In Progress (complete in 2021) - Improvements to residential services are focused on helping homeowners submit complete applications, increasing service automation, and adapting customer support to digital channels.
Complete (Sept 2021) - Customers applying for detached garage permits online will now benefit from an improved process that uses automation to check simple, lower-risk applications for completeness and compliance with the zoning bylaw and applicable building code requirements. Permits that meet the criteria for automated review will be issued in as little as one day.
Complete (June 2021) - The City receives over 1,000 uncovered deck permit applications each year. Up to 50% of these applications are for simple, low-risk decks, which can now be reviewed using automation and the permit issued the at the time of application.
Complete (March 2021) - Streamlined and simplified application requirements for uncovered decks and detached garages.
This helps Edmonton citizens by:
- Reducing permit timelines
- Responding to customer needs by offering enhanced support through digital channels