The PLI initiative aims to make the development permit, building permit, inspection, and business licensing processes easier. Outcomes will benefit a broad range of stakeholders, but primarily focus on services for:
- Homeowners doing renovations
- Contractors doing commercial or residential renovations
- Business owners opening a new business or moving into a new space
In 2021, staff and industry workshops were held that generated over 400 improvement ideas that were captured, themed and used to inform the 2022 PLI workstreams. Prioritization and scoping of these work streams were influenced by the goal of supporting the above customer groups, as well addressing challenges identified by City staff and ensuring sequencing and alignment with the City’s other various service improvement work.
While the 2022/23 PLI work streams are set, opportunities for public participation and engagement to help inform the implementation of each work stream will be assessed as part of implementation planning. This approach aligns with the City’s direction to use The City Plan as a guiding document, leverage previous engagement data to inform decision making, and be more efficient in our operations.
It’s estimated that service improvements and timeline reductions implemented through PLI in 2022 and 2023 will save applicants $5.3 million and 67,600 days collectively each year. This is in addition to the 261,000 days and $4.6 million customers are already saving in delay costs annually based on demonstrated reductions in permit timelines from the red tape reduction efforts implemented between 2018 and 2021.