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The Problem Properties Initiative focuses on improving community safety and livability, by coordinating the efforts of municipal and provincial agencies involved in licensing, regulation and enforcement concerns related to problem properties.

Using an integrated and holistic approach, members of the Problem Property Action Team and Residential Inspection Safety Compliance team work to achieve compliance with municipal, provincial and federal legislation at high-risk properties to reduce overall risk in the community. This helps foster safer and better connected communities in Edmonton.

Why Report a Problem Property?

Reporting a problem property in your community has the potential to:

  • Improve community safety
  • Empower citizens
  • Target properties, not individuals
  • Hold property owners accountable for activities on their properties

Signs of a Problem Property

1. The property has a significant detrimental impact to the surrounding area, including, but not limited to:

  • Nuisance conditions
  • Land use infractions
  • Property deterioration
  • Unlicensed business operations
  • Noise violations

2. The property poses a risk to tenants and surrounding residents, including but not limited to:

  • Safety issues associated with development of the property
  • Additions, or alterations of buildings without proper permits
  • Illegal and /or unsafe suites
  • Structural integrity concerns with buildings
  • Public health violations
  • Fire risks and hazards
  • Ongoing illegal activity or criminal activities
    (although we will assess these types of complaints, all criminal activity should be reported to EPS, and this reporting mechanism is not a substitute for reporting to EPS)

3. The property has a recurring history of violations and noncompliance

4. The property has a history of willful or deliberate violations by property owners or tenants

This form allows you to report concerns you may have about problem properties in your neighbourhood.

The identity of the person or persons making the complaint (the reporter) is entirely confidential. The reporter will not be involved in any investigative or court proceedings that may result from the complaint.

All fields are required unless otherwise indicated. 

Property Information

Reporter Information

This information is needed only to contact you back in order to provide updates or to seek further clarification if more detail is needed.  This information will not be released and is strictly confidential

FOIP Statement

This information is collected so that we may provide you with updates.  

Your personal information is collected in accordance with section 33(b)(c) and 39(1)(a) of the Freedom of Information and Protection of Privacy (FOIP) Act. This information is protected by the privacy provisions of the Act.  

Who To Call

If you wish to make a complaint about a property, please contact the respective agency listed depending on the nature of the complaint. 

Agency Contact Methods
Alberta Health Services — Environmental Public Health 780-735-1800
Make a Complaint
City of Edmonton — Housing and Homelessness 311
Report a Property*
City of Edmonton — Complaints & Investigations

Report a Property*

City of Edmonton — Development Services 311
Report a Property*
City of Edmonton — Fire Rescue Services Non-emergencies: 311
For emergencies: 911
Edmonton Police Services 780-423-4567 or #377 from an Edmonton mobile
For emergencies: 911
Government of Alberta — Safer Communities and Neighbourhoods (SCAN) 1-866-960-SCAN (7226)
Report a Suspicious Property
Government of Alberta — Occupational Health & Safety 780-415-8690 (in Edmonton)
1-866-415-8690 (toll free)

Please Note*: All complaints submitted to the online Report A Property form are confidential.

Problem Property Initiative Members

The Committee is made up of agencies that include:

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