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We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

All in-person services are suspended, including ETS sales, tax and assessment, records searches, permits and licenses, and any other payments. For ETS lost and found inquiries, please call 780-496-1622 to confirm if your article has been found and arrange an appointment time with the Lost and Found staff to pick up your item.  

Edmontonians are encouraged to access the services they require online, through the 311 app, by phone or by email. Visit edmonton.ca/COVID-19 for more information.
 

Alternate Service Options

Edmonton Transit

ETS Lost & Found Inquiries

Please use our online form for inquiries or call 780-496-1622 to confirm if your article has been found. Also, you will need to arrange an appointment time with the Lost and Found staff for pick up at the Edmonton Tower.

ETS Busker Permits

New Busker Permits cannot be issued at this time. Currently issued permits are extended until new permits can be issued. 

ETS Seniors Annual Pass Program

Transit Fares are temporarily suspended. You do not need tickets or passes to ride.

Ride Transit/ LAP Application Intake

Mail application forms to: 
Leisure Access & Ride Transit Program
PO Box  2359
Edmonton AB  T5J 2R7

 

ETS Ticket Sales

Transit fares are temporarily suspended. You do not need tickets or passes to ride.

ETS Transit Pass Sales

Transit fares are temporarily suspended. You do not need tickets or passes to ride.

ETS Refunds

Customers who purchased April passes can get a refund. Visit the Fares page for more information.

Ride Transit / LAP Sales

Transit fares are temporarily suspended. You do not need tickets or passes to ride.

Tax and Assessment

Property Tax Payments

Property tax payments can be made:

By Mail 

City of Edmonton
PO Box 1982
Edmonton, AB T5J 3X5

Through your bank.

Through the City’s monthly payment plan, which includes automatic bank withdrawals.

Other Permits, Licenses and Payments

Block Party Permit Intake

Block Party Permits are not currently being accepted.

Business Licensing

Applying
Most Commercial and Home Based Business licence applications or renewals can be made online.  

Please note as you submit your application for processing, mandatory business closures are currently in effect due to COVID-19 and you may need to change service delivery models to comply.

Questions? Please contact businesslicenceapplications@edmonton.ca or 780-442-5054

Payments

  • By phone at 780-442-5054 (credit card only)
  • Electronic Funds Transfer (EFT)
  • By mail

Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Mandatory Business Closures
The Province has implemented additional measures to strengthen protection against the spread of COVID-19 in Alberta. Restrictions are now in place for close-contact businesses, dine-in restaurants and non-essential retail services.

  • Close-contact businesses, including hair salons and barbershops, tattoo and piercing studios, esthetic services, wellness studios and clinics as well as non-emergency and non-critical health services provided by regulated health professionals or registered professionals, including dentistry, physiotherapy, massage, podiatry, chiropractic and optometry services are closed, effective immediately.
  • Dine-in restaurants will no longer be able to offer dine-in service but may offer take-out and delivery services.
  • Non-essential retail services such as clothing, computer and gaming stores, and services in shopping malls and shopping centres such as hobby and toys, gift and specialty items and furniture are closed, effective immediately.
  • A full list of restrictions is available at alberta.ca/covid19 under the restrictions on gatherings and businesses section.
  • The list of essential workplaces that can continue to operate in Alberta can be found on alberta.ca/covid19 under the essential services section.

COVID-19 Business Support
We know that businesses have been impacted by COVID-19 and this has been extremely challenging for you. Please visit the City’s COVID-19 business support webpage for information on steps the City is taking to support business owners.

Reporting Mandatory Business Closure Violation Concerns
Complaints on self-isolation restrictions, mass gatherings and workplaces or businesses not complying with closures should be directed to the Alberta Health Services complaints form.

Bylaw Ticket Payments

Pay Online

By mail:
City of Edmonton
PO Box 2024
Edmonton, AB T5J 4M6

Commercial Decals

Service can be accessed by contacting parkingassets@edmonton.ca

Compliance Certificates

Compliance Certificate applications online or by mail.   Once reviewed, the applicant will receive a Compliance Certificate Report via email from the City of Edmonton.

