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The existing service location closed on February 24 at 4:30pm. Effective February 27, this service is now provided in Edmonton Tower at the Edmonton Service Centre 10111 104 Avenue.

Forgot something on your last trip? Check with Edmonton Service Centre. Located on the 2nd floor of the Edmonton Tower, open Monday through Friday from 8am to 4:30pm and are closed statutory holidays. Articles turned into Transit Personnel arrive at the Centre the following business day.

To inquire about articles lost on Transit, please fill out the online ETS Lost and Found form. Detailed information can reduce delays in identifying and claiming your item.

Payment Cards

Articles received at lost and found containing payment cards, are secured for 24 hours. If the payment card is not claimed within 24 hours by the owner, the card is securely destroyed to protect personal and financial data. Destroying unclaimed payment cards after 24 hours complies with Payment Card Industry Data Security Standards and financial institutions, including the City's bank. These payment cards include Debit, Credit and Pre-Paid Credit Cards.

Report your lost items using the ETS Lost and Found form.

 

Lost and Found FAQ

I lost an item on the bus or LRT. What information does Lost and Found staff need to identify it?

If you can provide the following information, the Edmonton Service Centre will have a better chance of identifying your lost item:

  • A detailed description of the item – the more detail you provide, the easier it will be to identify the item. Remember to mention the type of item, colour, brand name/product number, and any other identifying features that make your item distinct.
  • Route/direction it was lost on, or bus number (example Route 9 headed towards Northgate, or Bus 1879)
  • Date it was lost
  • Phone number you can be reached at

 

I called but my lost item wasn’t there. Where is it?
Items that are left on Edmonton Transit property and turned in to Transit personnel are brought to the Lost and Found office the next business day. The best time to call is after noon, when all items have been entered into our database.  If your item wasn't there, try again the next business day.

I lost my article on Friday evening. What can I do because Lost and Found office is closed?
The Lost and Found office is closed on the weekends, so you will have to wait until noon of the first working day of the week if you lose an item Friday evening.
I lost my article long ago. How long do you keep items?
ETS will make every effort to connect lost articles with the rightful owner but all unclaimed articles will be held for no longer than 30 days.

I can't pick up my item, can I send someone to get it for me?

You can designate someone to pick up your item for you if you are unable to come to the Edmonton Service Centre. A designate must bring a piece of photo ID and a signed note that authorizes them to pick up the item in question.

What should I bring when picking up my item?
Remember to bring a piece of ID, preferably photo ID. If your only piece of ID was in the item you lost and you are unable to bring any other ID, let the customer service attendant helping you know your ID is located in the item you are picking up. 

 

Why do I have to provide my name, address and phone number, as well as a piece of photo ID?

The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the lost article being claimed and to contact you in the event of a discrepancy. This personal information is protected by the privacy provisions of FOIP. For more information about the Freedom of Information and Protection of Privacy Act, please contact the​ Program Manager at 780-496-1622.

For More Information

Telephone

780-496-1622

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