Forgot something on your last transit trip? Please use our online form for inquiries or call 780-496-1622 to confirm if your article has been found. Also, you will need to arrange an appointment time with the Lost and Found staff for pick up at the downtown Edmonton Tower. Due to adjustments in facility hours, it may take several days for items to arrive at Lost and Found.
The Lost and Found service located at Edmonton Tower is only available by appointment until further notice.
Articles received at lost and found containing payment cards, are secured for 24 hours. If the payment card is not claimed within 24 hours by the owner, the card is securely destroyed to protect personal and financial data. Destroying unclaimed payment cards after 24 hours complies with Payment Card Industry Data Security Standards and financial institutions, including the City's bank. These payment cards include Debit, Credit and Pre-Paid Credit Cards.
Report your lost items using the ETS Lost and Found form.
Lost and Found Frequently Asked Questions (FAQ)
If you can provide the following information, we will have a better chance of identifying your lost item and returning it to you:
- A detailed description of the item itself, including the colour, brand name/product number, and any other identifying features that make your item distinct from other like items
- Date you lost your item
- Route or vehicle number you lost your property on (example Route 9 or vehicle 4279)
- Your contact information
Items that are found on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next business day. The best time to call is after noon, when all items from the previous day have been received and entered into our database. If your item is not at Lost and Found on your first attempt, try again the next business day.
The Lost and Found office is closed on the weekends, so you will have to wait until noon of the first working day of the week if you lose an item on Friday, Saturday or Sunday.
ETS will make every effort to connect found property with its rightful owner but all unclaimed articles will be held for no longer than 30 days.
You must provide a piece of ID, preferably photo ID. If your only piece of ID was in the item you lost and please let the customer service associate helping you know that your ID is located in the item you are claiming.
Once we have confirmed we have your item and have provided you with the claim information, you can designate someone to pick up your item for you if you are unable to come to the Edmonton Service Centre. A designate must bring a piece of
photo ID, claim Information and a signed note from you that authorizes them to pick up the item in question on your behalf.
The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the found article being claimed and to contact you in the event of a discrepancy. This personal information is protected by the privacy provisions of FOIP. For more information about the Freedom of Information and Protection of Privacy Act, please contact the Lost and Found Operations Manager located on the 2nd floor, 10111 104 Ave, Edmonton or call 780-496-1622.