Search of records applications online, by mail or by emailing the pdf application form to searchofrecords@edmonton.ca

Payments can be made by phone (780-442-5054), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Development Permits, Building Permits and Trade Permits

Effective Tuesday, March 24, the Edmonton Service Centre on the 2nd Floor of the Edmonton Tower is closed. As a result, the City will no longer be providing in-person development-related services, including (but not limited to) development, building and trade permit application and payment processing.

How to Apply

Apply Online

Where applications are not available online, please use the contact methods provided on the website or call 311 for assistance.

Please check our new online dashboard for current building permit and inspection request intake processing time estimates. For Development Permit application processing times, call 311 or 780-442-5311 (Outside Edmonton). 

Payments

Payments can be made by phone (780-442-5054), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Pre Application Meetings

Pre-Application meetings and Home Improvement Permit Appointments will be done through teleconference only.

Fire Prevention Office

The Fire Prevention Office is closed, but we are available by phone (780-496-3628) and email.

To discourage public gatherings, we will not issue fireworks permits until further notice.

Fire Payments Transportation

No in-person - full service can be maintained by phone.

Inspections

To protect the health and safety of our staff and help prevent the spread of COVID-19, we’ve made the below changes to our development, building and trade permit inspection processes.

Scheduling

Available Online

Building and trade permit inspections can be scheduled online using self serve accounts or by calling 311.

Development permit inspections can be requested by emailing  developmentpermitinspections@edmonton.ca

As of March 25, 2020, the City is planning to proceed with lot grading, transportation and landscaping inspections as soon as the weather allows. When available, these inspections can be requested through the usual email, ePlan or online request form processes depending on the inspection. We will update you should that decision change due to the COVID-19 situation.

Inspection Protocols

Inspections will not be permitted on sites where distancing safeguards are unsatisfactory or anyone (contractor, homeowner, etc) has been asked to self-isolate, is showing cold or flu symptoms, or has returned to Canada from outside the country since March 12 and has not yet completed the required 14-day self isolation period (for further direction given this rapidly-changing situation, please refer to the Info for Travellers and Airline Passengers section on Alberta.ca).

Permit holders at locations where these conditions may apply are requested to reschedule inspections for a later time.  Please use the online self-serve inspection scheduling tool under the INSPECTIONS heading on your project dashboard, or call 311.

Unoccupied Residential & Commercial Construction Site Inspections

Inspections of unoccupied residential and commercial construction sites will continue as usual, subject to field inspector satisfaction that appropriate physical distancing safeguards are in place upon arrival at the site.

Re-inspection of corrected safety codes deficiencies from an earlier inspection may be conducted using the Verification of Compliance (VOC) method, which involves self-declaration and photographic supporting evidence that the identified deficiencies of a previous inspection have been rectified.  Permit holders can request the VOC inspection method by noting it in the comments box when requesting the inspection. The inspection supervisor will follow up with the permit holder to provide more information on the VOC process upon receiving the inspection request.

Occupied Residential & Commercial Location Inspections

Inspections of occupied residential developments will only be conducted as required for exterior inspections, interruptions to utility services (i.e., power, water, natural gas), or Final inspections for pending occupancy or partial occupancy of already-occupied premises subject to pre-arrangement with the inspection supervisor to confirm distancing safeguards are in place that are satisfactory to both the personnel on the site and the inspector.

Re-inspection of corrected safety codes deficiencies from an earlier inspection may be conducted using the  Verification of Compliance (VOC) method, which involves self-declaration and photographic supporting evidence that the identified deficiencies of a previous inspection have been rectified.  Permit holders can request the VOC inspection method by noting it in the comments box when requesting the inspection. The inspection supervisor will follow up with the permit holder to provide more information on the VOC process upon receiving the inspection request.

Land Development Applications (LDAs)

Applying for LDAs (rezonings, plan amendments, and road closures):

Apply Online

Applicants will be sent an invoice on receipt of a file being accepted.

