The City’s 311 service is available 24/7 and it is almost always the best way to connect.
The City of Edmonton understands that the cornerstone of a healthy, citizen-centred municipality is the ability to interact with our city and file complaints.
You can make a claim against the City if you believe the City of Edmonton is responsible for your injury or property damage.
For City Employees, Contractors, Students & Volunteers
Anyone who works for the City in any capacity has access to the City Manager's Fraud & Whistleblower Protection Directive. The Directive provides information on how to file a complaint without any concern about confidentiality or repercussions.
Legal Appeal Processes
Similar to all municipalities throughout Alberta, residents of Edmonton have several different ways to appeal a decision taken by a municipality that affects them.
If you have received a bylaw ticket and want to appeal it, contact 311 for information on the different appeal processes since bylaw officers have many different options for addressing problems.
You may also look at the violation ticket issued directly by the bylaw officer or received in the mail that explains the court appearance instructions and other details.
Once a registered vehicle owner receives an automated enforcement ticket, it becomes a Provincial Court matter. Options are listed on the offence notice of how to pay or contest the offence notice/ticket.
Anyone who wishes to have the Alberta Ombudsman review a complaint must follow the procedure as set out on the Alberta Ombudsman website.
Please Note: The Alberta Ombudsman is the office of last resort for complaints. Before it can become involved, the appropriate legal appeal process (see examples above) must have been used.