Apply for Assisted Waste Collection

This service is for residents with temporary or long term mobility challenges who have no one else to help move their waste for collection.

Application Process

Step 1: Download, print, and ask your health care provider to sign the authorized health care provider form. Keep the completed form until you are contacted by Waste Services on next steps.

Step 2: Complete the webform below and click submit.

Step 3: As part of the review process, City of Edmonton will schedule and conduct an at-home interview.

Wearing a mask or face covering is a reasonable precaution for some, but is not required of patrons. Please be courteous and maintain a distance of 2 metres if someone asks you to.

If you are experiencing symptoms of COVID-19, please reschedule and follow all Government of Alberta requirements for isolation if you are experiencing symptoms.

At this stage, Waste Services will direct applicants to submit their completed authorized health care provider form. The form can be submitted electronically, or in-person during the at-home interview.

Step 4: Applicants will be notified of their approval status, and approved applicants will receive Assisted Waste Collection service.

You may submit an application at any time.

Enter your address

Provide the street address in Edmonton where help is needed.

Street address

House number and street name

Unit (optional)

Apartment / suite / building / floor

Contact information

For the resident who requires assistance

First Name

Last Name

Email Address

Phone Number

For a designate who provides support to the resident (optional)

First Name

Last Name

Email Address

Phone Number

When do you need help?

I need help now I need help when the cart-based collection service begins

Find out when cart collection begins in your area.

What level of help do you need?

Select the option that applies to your situation:

Option A:
I can put waste in carts. I need the City to set out carts at the curb for collection and return carts to their storage location. Option B:
I need the City to take waste from my door, place it in carts, set out carts for collection, and return carts to their storage location.

How long do you need help for?

Year round:
I have a mobility challenge and need ongoing help. Seasonally:
I have a mobility challenge and need help seasonally. Temporary:
I have a temporary mobility challenge and will only need help for a short period of time.

All residents receiving year round service will be subject to an annual review.

Please note, the application review process may take up to 10 business days.

Select the season when you need assisted waste collection.

Please select a season

Please select the season

Winter (mid-November to mid-March)

Spring-Fall (mid-March to mid-November)

If you have specific seasonal dates, enter them in Add Comments below.

Please note, the application review process may take up to 10 business days.

Select the date when you need assisted waste collection to start.

Enter details on how long you need the temporary service in Add Comments below.

Please note, the application review process may take up to 10 business days.

Add Comments (optional)

Include any additional details to consider with your application.

Personal information and your Healthcare Professional’s information is collected for the purpose of registering you in the City of Edmonton’s Assisted Waste program and will be used to validate your application. Collection and use is authorized under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act and is managed and protected in accordance with the Act. If you have any questions or concerns about the collection, use, or disclosure of this information, please contact Waste Customer Support, Kennedale Administration Building, City of Edmonton, at 12802-58 Street NW, Edmonton, AB, T5A 4L3, 780-496-5698, wasteman@edmonton.ca.

Service Conditions

Participation in the Assisted Waste Collection service is only for residents who are unable to move waste material to the curb or back alley for collection due to a medical condition and where no other person resides at the address who is capable of placing waste materials at the curb or back alley.
Waste Services must approve the assisted waste collection location and the resident must comply.
Participants must notify the City of Edmonton at 311 or assistedcollection@edmonton.ca if they no longer need Assisted Waste Collection service.
Participation in the Assisted Waste Collection service is subject to an annual review.
The service may be terminated if the conditions met when the application was approved no longer apply.

By submitting this application, you consent to all the above listed conditions for participation in the Assisted Waste Collection service.

Thank you for submitting your application for Assisted Waste Collection.

A confirmation notice will be sent to your email address if one has been provided. If not, please note the below information for your records.

We will review the information provided and contact you to schedule an at home interview. The interview will follow all COVID-19 safety protocols.

If you indicated that you do not require this service until cart-based collection begins, the interview will be scheduled after cart delivery begins in your area.