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Property managers ensure that collectors can efficiently pick up waste from their buildings. They maintain collection areas and report any concerns. They also help answer questions about waste collection from residents.
By the end of 2027, all Edmontonians will be sorting their waste for collection into food scraps, recycling and garbage. The rollout will happen in 4 phases, starting in Southeast Edmonton.
The City can more efficiently process waste, send less to the landfill, and preserve the environment by separately collecting food scraps and recycling.
These changes have been approved by City Council and are included in Waste Services Bylaw 20363.
Before rolling out this service to your building, the City will recommend where to put waste containers outdoors or in sorting rooms. It’s likely they’ll be in the same locations as your existing waste bins.
Once food scraps and recycling collection begins, your garbage collection frequency may change. As residents start to sort food scraps out of their garbage and into a separate container, there will be less garbage in your bins.
Site decision-makers, such as property managers, condo board members and owners, can request a review of their building’s waste collection assessment, including the size of containers and the number of collection locations, using the Assessment Letter Review Request tool.
These tools can help you inform your residents and understand the waste collection changes coming to your property.
Guide for Property Managers: Review the Guide to learn the basics of the new program and what steps you need to take.
Rollout Map: Find out when the new program is coming to your property (more detailed schedule coming soon).
Resident Handout: A few weeks before the new program comes to your property, please print the Resident Handout and share it with residents (post in common areas or slide under doors).
What Goes Where (Apartment and Condo Collection) Poster: Display this poster in waste rooms and other common areas, and use it to help answer resident questions about waste sorting.
: View communal collection bin and cart dimensions.
When food scraps and recycling carts and bins are delivered to your building, each unit will receive:
City waste education staff will visit each unit to answer questions about the program. Property managers will be contacted with more details when the program comes to their building.
For questions about the program, email wastechanges@edmonton.ca or call 311.
To help keep waste collection efficient and safe, property managers are required to:
If collectors cannot access or pick up your property’s bins, collection will need to be rescheduled and may be subject to additional charges.
Bins are considered overflowing if there is waste material visible above the rim. Overflowing bins may result in additional pickups and additional charges.
Property managers are currently able to request an extra pickup by calling the Waste Customer Support Team at 780-496-5698. Please give us 24-48 hours notice.
Note: this extra pickup policy will be updated in the future.
Illegal dumping is a significant problem. If you see someone illegally dumping waste, record as much information as you can and report it through 311.
If you believe your collection was missed, call the Waste Customer Support Team at 780-496-5698. Large items placed beside a bin will not be collected and are not considered a missed collection.