addition to the community. Officers also enforce the Animal Protection Act to ensure pets are well cared for by their owners. 

Officers patrol neighbourhoods for stray animals, return lost pets to their owners and respond to animals in distress or animals that have been abandoned.

They also assist the Edmonton Police Service with aggressive or injured animals, Provincial Brand Inspectors with loose livestock and Provincial Conservation Officers with wildlife inside city limits.

Animal Control Peace Officers are sworn peace officers, giving them the ability to write tickets and lay charges that require a pet owner to appear in court.

For more detailed information about Animal Control Peace Officers, please visit our Frequently Asked Questions.