Emergency Communication Specialists work in a fast-paced environment evaluating emergency calls and dispatching appropriate units. They obtain crucial information, provide immediate instructions to the caller and provide ongoing communications to Fire Rescue Operations.
They also provide support and information to on-scene Incident Commanders throughout events, as well as liaise with other emergency response agencies, civic agencies and utility companies to ensure events are mitigated.
Trainees initially work with a Dispatch Training Captain for the first 5 to 6 weeks, learning our computer-aided dispatch, call evaluation, dispatching and station location, as well as completing weekly quizzes. After successful completion the trainee will be assigned to a platoon and mentored by senior Emergency Communications Specialist.
The Dispatch Training Captain designs, develops and delivers courses and programs for new and experienced Emergency Response Communications Centre (ERCC) dispatchers. All members working in the ERCC must complete 24 hours of continuing dispatch education to recertify every 2 years with the International Academies of Emergency Dispatch to obtain a current Emergency Fire Dispatch (EFD) certification.
For More Information
Emergency Response Human Resources
City of Edmonton
3rd Floor, 10351 96 ST
Edmonton AB T5H 2H5