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Fire Rescue Services

Branch Mandate

Through the protection of life, property and the environment, Fire Rescue Services improves the livability of all Edmontonians. The provision of internationally-recognized frontline fire rescue services, fire prevention programs and public education make the city a safer and healthier place.

Branch Organization

Fire Rescue Operations

Fire Rescue Operations provides front-line firefighter response to a range of emergency events, including:

  • all fire events, such as structure fires, non-structure fires, industrial fires, vehicle fires and wildland interface fires
  • life threatening medical events in support of Alberta Health Services
  • motor vehicle collisions, technical rescues, industrial rescues, river response calls, static ice calls, citizen assist calls, animal rescues and regional mutual aid
  • high hazard rail, industrial and commercial emergency events while administering the Chemical, Biological, Radiological, Nuclear, Explosives (CBRNE) program
  • Specialty Response Teams
Office of Emergency Management

The City of Edmonton's Office of Emergency Management was established in 2002 to create, implement and maintain an all hazards emergency management program that ensures the City is prepared for, can respond to and recover from major emergencies.

Public Safety

Public Safety’s service delivery includes:

  • fire code compliance inspections in adherence with a Council approved quality management plan
  • plans examination and permit issuance
  • building and fire code mandated programs (such as apartment upgrades and secondary suites)
  • consultation of neighbourhood structure plans
  • professional interaction with safety partners

This area also conducts all fire and explosion investigations that occur within Edmonton, as well as develops, implements and delivers fire safety public education and awareness programs.

Training & Logistics

Training provides delivery of: 

  • recruit firefighter training
  • training of firefighters on core competency programs
  • medical response training
  • promotional training programs
  • specialized training in hazardous materials
  • technical rescue, water and ice rescue programs
  • apparatus driving and operation programs
  • other programs as necessary for the safe and effective response to emergency events within the City of Edmonton

Logistics coordinates management of Fire Rescue capital assets, facilities, apparatus fleet and inventory, personal protective and safety equipment, as well as supply needs.

This program area also provides oversight of occupational health and safety programming, including employee physical and mental health wellness.

Technical Services

Technical Services manages all Emergency Response Communications, call evaluations, dispatch services, public safety technology and mapping as well as continuous improvement processes, including fire accreditation and data analytics.


All 911 calls forwarded to Fire Rescue Services are coordinated by the Emergency Communications Specialists at Dispatch Services. They evaluate all incoming emergency fire calls and then dispatch appropriate Fire Rescue Services personnel and apparatus. Emergency Communications Specialists also provide support and information to on-scene incident commanders throughout events, as well as liaise with other emergency response agencies, civic agencies and utility companies to ensure events are mitigated.
Dispatch is an important part of helping Fire Rescue Operations provide public safety coverage to Edmontonians 24 hours a day, 7 days a week, 365 days a year. After leaving the station, fire rescue first responders are targeted to be on scene within 4 minutes travel time to initiate emergency medical or fire rescue services. In the case of a fire, a crew of 16 firefighters is targeted to be on scene within 8 minutes travel time.

Do not use in an emergency. When contacting Fire Rescue Services via this email address, you will receive a response within 3 business days.

For More Information

General Emergency Services Contacts


In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555, code: erdinfo
Fax 780-496-1518


Telephone 911
TTY 780-425-1231

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