Please be prepared with the following information to make your booking:
- Program name
- 2-3 potential program dates
- School mailing address, including postal code
- School telephone and fax number
- Contact name and names of teachers for all classes being booked
- Email address(es) of teacher(s) booking and attending the program
- Number of children attending
- Number of supervisors
- Special needs / accessibility arrangements
- Location and address for travelling programs
- Name and phone number of on-site contact person for travelling programs
Fees and Payment
The amount owing is shown on your program confirmation. Payment is required prior to the program. Invoices are sent out on the first of each month. You will receive your invoice in the same month as your program runs. For example: for a May booking, you will be issued your invoice on May 1. Payment can be made by cheque, Visa, MasterCard, or American Express. Please make cheques payable to The City of Edmonton and write your booking confirmation numbers on your cheques.
Credit card payment can be made over the phone by calling 311 or 780-442-1442.
Mail cheques to:
Citizen Services Payment Processing
PO Box 2359
19th Floor, Edmonton Tower
Edmonton AB, T5J 2R7
The maximum number of children permitted in a program is 30. Groups exceeding 30 children must book an additional program. The maximum number of adult participants is 10. Groups exceeding 40 participants, including both children and adults, must book an additional program.
Adults are required to remain with their group and supervise participating students at all times during the program. Adult supervisors are admitted free of charge with the program in the following ratios:
- Pre-school (3-4 years): 1 adult per 3 students
- Kindergarten - Grade 6: 1 adult per 5 students
- Grades 7-12: 1 adult per 10 students
Additional parents and children/siblings exceeding these ratios will be asked to pay facility admission fees and tour the facility on their own. Additional participants can rejoin their group after the registered program ends. To ensure a high quality program, we recommend that all children participating are within the age range advertised for the program.
Cancellation and Rescheduling
You are required to submit written notice of cancellation of program(s) via email to email@example.com.
Programs cancelled with 30 days notice or more will not be charged the program fee or a cancellation fee. Programs cancelled with 8-29 days notice are subject to be charged 50% of the program fee, unless the cancellation is filled by a waitlisted group. For programs cancelled with 7 days notice or less, the full program fee will be charged.
Programs run rain or shine. In the event of poor weather, you must call 780-442-1442 or email firstname.lastname@example.org if you are not coming.
Programs cancelled due to severe weather conditions will not be charged a cancellation fee as long as they are rescheduled within the current or upcoming school year fall term (September - November).