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The City of Edmonton understands that the cornerstone of a healthy, citizen-centred municipality is the ability to interact with our city and file complaints.

Legal Appeal Processes

Similar to all municipalities throughout Alberta, residents of Edmonton have several different ways to appeal a decision taken by a municipality that affects them.

Appeal of Bylaw Tickets

If you have received a bylaw ticket and want to appeal it, contact 311 for information on the different appeal processes since bylaw officers have many different options for addressing problems.

You may also look at the violation ticket issued directly by the bylaw officer or received in the mail that explains the court appearance instructions and other details.

If you want to make a bylaw complaint you can do so online or call 311.

Subdivision and Development Appeal Board

Anyone affected by a decision of the Development Authority or the Subdivision Authority may appeal to the Subdivision and Development Appeal Board.

Assessment Review Board

The Assessment Review Board adjudicates assessment disputes between the City of Edmonton and any person or taxpayers affected, in an impartial, fair and timely manner.

Community Standards and Licence Appeal Committee

The Community Standards and Licence Appeal Committee hears and adjudicates appeals of Licensing Decisions, Municipal Government Act Orders and Weed Control Notices.

Photo Radar Enforcement Appeals

Once a registered vehicle owner receives an automated enforcement ticket, it becomes a Provincial Court matter. Options are listed on the offence notice of how to pay or contest the offence notice/ticket.

Alberta Ombudsman

Anyone who wishes to have the Alberta Ombudsman review a complaint must follow the procedure as set out on the Alberta Ombudsman website.

Please Note: The Alberta Ombudsman is the office of last resort for complaints. Before it can become involved, the appropriate legal appeal process (see examples above) must have been used.

Other Complaint Options

Contact 311

Contact 311 online, by phone (780-442-5311), email or the 311 App.

The City’s 311 service is available 24/7 and it is almost always the best way to connect.

Public meetings

City Council and committee meetings and public hearings are an excellent way to ensure elected leaders directly hear what you have to say.

Be sure to check out the dates and times of different meetings and follow the procedures on how to register.

City Councillors

Contacting your elected members of City Council is another way to register a complaint or concern.

For City Employees, Contractors, Students & Volunteers

Fraud & Whistleblower Protection

Anyone who works for the City in any capacity has access to the City Manager's Fraud & Whistleblower Protection Directive. The Directive provides information on how to file a complaint without any concern about confidentiality or repercussions.

Discrimination and Harassment

The City has developed an interim process for handling any discrimination and harassment complaints. Work is underway to develop a final process.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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