Payments: By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Pre-Application meetings will continue to be conducted via teleconference only.

Public Hearings: The March 31 and April 14, 2020 City Council Public Hearings have been cancelled. We will communicate further updates as information becomes available.

Engagement Sessions: All City-led in-person public engagement events and information sessions have been postponed until further notice. We will communicate further updates as information becomes available.

Pet Licences

Apply Online

Or mail your application to: 
City of Edmonton
PO Box 2670
Edmonton, AB T5J 2G4

 

Recreation Donation Pass Pick Up

Apply by mail:
2nd Floor, Edmonton Tower
10111 104 Avenue, NW
Edmonton AB T5J 0J4

Residential Parking Permits

Apply Online

By email: restrictedparkingpermits@edmonton.ca

By mail:
Parking Permits, 
2nd floor Edmonton Tower
10111 104 Avenue NW Edmonton, AB
T5J 0J4

 

Servicing Agreements, Engineering Drawing Applications

If you have an account set up:

Apply Online

To create an account, email development.coordination@edmonton.ca.

Servicing agreements will be provided digitally to developers for execution.

Servicing Agreement Extensions

The City will be providing flexibility around servicing agreement deadlines. Developers can contact the Servicing Agreement team at development.coordination@edmonton.ca or the development engineer for the file to discuss extension requests.

Development Bonds

Effective immediately, the City of Edmonton is now accepting development bonds for all new servicing agreements for the 2020 construction season. This will allow developers another option for security, as the City previously only accepted irrevocable letters of credit issued by a bank, or cash security.

To apply for a development bond for your new servicing agreement, please:

Existing Servicing Agreement Securities

The COVID-19 situation presents an unpredictable and unique scenario and the City is working hard to find ways to help businesses and developers navigate this challenging situation.

The City is exploring options for allowing letters of credit for existing servicing agreements to be converted to development bonds and will provide further information when it is available. We hope that this will help provide some economic support and make it easier to do business in Edmonton during this difficult time.

Questions?
Please contact the development engineer for your file directly or email development.coordination@edmonton.ca

Subdivision Applications & Endorsements

Apply Online

Or by emailing subdivisions@edmonton.ca.

Endorsement packages will be mailed to applicants, as pick up is no longer available.

Pre-application meetings will continue to be conducted via teleconference only.

Payments: By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Questions? Email subdivisions@edmonton.ca.

Subdivision & Development Appeal Board (SDAB) Appeals

The Subdivision and Development Appeal Board is offering alternate arrangements to in person hearings.

If you have a hearing that is scheduled, you will be contacted by the SDAB. 

Visit edmonton.ca/sdab for further updates.

Vehicle for Hire Licence Applications

Applying
Submit all Vehicle For Hire Licence applications to businesslicenceapplications@edmonton.ca 

Payments:
By phone at 780-442-5054 (credit card only), Electronic Funds Transfer (EFT) or by mail. Credit card payments will only be accepted for payments under $5,000, and EFT will only be accepted for payments over $5,000.

Vehicle for Hire Service Restrictions
Effective April 1, the City of Edmonton issued a State of Local Emergency Order which puts a new range of requirements and restrictions on vehicle for hire services to limit the risk of exposure to COVID-19. All taxis, limousines, private transportation providers and shuttle service providers, as well as ride sharing services such as Uber and Tapp vehicles must adhere to new restrictions.

Reporting Bylaw and Physical Distancing Concerns
Citizens who have concerns about COVID-19 order violations can submit their complaints online. These restrictions include new requirements on vehicle-for-hire services, playground closures and dog park restrictions.

Questions?
Contact vehicleforhire@edmonton.ca or 780-442-5054.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Most City of Edmonton facilities, services, and attractions are closed until further notice. Learn more at edmonton.ca/COVID-19.

Edmonton Tower

Map of 10111 104 Avenue NW
10111 104 Avenue NW
Edmonton, Alberta, T5J 0J4

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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