Please note that Reservation DATS takes reservation bookings 2 or 3 days in advance of travel or the day before until noon.
When booking a trip you will be asked:
- Your DATS registration number
- The day and time you wish to travel
- The exact address for your pick-up and drop-off
- If you use a wheelchair or other type of mobility aid
- If you wish to book a return trip
The Customer Care Centre Agent will confirm the trip by repeating it back to you. Be sure all the information is correct.
|Day of Trip||When to Book|
Reservation trips are for occasional or casual trips. All DATS bookings are on a ‘first come, first served’ basis. Reservation trips can be booked starting three days in advance up to noon the day before. DATS will offer alternate times if we cannot accommodate the time requested. You may also request a Same-Day (On-Demand) trip.
Subscription trips are booked from the same origin to the same destination, at the same time and on the same day of each week, repeating regularly, for a minimum of six weeks (for example, every second Monday and Wednesday at 10am). Frequent cancellations or changes of subscription trips will result in a review of your booking privileges.
If you do not need your subscription trip on a particular day/time, please temporarily cancel your subscription. You can also temporarily cancel your subscriptions for an extended period of time, if required. For example, if you are going on holidays for 3 weeks, you can temporarily cancel all subscription trips for those 3 weeks.
Subscription trips are typically cancelled on all Statutory Holidays with the exception of Easter Sunday.
Same-Day (On-Demand) Trips
These trips are requested on the same day the client wishes to travel. DATS is able to accommodate a small number of trips on the day of service because others have cancelled advance bookings. Same-Day (On-Demand) trips are not guaranteed – it depends on vehicle capacity. Same-Day requests must be made at least two hours prior to the requested departure time.
Cancelling a Trip
Your cooperation in phoning DATS promptly if you must cancel your trip will help us provide better service for all passengers. Your cancellation helps us avoid making an unnecessary trip and may allow another customer to use the trip. Cancellations can be made by phone at 780- 496-4567 (option 1).
Trips cancelled less than two hours before the scheduled pick-up time are recorded as a 'no-show'.
Group trips are used for three or more DATS clients traveling from the same location to the same destination at the same time. Group reservation trips must be booked three to six days in advance. For large group trips (10 or more DATS clients), six to ten days notice is preferred. Only a limited number of group bookings can be accommodated and we cannot guarantee everyone in your group will be on the same vehicle. Group trips may not be available during peak periods.
DATS I-Book allows customers to book and cancel DATS trips online, 21 hours per day and 7 days per week.
Register online for DATS I-Book or call 780-496-4567 (option 4)
Booking/Cancellation Request Forms
Did you know you can request a trip via fax? Just fill it out on the computer (or print it off and fill it out) and fax it into DATS. No calls, no waiting on the phone, and you can work at your own pace.
You can complete requests for Reservation, Subscription, and Group trips. You can also cancel or change your trips. Please remember to read through the form carefully – missing information will result in your request not being processed.
Your confirmation will be sent via a return fax; if you don’t receive confirmation, call the Customer Care Centre at 780-496-4567, option 2 to check on the status. Sending in the fax does not guarantee your trip, you must receive back the confirmation fax. If your booking consist of more than two people, then please use the 'Group Booking Request Form' in addition to the 'Booking Request Form'.
Trip Booking/Cancellation Request Fax Forms
Please note: Booking, group booking, and subscription booking request forms must be received by noon the day before the requested trip.
Please note: cancellation requests are processed during regular Customer Care Centre operating hours. Please do not fax same day cancellation forms outside of these hours as they will not be processed (see service hours for more detail).