A Multi-family Collector standing next to a front-loading waste collection vehicle with a recycling bin on the forks.

Know Your Responsibilities

To help keep waste collection efficient and safe, site management is required to:

  • Keep the area immediately surrounding bins and/or exit doors free of obstructions (for example, snow, ice, vehicles, loose refuse)
  • If your bin is on castors please ensure it is free-moving at all times

If the bin access is obstructed, collection will need to be rescheduled and may be subject to additional charges.

Arrange for Garbage and Recycling Bins

Please call the Waste Management Customer Support Centre at 780-496-5698

Request an Extra Pickup

Bins are considered overflowing if there is waste material visible above the rim. Overflowing bins may result in additional pickups and additional charges.

Please call the Waste Management Customer Support Centre at 780-496-5698, or your area field inspectors. Please give us 24 to 48 hours notice before you need the extra pickup. This is the approximate time needed to reschedule a truck for your area.

My Collection Was Missed

Please call the Waste Management Customer Support Centre at 780-496-5698, or your area field inspectors.

Make Your Building WasteWise

Educate your tenants: Find resources such as signage for common areas, information to orient new tenants, and more in our Educational Resources.

Reduce Junk Mail: Place a recycling bin next to your mailboxes and/or provide tenants with no junk mail stickers.

Convenient Recycling: Place recycling and garbage bins  next to each other and ensure tenants have equal access to both.

Go Bagless: Leave grass clippings on the lawn when mowing or naturalize your landscaping to reduce grass waste.