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Due to new COVID-19 restrictions announced by the Government of Alberta, all recreation facilities are closed.

Virtual personal training and nutritional services are available. For more information, email personaltraining@edmonton.ca or call 780-283-6283 or 311.

Virtual programs are available including: fitness classes; safety and aquatic certification programs; and virtual art programs.

Register for Virtual Programs

 

Due to new COVID-19 restrictions announced by the Government of Alberta, all recreation centres are currently closed.

Re-opening Admission and Membership Updates

Admission and Rates

Options for citizens who did not have a membership on hold are to purchase individual time slots, purchase a monthly pass or annual membership - all at the Facility level pricing. This pricing level recognizes that our facilities are not running as usual with capacity limits and reduced amenity access. Our interim pricing therefore is as follows:

Pay per time slot* $8.50 Adult
$7.25 Senior/Youth
$5.75 Child
One month pass $57 Adult
$48 Senior/Youth
$39 Child
Annual Membership $504 Adult
$432 Senior/Youth
$330 Child
$1356 Family
Relaunch Continuous Monthly Membership** - Online Purchase $47 Adult
$42 Senior/Youth
$31 Child

Relaunch Continuous Monthly Membership** - In-Person Purchase

(Additional $10 admin fee will be applied per membership)

$47 Adult
$42 Senior/Youth
$31 Child
$128 Family

 

  • *Family pricing is not available when paying per reservable time slot. Each individual has to reserve their time slot and pay.
    • If you want to access more than one amenity on the same day, you will need to make more than one booking. For example, you will need to book a time to use a fitness centre and a time to use a pool. You will need to leave the facility between your bookings.
  • ** The Relaunch membership is a “facility” level priced membership that provides access to any open facilities for a promotional period of 12 months from date of purchase. This pass will only be sold until additional membership tiers are reinstated. 
    • Family memberships not available online. Please make an in-person appointment to purchase.
    • For in-person appointments, please complete this Pre-Authorized Debit form (PAD), provide either a void cheque or your banking information and bring your ID. 
    • No discounts for Corporate Wellness and Community Wellness members for this membership type. 
  • Memberships include free admission to our virtual fitness programs.

Current Members

Given the current pandemic situation, restrictions in place and uncertainty about future restrictions,  we are offering the following options to our members:

Annual Memberships

All annual memberships will be put on hold until Jan 12, 2021, including active memberships and memberships currently on hold.

Continuous Monthly Memberships

As of now all continuous monthly customers will not be charged for January to accommodate for the intended 4 week closure from December 12 to January 12. If facilities reopen on January 13, payments will resume on February 1, 2021.

Monthly Memberships

All monthly memberships will be extended for the time of facility closure.

Paid Online Admissions

All paid online admissions for December 12 onwards will be credited to your account. If you prefer to receive a refund via cheque please complete the Membership Cancellations and Refunds form.

In addition to the above accommodations, you can cancel your current membership with no cancellation fees by filling out the Membership Cancellations and Refunds form. Once we receive your request, we will process it as soon as possible. Due to the expected volume of requests, this might take some time.

If you have any challenges filling out the form, please email myaccount@edmonton.ca.
 
Thank you for your continued support and patience as we work through our new way of offering services in City facilities. We look forward to welcoming you back when you are ready to return.

For more information on the City’s COVID-19 response, please visit edmonton.ca/COVID-19.

Safety Protocols

What are you doing to ensure my safety while I’m in the facility?

Signage will be in place at facilities to help guide you. Staff will also be available to help with directions.

Please follow all entry and exit signage at facilities.

It is mandatory that patrons and participants wear a mask when they are not engaging in intense physical activity. Wearing masks in pools is not allowed.

You are asked to come in either your workout clothes for fitness centres and gymnasiums or swimsuits for pools.

Alberta Health recommends you bring your hand sanitizer with you, but we will have hand sanitizer available in multiple locations throughout the facilities.

Gathering in common spaces is discouraged and seating areas will be closed.

Where spectator seating is available, capacity is limited to 25%. 

What is a face covering? Do I have to wear one?

A face covering is a material or mask that covers a person's mouth, nose and chin to prevent the spread of respiratory droplets. Acceptable forms of face coverings include:

  • A non-medical face mask
  • Face shields that wrap around the face and chin, fully covering mouth, nose and chin
  • Cloth face coverings
  • A medical-grade face mask

Effective August 1, 2020, wearing a mask or face covering is mandatory in all indoor public places and public vehicles. Masks are not required when engaging in physical exercise and are not allowed in the pool. For more information, please visit edmonton.ca/COVID19.

What are you specifically doing for safety in fitness centres and gymnasiums?

Fitness centre capacity will be a maximum of 100 people depending on the facility.

Courts in gymnasiums are limited to a maximum of 2 people per court.

Equipment in fitness centres has been spaced apart to comply with physical distancing guidelines. 

In areas where powered equipment cannot be moved, some equipment will be taken out of use to ensure proper physical distancing.

Our Amenity Coordinators and Member Experiences Liaisons will also help by:

  • Directing traffic and ensuring proper user etiquette including thoroughly cleaning equipment before and after use. 
  • Working with custodial staff to ensure all high-touch areas and amenities are regularly cleaned. 
  • Monitoring physical distancing and ensuring guidelines are adhered to for playing court sports (badminton and  pickleball). 
  • Educating patrons in all fitness centres and gymnasiums about current COVID-19 guidelines for facilities.

Signage throughout facilities will assist with patrons having a safe and enjoyable experience and signage leading into facilities will remind people of the public health guidelines and the need to have a time booked for entry.

