Cancellation
Cancellation of a contract can be requested at any time for any reason. You may cancel without charge or penalty at any time during the period from the day you enter into the contract until 30 days after you receive a copy of the contract. If you cancel after 30 days you may still have to pay for interment space and for any cemetery supplies and services that have already been used, performed, or delivered.
To cancel a contract, you must give a notice of cancellation to the owner of the cemetery, columbarium or mausoleum at the address shown in the contract or to the seller of this contract at the address shown in the contract. You should give notice of cancellation by a method that will allow you to prove that you gave notice, such as registered mail, fax and courier or by personal delivery.
Cancellation of Monument Contracts
If the cancellation of a monument contract is requested during the 30 day cancellation period, and the contract has not been paid in full, or signed approval has not been given, then a full refund will be issued. Additional fees may apply depending on the circumstances of the original sale and products and services already provided.
If the monument has been ordered with the signed approval of the purchaser, and the contract paid in full, the monument is then considered final sale and is not eligible for a refund.
Transfer or Substitution of Pre-Paid (Pre-need) Products and Services
In the event a service or product is no longer offered or available, a similar product or service may be substituted at no additional charge, or the original purchase value will be refunded.
In the event that a purchaser wishes to exchange one service type (ie. Open/Close Standard to an Open/Close Cremation) for another and the higher value item was pre-purchased at a lower price point than the lower value item’s current value and the refunding of the higher value item results in a refund with a variance equal or lower than the current administration fee, the exchange may be completed with a reduced administration fee.
