Pets are often considered part of our families, so when they go missing it is an anxious time for both owners and the animals.
What to do if you've lost your pet
If you discover your pet is lost, there are several things you can do:
- Look around your neighbourhood and ask neighbours if they have seen your pet. Be sure to include the time and approximate place your pet went missing. Let others know you've lost your pet. It may not have wandered far.
- Visit Edmonton's Animal Care & Control Centre right away at 13550 - 163 Street, or use the Centre's Lost Pet service to look at animals that are currently at our centre. New animals are brought to the City's safe-keeping facility daily. Dogs and cats are held for 3 -10 days before they are assessed for adoption and transferred to the Edmonton Humane Society or other local rescue groups.
- Contact Guardian Veterinary Centre to see if your animal has been admitted. Guardian Veterinary Centre is contracted as an after hours, animal care facility for Animal Care & Control Centre. Admitted animals will be brought to Animal Care & Control Centre the following morning.
- Get online with PetLynx, an online 24-hour service that lists found pets so you can access the service any time of day. If you register your pet, you will be e-mailed automatically whenever a matching found animal is entered into the system. Also, found pets are often listed on sites like Kijiji and Craigslist, so be sure to check those.
- Check to make sure that the contact information associated with your City pet's licence is correct. If your pet is licensed and wearing tags, Animal Care & Control will contact you if your pet is admitted to the City's facility.
If you locate your pet at the Animal Care & Control Centre, owners are generally responsible for paying shelter fees and may have to pay a fine for having an animal at large. Kennel fees for the first day are $25 and $15 each day thereafter.
Additional charges also apply for any veterinary treatment provided.
The fine for a pet at large is $100 and the fine for an unlicensed pet is $250.
Service change notice
As of January 1, 2017, Capital City will no longer be contracted as an after-hours animal care provider for City of Edmonton Animal Care & Control. This change is due to the loss of 24-hour veterinary care at this facility.
In the New Year, injured animals can be brought to Guardian Veterinary Centre at 5620- 99 Street. Note that Guardian will not be able to accept stray animals due to limited capacity.
Important: If you find a stray animal — and in particular, a cat — please consider:
- Is it injured?
- Does it truly need to be saved immediately, or could it be an outdoor cat?
- Can you properly and safely care for it until ACCC is open?
The City’s after-hours care options will be reviewed again early in the New Year.
If you find a stray pet
If you find a stray pet, there are several steps you can take to help return the animal to the owners:
- Contact 311 for assistance from Animal Care & Control to pick up dogs. If you have any concern about a stray dog's behaviour, this is the best action to take. Licensed dogs will be taken home if possible; otherwise, the animal is admitted to the Animal Care & Control Centre. Licensed pets are entitled to one free ride home every 12 months. If the pet is wearing a licence tag, you may be able to contact the owner yourself. Call 311 for assistance.
- Transport the animal to the Animal Care & Control Centre. The City will search for the owner.
- If the animal is injured, take the animal to the Capital City Animal Hospital at 11104-102 Avenue. Animal Care & Control will pick it up the next day.
Note: Animal Care & Control does not pick up stray cats. Please transport stray cats to the Animal Care & Control Centre or if it's after hours, use the Capital City Animal Hospital until December 31, 2016.
As of January 1, 2017, injured animals can be brought to Guardian Veterinary Centre at 5620-99 Street. Note that Guardian will not be able to accept found stray animals due to limited capacity.
If you would like to adopt the stray animal, be sure to ask the City for special consideration. If the owner does not claim the animal and it's adoptable, you may be able to adopt it from the Edmonton Humane Society.
Keep your pet safe
We all want to be a responsible pet owner and keep animals safe. There are steps you can take to help prevent your pet from getting lost, and if your pet goes missing, help ensure a safe return home:
- Licence your pet – this is a simple and easy way to ensure your pet's information is on file and linked to your household
- Have your pet implanted with a microchip and keep the contact information up-to-date
- Keep cats inside – the chance of them going missing or being injured is greatly reduced if they stay indoors
- Spay and neuter your companion pets, as this will diminish their urge to roam and mate
- If you take your pet outside, ensure it's properly leashed or in a secured area, like a fenced yard
Numbers to call if your pet is lost
Animal Care & Control (City of Edmonton): 311
Edmonton Humane Society: 780-471-1774
Guardian Veterinary Centre: 780-436-5880