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When DATS requires a registrant travel with a mandatory attendant (MA), it means someone must travel with the registrant on all their trips.

A mandatory attendant is assigned when a DATS registrant needs individual assistance on the vehicle due to a medical condition and/or behavioural concern.

Examples include:

  • Adjusting feeding tubes or other medical equipment while travelling.
  • Controlling behaviour of clients who exhibit aggressive or other unacceptable behaviour towards themselves, other passengers or the driver while on the vehicle.

"Mandatory Attendant" does not apply to clients who:

  • Need a family member to accompany or assist them at their destination.
  • Don't want to travel alone or don't feel comfortable travelling alone.
  • Have a communication barrier.

Travelling with an MA

DATS registrants required to travel with mandatory attendants can never travel alone on DATS. All trips must be booked with an attendant. The mandatory attendant does not have to be the same person for every trip, but they must be able to address the medical condition and/or behavioural concern. Mandatory attendants do not have to pay a fare.

Clients who are required to travel with a mandatory attendant will have a "MA" designation on their registrant file prior to booking their trips. When a mandatory attendant is required, it is a condition of travel.

Once a registrant is required to travel with a mandatory attendant, they must be able to demonstrate that they are able to travel independently on a consistent, long-term basis before the "MA" designation will be removed. Verification may be required for clients with behavioural problems.

Once removed, if the problem behaviour or medical condition resurfaces and cannot be resolved, the client will be required to travel with a mandatory attendant again.

Safety on DATS

The safe operation of the DATS vehicle is the primary concern for both DATS staff and other passengers. DATS drivers do not provide "attendant care" or emergency medical type services. This is the responsibility of the client and/or their guardians.

What's the difference between "mandatory attendant" and "do not leave alone" status?

Clients travelling with mandatory attendants require assistance on the vehicle and possibly at their destination, due to medical or behavioural concerns. Clients with "do not leave alone" status do not have medical conditions or behavioural concerns that need addressing while on the vehicle. They are able to travel independently but must have someone meet them at their destination.


If you have questions about travelling with a mandatory attendant, please contact DATS Customer Care Centre at 780-496-4567, option 3.

Passenger Code of Conduct

DATS has developed a code of conduct for its passengers that includes relevant articles contained in City Bylaws 8353 and 6177.

Statements relating to mandatory attendant status on DATS are included below:

No person shall commit any nuisance or act contrary to public order while in or upon any transit vehicles, transit stations or other facility of Edmonton Transit. "Contrary to public order" refers to passenger behaviours which cause a disturbance and may negatively affect other passengers and/or distract the driver from the safe operation of the vehicle.

Some examples include:

  • yelling, hitting or throwing objects
  • spitting or biting
  • arguing, refusing to co-operate with the DATS driver or adhere to DATS procedures (such as refusing to have equipment properly secured or wear seatbelts or the shoulder strap/lap belt assemblies)
  • threatening or harassing the driver or other passengers
  • excessive, distracting or dangerous movement of arms, legs, head or torso beyond the passenger's personal space in the vehicle
  • urination, defecation
  • public nudity, sexual conduct or activity

For a complete copy of the Code of Conduct for DATS Passengers, contact DATS Customer Care Centre at 780-496-4567 option 4.

For More Information

DATS Client Services Centre

Telephone 780-496-4567
Fax 780-496-1008

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