The Client Liaison Unit provides ongoing support and enhanced customer service for major development projects.
What is enhanced service?
Through the Client Liaison Unit's enhanced service, we offer:
A single point of contact at the City of Edmonton
Predictable and negotiated project timelines right upfront
Scoping meetings to proactively identify opportunities and design solutions
A project management approach focused on outcomes, not process
Which projects are eligible for enhanced service?
Projects must have a target construction date in the near term. Depending on the project, that could be within the next 12 months or a few years out. Projects must also meet a combination of the following criteria:
Project location should align with the City's vision for growth as defined through policy, plans and Council direction. Examples include:
Serviced and established industrial neighbourhoods
Commercial main streets (Jasper Avenue)
Areas targeted for City investment (the Quarters Downtown Community Revitalization Levy Area)
Near a transit centre or LRT station
Projects with impact that will move the City's strategic goals. Impact factors that may be considered include:
Potential job creation
Number of dwelling units
Edmonton's brand and reputation
Project complexity includes many aspects, such as:
Project or building design
Servicing and infrastructure
The Client Liaison Unit is here to help
Email Client Liaison
Exceptions may be considered for the Enhanced Client Liaison Unit service based on additional information or circumstances.