Professional Standards is responsible for the administration of the complaints process concerning the conduct of Community Standards Peace Officers. Professionalism, accountability, and transparency are critical elements in the success of the service we provide to our customers.

 If citizens have a compliment or concern in relation to a Community Standards Peace Officer Interaction or observation of conduct, then they can share their feedback in 4 ways.

  1. Call 780-496-5747
  2. Call 311
  3. Email
  4. Send the  Public Complaint Form by Mail to:
    Professional Standards
    3rd Floor Century Place
    9803 102 A Ave
    Edmonton, AB 

Our compliments and concerns processes are administered in an open, fair, accountable, and professional manner and are regulated by the Peace Officer Act, Peace Officer Regulation, Peace Officer Act (Ministerial) Regulation, and the Peace Officer Program Policy.

The City of Edmonton Community Standards peace Officer program includes:

  • Animal Care & Control Officers (ACO)
  • Community Standards Peace Officers (CSPO)
  • City Park Rangers (PR)
  • Transit Peace Officers (TPO)

You can expect a response from our office within five (5) business days.