This service is now provided in Edmonton Tower at the Edmonton Service Centre 10111 104 Avenue.
Forgot something on your last trip? Check with Edmonton Service Centre. Located on the 2nd floor of the Edmonton Tower, open Monday through Friday from 8am to 4:30pm and are closed statutory holidays. Articles turned into Transit Personnel arrive at the Centre the following business day.
To inquire about articles lost on Transit, please fill out the online ETS Lost and Found form. Detailed information can reduce delays in identifying and claiming your item.
Articles received at lost and found containing payment cards, are secured for 24 hours. If the payment card is not claimed within 24 hours by the owner, the card is securely destroyed to protect personal and financial data. Destroying unclaimed payment cards after 24 hours complies with Payment Card Industry Data Security Standards and financial institutions, including the City's bank. These payment cards include Debit, Credit and Pre-Paid Credit Cards.
Report your lost items using the ETS Lost and Found form.
Lost and Found FAQ
If you can provide the following information, the Edmonton Service Centre will have a better chance of identifying your lost item:
- A detailed description of the item – the more detail you provide, the easier it will be to identify the item. Remember to mention the type of item, colour, brand name/product number, and any other identifying features that make your item distinct.
- Route/direction it was lost on, or bus number (example Route 9 headed towards Northgate, or Bus 1879)
- Date it was lost
- Phone number you can be reached at
You can designate someone to pick up your item for you if you are unable to come to the Edmonton Service Centre. A designate must bring a piece of photo ID and a signed note that authorizes them to pick up the item in question.
The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the lost article being claimed and to contact you in the event of a discrepancy. This personal information is protected by the privacy provisions of FOIP. For more information about the Freedom of Information and Protection of Privacy Act, please contact the Lost and Found Program Manager on the 2nd floor of Edmonton Tower, 10111 104 Ave or call 780-496-1622.