Given the current pandemic situation, restrictions in place and uncertainty about future restrictions, we are offering the following options to our members:
All annual memberships will be put on hold until Jan 12, 2021, including active memberships and memberships currently on hold.
Continuous Monthly Memberships
As of now all continuous monthly customers will not be charged for January to accommodate for the intended 4 week closure from December 12 to January 12. If facilities reopen on January 13, payments will resume on February 1, 2021.
All monthly memberships will be extended for the time of facility closure.
Paid Online Admissions
All paid online admissions for December 12 onwards will be credited to your account. If you prefer to receive a refund via cheque please complete the Membership Cancellations and Refunds form.
In addition to the above accommodations, you can cancel your current membership with no cancellation fees by filling out the Membership Cancellations and Refunds form. Once we receive your request, we will process it as soon as possible. Due to the expected volume of requests, this might take some time.
If you have any challenges filling out the form, please email firstname.lastname@example.org.
Thank you for your continued support and patience as we work through our new way of offering services in City facilities. We look forward to welcoming you back when you are ready to return.
For more information on the City’s COVID-19 response, please visit edmonton.ca/COVID-19.