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NEW - Senior Annual Passes
Edmonton Service Centre remains closed due to COVID-19. 2021/2022 senior annual passes will need to be mailed. There is no in-person purchase option.

If you have a 2020/2021 senior annual pass, an information package will be mailed to you in January/February with renewal instructions.

Starting February 1, 2021, there will be two new income brackets (a sliding scale) for low income annual passes. See below for details.

Senior fares are available to those who are 65+. Reduced rates are available on tickets, monthly passes and annual passes. Senior monthly passes and tickets can be purchased at retail sales outlets. All ETS fare types are accepted on DATS, including senior tickets, monthly and annual passes, when used by registered DATS riders.

Note: Please phone the outlet to make sure they have the product you want in stock.

Senior Annual Pass Updates

Updated January 31, 2021

New Applicants

Senior annual passes are valid from April 1, 2021 until March 31, 2022. Passes need to be mailed because the Edmonton Service Centre remains closed due to COVID-19. Passes will be available starting February 1, and will be mailed in March (or later, if you apply later in 2021). 

There are three different categories for senior annual passes, based on your individual income.

  • Regular annual pass (income above $33,034).
    Pass is $385.
  • Low income annual pass (Tier 2) (income between $29,071 and $33,033).
    Pass is $139.
  • Low income annual pass (Tier 1) (income below $29,070).
    Pass is free. 

Starting February 1, first time applicants must fill out and submit this application form, along with proof of residency, proof of age, current mailing address, and proof of income (if you are applying for either of the low income annual passes). Proof of income documents are listed below. 

There are two ways to submit copies of your documentation: 

  • By mailing documentation to the Edmonton Service Centre, 2nd floor, 10111 104 Avenue, Edmonton, AB, T5J 0J4. 
  • By emailing scanned copies (or photos) of documentation to etsseniorspass@edmonton.ca.

Once your submission has been reviewed, and payment has been received (if applicable), your pass will be mailed to the address you provided on your application form. 

There are two ways to pay for your senior annual pass: 

  • By mailing a cheque, along with your documentation, to the Edmonton Service Centre, 2nd floor, 10111 104 Avenue, Edmonton, AB, T5J 0J4. 
  • By calling 780-423-7433 (Monday-Friday; 8am-4:30pm) and paying by credit card, VISA Debit, Debit Mastercard, or prepaid VISA/Mastercard. 

Proof of Income 

A copy of one of the following must be included to be eligible for either of the low income annual passes:  

  • 2019 or 2020 T4A (OAS) (if box 21, net supplement paid, shows any amount above zero).
  • Guaranteed Income Supplement (GIS) letter of eligibility from the Government of Canada.
  • 2019 or 2020 Notice of Assessment (line 15000, taxable individual income must be below $33,033).
  • Permanent Resident or a refugee (to qualify, you must have been in Canada less than one year and have not filed a tax return).
  • Proof of government Employment Insurance (EI) being received in past three months.
  • A copy of your Health Benefits Card within the last three months showing receipt of Income Support benefits.

Personal information is collected for the purpose of applying for an ETS Seniors Annual Pass and will be used to determine eligibility. Collection is authorized under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act and is managed and protected in accordance with the Act. The documents you submit will be destroyed after verification.

For questions about the collection, please contact etsseniorspass@edmonton.ca

Renewing Applicants

If you did not qualify for a low income senior annual pass in 2020, you might qualify in 2021 because there are new income brackets (a sliding scale). Please see the above section called “New Applicants” for details.   

If you purchased a regular annual pass in 2020, and have individual income above $33,034, your 2021/2022 annual pass will cost $288 (as the regular annual price of  $385 has been discounted to compensate for the temporary suspension of fares in 2020 due to COVID-19).


 

Fare Information

Fares (effective February 1, 2021)
Cash $3.50
Ticket (Book of 10) $19.75
Monthly Pass $35
Annual Pass  (2021/2022) $385
Annual Pass - Low Income Tier 2 (2021/2022) $139
Annual Pass - Low Income Tier 1 (2021/2022) FREE

 

Tickets

Youth/Senior Tickets come in packs of 10. These tickets are restricted to persons aged 24 and under and 65+. Proof of age may be required by transit staff when using a Youth/Senior ticket. Tickets are valid for all ETS service.

Monthly Pass

Monthly passes are valid for one calendar month of travel on all ETS service.  Proof of age may be required by transit staff when using a Youth/Senior monthly pass.

Frequently Asked Questions

Is the Edmonton Service Centre still closed?

Yes, the Edmonton Service Centre is still closed due to COVID-19.  

How do I apply for a regular Senior Annual pass?

Applicants 65 years of age or older residing in Edmonton automatically qualify for a $385 senior annual pass.

Must have at least one of the following for proof of age:

  • Driver’s licence
  • Alberta Government identification card
  • Alberta Health Care card
  • Permanent Resident card

Must have proof of residency such as:

  • Driver’s licence
  • Documentation containing a name and Edmonton address (bank statements, utility bills, phone bills)

Offices to Obtain Qualifying Information From:

Canada Revenue Agency

How do I apply for a low income Senior Annual pass?

Seniors applying for a low income annual pass must provide proof of age, Edmonton residency and income. Proof of receipt of this benefit is required for first time applicants only.

Must have at least one of the following for proof of age:

  • Driver’s licence
  • Alberta Government identification card
  • Alberta Health Care card
  • Permanent Resident card

Must have proof of residency such as:

  • Driver’s licence
  • Documentation containing a name and Edmonton address (bank statements, utility bills, phone bills)

Must have a copy of one of the following for proof of income:

  • 2019 or 2020 T4A (OAS) (if box 21, net supplement paid, shows any amount above zero)
  • Guaranteed Income Supplement (GIS) letter of eligibility from the Government of Canada
  • 2019 or 2020 Notice of Assessment (line 15000, taxable individual income must be below $33,033)
  • Permanent Resident or a refugee (to qualify, you must have been in Canada less than one year and have not filed a tax return)
  • Proof of government Employment Insurance (EI) being received in past three months
  • A copy of your Health Benefits Card within the last three months showing receipt of Income Support benefits
  • A copy of your Canada Pension Plan T4A(P) Form for the 2019 tax year showing credits for Disability Benefit
How do I pay for my Senior Annual Pass?

Due to the ongoing closure of the Edmonton Service Centre because of COVID-19, there are two alternative methods to purchase your annual pass: pay by phone or mail a cheque to the Edmonton Service Centre. Senior annual passes will be available starting February 1, 2021. 

To pay by phone, call 780-423-7433 (Monday-Friday; 8am-4:30pm).

Accepted payments: credit card (VISA, Mastercard, American Express), VISA Debit, