Property managers are responsible for ensuring collectors can efficiently pick up waste from their buildings. They maintain collection areas and report any concerns. They also help answer questions about waste collection from residents and owners.
Report Illegal Dumping, Missed Collection or a Missing/Damaged Cart
New Waste Collection System
By the end of 2027, all Edmontonians will be sorting their waste for collection into food scraps, recycling and garbage. The rollout is happening in 4 phases and began in Southeast Edmonton in 2023.
The City can more efficiently process waste, send less to the landfill, and preserve the environment by separately collecting food scraps and recycling.
These changes have been approved by City Council and are included in Waste Services Bylaw 20363 (see Bylaw Lookup).
Watch a Property Manager's Guide to Apartment and Condo Collection
Rollout Process
Before rolling out this service to your building, the City will recommend the best location to place your building’s waste containers, either outdoors or in sorting rooms. It’s likely they’ll be in the same locations as your existing waste bins.
Once food scraps and recycling collection begins, your garbage collection frequency may change. As residents start to sort food scraps out of their garbage and into a separate container, there will be less garbage in their bins.
Site decision-makers, such as property managers, condo board members and owners, can request a review of their building’s waste collection assessment, including the size of containers and the number of collection locations, by submitting an Assessment Review Request.
Apartment and Condo Newsletter
Stay up-to-date on changes coming to apartment and condo collection.
Bin and Cart Delivery Information
When food scraps and recycling carts and bins are delivered to your building, each unit will receive:
- A booklet with program information
- A What Goes Where poster to help them sort waste
- A food scraps pail
City waste education staff will visit each unit to answer questions about the program. Property managers will be contacted with more details when the program comes to their building.
For questions about the program, email wastechanges@edmonton.ca or call 311.
Know Your Responsibilities
To help keep waste collection efficient and safe, property managers are required to:
- Keep the area surrounding bins and/or exit doors free of obstructions (such as snow, ice, vehicles and loose garbage)
- Ensure bins on wheels can easily be moved at all times
- Remove obvious contamination from waste bins and containers
If collectors cannot access or pick up your property’s bins, collection will need to be rescheduled and may be subject to additional charges.
Make Your Building WasteWise
- Educate your residents: Post sorting materials and information in common areas. Ensure residents know where they can find their nearest Eco Station or Recycling Depot.
- Reduce junk mail: Place a recycling container next to your mailboxes for unwanted mail and/or provide residents with “no junk mail” stickers.
- Make recycling convenient: Place recycling and garbage bins next to each other and ensure residents have equal access to both.
- Go Bagless: Leave grass clippings on the lawn when mowing or naturalize your property’s landscaping to reduce yard waste.
The Importance of Flattening Boxes
It’s important to encourage residents to flatten boxes before throwing them into the recycling bin.
As your residents adapt to the three-stream waste sorting system, you should notice more put into the recycling bin and less into the garbage bin.
Cardboard boxes take up a lot of space. Unflattened cardboard boxes can cause the bin to fill up quickly and risk the bin overflowing. Overflowing bins cannot safely be serviced by waste collectors and will not be emptied.
Did you know? An unflattened box takes up roughly 10 times more space than a flattened one.
Report a Problem
Illegal Dumping
Illegal dumping is a significant problem. If you see someone illegally dumping waste, record as much information as you can and report it through 311.
Missed Collection
If you believe your collection was missed, call the Waste Customer Support Team at 780-496-5698. Large items placed beside a bin will not be collected and are not considered a missed collection.
Missing or Damaged Cart
If one of your carts goes missing or gets damaged, report it to the Waste Customer Support Team at 780-496-5698 or wastesupport@edmonton.ca.