Additionally, new queuing markers and control devices will be in place to assist patrons in maintaining appropriate distances.

Will washrooms be available?

Yes, washrooms are available. We remind you to follow Alberta Health guidelines and wash your hands after using washrooms.

What are you specifically doing for safety in pools/aquatic centres?

A staff member will be present to help with information on physical distancing. 

There will be a limit of 40 people in an aquatics area. Individual activities will have their own capacity limits based on physical distancing. 

Lane swim will be restricted to one swimmer per lane.

Where practical, we will use lane ropes to create dedicated areas for individual customers or family cohorts.

Will hot tubs and steam rooms be open?

Hot tubs are available at Bonnie Doon Leisure Centre and Clareview Community Recreation Centre. 

You are required to reserve a time slot to use a hot tub due to capacity restrictions to promote physical distancing. 

Will locker rooms be available for fitness users?

We ask that you arrive at the facility in your workout clothes. There will not be change room access for fitness centre or gymnasium users. Valuables lockers may be available in facilities where physical distancing is possible.

Will locker rooms be available for pool users?

We ask that you arrive at the facility already in your swimsuit.

Aquatic changerooms will be available only when you are leaving the pool areas. There will be only one-way traffic through the change rooms. 

Non-transparent waterproof bins will be provided on the pool deck in which to store personal items. Valuables lockers may be available in facilities where physical distancing is possible.

Are there limits on how long people can stay in a facility?

There will be time limits on how long people can be in a facility. That will depend on what amenity you are using and the activity in which you are involved. For example, people will be able to use fitness centres for 75 minutes followed by a 15-minute transition and cleaning break before the next 75-minute activity block. 

In pools, for example, swim lane usage is limited to 30 minutes. Hot tub usage is set to 15 minutes.

Once you are done, we ask that you leave so that cleaning can take place and to make room for others coming in for their scheduled visits.

Memberships and Admission Pricing

What has happened with my current membership?

If you are a current member of any of our City of Edmonton Recreation Centres, your membership has been on hold since March 11. On July 6, all memberships will be reactivated with the option to keep your membership active, keep your membership on hold, or cancel your membership.

If you choose to keep your membership active:

  • Annual members with Facility Plus or All Facility memberships: Your membership will be automatically extended by the number of days that it was on hold. As well, we will add an additional month to your membership at the end of the term, recognizing that you bought a membership at a higher level than we now offer.
  • Continuous monthly members with Facility Plus or All Facility memberships: We will not charge you for the month of August.
I wish to keep my membership on hold, what do I need to do?

If you would like to extend the hold on your annual membership, fill out the Membership Holds and Cancellations form.

  • Annual memberships can be put on hold until January 1, 2021. It will take time to process requests but your request will be back-dated to when you requested. 
  • For continuous monthly members (all levels), the only available options are to keep your membership active or to cancel your membership.

If you have any challenges with filling out the form, please email myaccount@edmonton.ca.

I want to cancel my membership, what do I need to do?

If you would like to cancel your current membership, please fill out the Membership Holds and Cancellations Form to get a credit on your account or request a refund.

If you have any challenges with filling out the form, please email myaccount@edmonton.ca.

I pay my membership monthly as it’s taken from my bank account. When will you start charging my account again?

Your continuous monthly membership will be reactivated as of July 6. Payments will resume based on the membership you have.

  • Facility Level: payments will resume as of August 4. Your credit from the month of March will be applied to July.
  • Facility-Plus and All Facility level: payments will resume as of September. Your credit from the month of March will be applied to July. Your August fees will be waived in recognition that you paid at a higher level than our current interim pricing. Regular monthly payments will resume in September.
My membership was set to expire when you closed facilities. Will I have mine extended or will I have to renew when I visit a facility in July?

If your membership was set to expire between March 11 and July 6, then your membership will be active for the number of days you still had left for your current membership term. 

What is happening with Leisure Access Passes?

All Leisure Access Pass memberships were put on hold from March 11 to June 14. They have been extended for 95 days. Leisure Access customers, as of June 14, have access to transit passes and the Edmonton Valley Zoo.

Given that only a few facilities are reopening, and only a few amenities within them, will you charge less for entry?

We have implemented new memberships fees and admission pricing for those without existing memberships. This pricing level recognizes that our facilities are not running as usual with capacity limits and with reduced amenity access. Our interim pricing is as follows:

Single admission (pay per reservable time slot): 

  • Adults $8.50 
  • Youth/Senior $7.25
  • Child $5.75
  • Family pricing is not available for single admission, as each family member must reserve a time slot.

One month pass:

  • Adults $57
  • Youth/Senior $48
  • Child $39
  • Family $156

Annual membership:

  • Adults $504
  • Youth/Senior: $432
  • Child $330
  • Family $1,356
Will I be able to purchase admission online?

Pay per time slot, monthly passes and annual memberships can be purchased online at MoveLearnPlay. You can also renew your existing membership online.

What will I have access to for these prices?

You will have access to all areas that are open: Fitness centres, gymnasiums, and aquatics areas.

Please remember that you must book a time to visit a facility. Those paying daily admission will need to select a time and pay at time of booking. Those with monthly passes and annual memberships will need to select a time online and then scan your card at the facility you are visiting.

If only the Facility Plus and All Facility centres are initially opening, can someone with just a Facility membership go to them?

Yes, Facility level members do have access to the reopening facilities, even though they are Facility Plus and All Facility level facilities. Our current interim pricing is set at the Facility level to recognize that we have adjusted our service level, including reduced amenity access and limited capacities for each of the amenities.

For More Information

Online Contact 311 Online
Telephone

311

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