Animal Care & Control Centre

Lost Pets

Effective November 4, the ACCC will resume the intake of all stray animals which now includes feral cats and cats brought into ACCC in a trap. ACCC continues to suspend all walk-in services. An admittance appointment is required for all services including if you need to claim your pet or want an animal scanned for a microchip. Appointments can be made by calling 311 or visiting edmonton.ca/pets.

Priority will be given to those animals that are:

  • In distress
  • Injured (wounds, limping, bleeding)
  • Visibly ill (thin, weak, not mobile, any discharge from eyes or nose)
  • Very pregnant (imminent birth) 
  • Kittens under two months who appear to have no mother
  • Outside when the temperatures have dropped below -20 degrees Celsius with the windchill and where the finder is unable to bring the animal inside

All ACCC services listed above are by appointment only. Appointments can now be made by calling 311 or using the online form.

If You Have Lost Your Pet

If you have lost your pet, please look for it on our Lost Pets page and make an appointment online via edmonton.ca/pets or by calling 311.

Injured Animals

Priority appointments will be given to those animals that are:

  • In distress

  • Injured (wounds, limping, bleeding)

  • Visibly ill (thin, weak, not mobile, any discharge from eyes or nose)

  • Very pregnant (imminent birth)

  • Kittens under two months of age who appear to have no mother

  • Outside when the temperatures have dropped below -20 degrees Celsius with the windchill and where the finder is unable to bring the animal inside

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

Pet Licence Purchase and Renewal

Citizens can purchase or renew their pet licence online. Payments can also be sent by cheque or money order and mailed to: the City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4.  We encourage pet owners to keep their contact information associated with your pet’s licence up-to-date online in the event your pet gets lost.

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

Monthly program for pet owners to have their cats microchipped as part of their licenses,

Please be advised that the Don't Skip the Chip program is on hold at this time because of service changes at the Animal Care & Control Centre.

In six months of our 2018 pilot we were able to chip over 450 cats and 65% of those cats are new licence holders! Microchips allow us to quickly identify owners and connect them with their pets, but they also allow veterinary clinics to reunite pets without ever having to come to our facility!  These licence fees will be used to care for over 4,000 cats that come to our facility each year and continue to provide funding for low income spay/neuter programs.  A win-win for owners, cats and our facility!