The Problem Property Initiative
The Problem Property Initiative addresses highly problematic occupied and unoccupied properties in Edmonton that generate frequent and serious complaints and/or safety concerns. The coordinated efforts of multiple City departments, Alberta Health Services, the Edmonton Police Service, and the Government of Alberta present a united and consistent approach to the complex issues associated with problem properties.
Problem Property Initiative Newsletter
Keep informed about how the City of Edmonton and its partners are addressing problem properties.
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What are Problem Properties?
Problem properties are occupied or derelict unsecured properties that have a significant detrimental impact on the health and safety of those living in and/or working on the property as well as the surrounding community. These properties have a history of recurring violations relating to development permits, safety codes, nuisance conditions, public health, fire risk, or other illegal activity/criminal offences. These properties are complex in nature, often requiring the coordination of multiple agencies and social supports to address the above-noted challenges. These properties generate extraordinary demand on services and represent ongoing risk to the vibrancy of a neighbourhood.
Problem properties include those that:
- Have a history of repeated or excessive neglect, disrepair and/or safety concerns
- Are a significant public health risk and/or a higher risk for fires
- Are abandoned and unsecured and may be accessible to the public
- Are known for repeated, ongoing criminal activity (for example, drug trafficking or gang-related crime)
- Have a history of deliberate violations and/or noncompliance by property owners or tenants
- Require a coordinated response from several agencies (for example, various City departments, Edmonton Police Service, Edmonton Fire Rescue Services, Alberta Health Services, Alberta Sheriffs)
Problem properties do not include:
- Properties with simple nuisances and occasional bylaw violations (for example, snow on sidewalks, couches on front lawns, nuisance odours, long grass, graffiti)
- Properties where civil, non-criminal disputes take place (for example, with landlords, tenants, neighbours or contractors)
- Properties in good condition that a community member finds “unattractive”
Options for Reporting a Problem Property
If the property is having a significant harmful impact on the surrounding area, poses a risk to tenants and surrounding residents, and/or has a recurring history of serious violations/complaints or noncompliance, please report it.
Resources and Supports for Tenants and Landlords
City of Edmonton Tenant Support provides information to help address issues experienced by tenants and landlords at rental properties. For more information:
Other Property Concerns: Who to Call and Contacts
If the property of concern does not fit the definition of a problem property, please use 1 of the reporting options. If you wish to make a complaint, please contact the respective agency listed depending on the nature of the complaint.
Emergency Services
If you or someone else is in danger.
Call: 911
If a property is showing signs of a serious disregard for general maintenance and upkeep.
Call: 311
City of Edmonton
Online: Nuisance Conditions
City of Edmonton
Take action: To file a complaint, call 311 or Contact 311 Online and click on the appropriate issue.
If a rental property, business or public place does not appear to meet Alberta Health’s Minimum Housing and Health Standards.
Call: 780-735-1800
Call: 1-833-476-4733
Online: https://albertahealthservices.ca/eph/eph.aspx
Alberta Health Services, Environmental Public Health
Take action: To report concerns or request service from AHS-Environmental Public Health, visit ephisahs.albertahealthservices.ca/create-case and fill in the online form.
If a property has concerns regarding safety code issues and/or development permits.
Call: 311
City of Edmonton
Online: 311.edmonton.ca/reports/list_services
Take action. To file a complaint, call 311 or Contact 311 Online and click on the appropriate issue.
If you are having a dispute with your landlord or tenant.
Call: 780-496-5959
Online: Support For Tenants
City of Edmonton, Tenant Support
Take action: Mediation services are available to assist in resolving tenancy disputes/issues. For advice and information, call 780-496-5959.
If a building is vacant or abandoned, unsecured and accessible to the public.
Call: 311
City of Edmonton
Online: Community Property Safety Team
Edmonton Fire Rescue Services
Take action: To report an unsecured vacant property, call 311 or email communitypropertysafetyteam@edmonton.ca
- If you witness a crime at a property
- If someone enters a person's private property without permission of the owner or his/her agent and without lawful authority
- If nearby properties are continuously noisy or disruptive at night
Call: 911
Emergency Services, if you or someone else is in danger
Call: #377 or 780-423-4567
Edmonton Police non-emergency line
Online: edmontonpolice.ca/reportacrimeonline
Edmonton Police Report a Crime Online
Take action: Call and report the issue. Or report the crime or disturbances online.
If you suspect a neighbouring home of drug trafficking, prostitution, child exploitation or gang-related activity.
Call: 1-866-960-SCAN (7226)
Online:https://www.alberta.ca/report-suspicious-property alberta.ca/report-suspicious-property.aspx
Alberta Sheriffs, Safer Communities and Neighbourhoods (SCAN)
Take action: Make a complaint about a suspicious property or activity. Once an investigator is assigned, they will make contact.
Call: 780-414-GANG (4264)
Edmonton Police Gang Hotline
Call: #377 or 780-423-4567
Edmonton Police non-emergency line