Ride Transit Program Update
Ride Transit Program participants who purchased a Ride Transit Program pass in 2020 or were recently approved for a pass will be mailed an August monthly pass at no cost to the mailing address currently on file. August monthly passes were mailed on July 20. Passes are being mailed, as the Edmonton Service Centre and all City-operated recreational facilities remain closed for transit pass sales. If you do not receive your August monthly pass by the end of July, please contact 311.
We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations, which are closed. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges
Wear non-medical masks or face coverings when using public transit, or in other locations where physical distancing is not possible.
Please make sure you dispose of your used disposable masks and/or gloves into a waste bin. If one is not available, store your used materials in a plastic bag until they can be disposed of properly.
Refunds and Reimbursements
Where can I buy a bus pass now since many locations are closed?
We are doing our best to ensure sales outlets have monthly passes by mid-month. However, due to some businesses reopening sooner than others (or not reopening yet), there are unique challenges with distribution. Please check which ETS sales outlets will be receiving monthly passes. As Canada Post delivery times may vary, please call in advance to see if they have received their passes.
The Edmonton Service Centre in Edmonton Tower remains closed along with all City-operated recreational facilities. At this time, Transit passes and tickets can not be purchased at these locations.
Can I buy tickets at LRT Stations?
Yes, family/day passes and single-use tickets can be purchased at LRT ticket vending machines at LRT stations. Although the machines are cleaned regularly, it is recommended that you clean your hands before and after you use them to help prevent the spread of infection in our community.
Can I still use tickets or cash?
Yes, tickets and cash are accepted, however, monthly or family/day passes are encouraged because this minimizes contact and increases physical distancing. Paper transfers will be issued as proof of payment when paying with cash or tickets.
How is ETS safely handling transfer distribution?
The operator shields can stay up and transfers can be given. ETS is working on a hazard assessment and procedures for transfers.
Do fares apply to the late night supplemental service for health care workers?
Yes, fares will be collected for those booking a late night supplemental service. DATS buses are equipped with fare boxes to collect cash fare payment.
Please note that this service will end on August 29, as regular service resumes on August 30.
Why do I have to pay full fare when you are still providing reduced service?
Buses and LRT will continue to use enhanced Saturday schedules for weekdays and regular Saturday service for weekends until regular bus service resumes on August 30, 2020. We are working to balance stability and sustainability with all of our relaunch activities.
Current Fares
Effective February 1, 2020
Children (0 - 12)
Free when accompanied by a fare-paying customer (youth, adult, senior). Children not accompanied by a fare-paying customer must pay cash fare or a youth ticket.
Youth (24 and under)
| Cash | $3.50 |
| Ticket (book of 10) | $19 |
| Monthly Pass | $75 ($72.50 effective September 1, 2020) |
Adult (25 - 64)
| Cash | $3.50 |
| Ticket (book of 10) | $27 |
| Monthly Pass | $97 |
Senior (65+)
| Cash | $3.50 |
| Ticket (book of 10) | $19 |
| Monthly Pass | $34 |
|
2020/2021 Annual Pass |
$374 |
|
2020/2021 Annual Pass (Low Income; annual income below $28,513) (valid February 1, 2020 - March 31, 2021) |
FREE |
Other Fare Information
| Family/Day Pass | $10 |
| Post-Secondary Monthly Pass | $88.50 (transitioning to Youth Pass in September 2020) |
| Route 747 | $5.00 (One way ticket or two regular unused tickets) *Does not include travel on other ETS routes |
| CNIB | Free when displaying CNIB ID when boarding |
| Regional Service Fares |
