Forgot something on your last transit trip? Please use our online form below for inquiries or call 780-496-1622 to confirm if your article has been found.
If your article is found, you will need to arrange an appointment time with the Lost and Found staff for pick up at Edmonton Tower. Due to adjustments in facility hours, it may take several days for items to arrive at Lost and Found.
Day of Loss
Please call 311 if your request is urgent and you like to try to track or locate the Bus on which your item was lost. For non-urgent requests, please use the online form.
After Day of Loss
Please contact the ETS Lost and Found office using the online form (preferred) or call 780-496-1622.
Lost property is kept at the Lost and Found office in the Edmonton Service Centre for 30 days.
Items found on transit property are not received at the Lost and Found office until the next business day after 2pm.
Bicycles are stored in an offsite facility and can only be claimed once the Lost and Found office confirms the bike has been delivered.
Articles received at Lost and Found containing payment cards are secured for 24 hours. If the payment card is not claimed within 24 hours by the owner, the card is securely destroyed to protect personal and financial data. Destroying unclaimed payment cards after 24 hours complies with Payment Card Industry Data Security Standards and financial institutions, including the City's bank. These payment cards include Debit, Credit and Prepaid Credit Cards.
This information is being collected under the Authority of Section 33 (c) of the Freedom of Information and Protection of Privacy Act (FOIP) and will be used to process your request. It is protected by the privacy provisions of the FOIP Act. If you have any questions about the collection of this data, contact the Lost and Found Program Manager at Edmonton Tower (2nd floor, 10111 104 Avenue) or call 780-496-1622.
Frequently Asked Questions
How does the process work?
File an online claim (easiest and preferred method).
Wait for us to contact you. Our office responds to all inquiries within 3 business days.
If we have your item, we will provide you with a tag number in our response.
Email us back or call our office to arrange an appointment to claim your property.
Items that are found on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next business day. The best time to call is after 1pm, when all items turned into ETS the previous day have been received and entered into our database. If your item is not at Lost and Found on your first attempt, try again the next business day.
You must provide a piece of ID, preferably photo ID. If your only piece of ID was in the item you lost and please let the customer service associate helping you know that your ID is located in the item you are claiming.
Once we have confirmed we have your item and have provided you with the claim information, you can designate someone to pick up your item for you if you are unable to come to the Edmonton Service Centre. A designate must bring a piece of
photo ID, claim Information and a signed note from you that authorizes them to pick up the item in question on your behalf.
The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the found article being claimed and to contact you in the event of a discrepancy. This personal information is protected by the privacy provisions of FOIP. For more information about the Freedom of Information and Protection of Privacy Act, please contact the Lost and Found Operations Manager located on the 2nd floor, 10111 104 Ave, Edmonton or call 780-496-1622.
Items that have been held for 30 days by ETS Lost & Found without being claimed are donated, auctioned, disposed of or destroyed. Articles sent for auction are sold through Ritchie Bros. Personal electronics, such as cellphones and laptops, are destroyed to protect individuals' information.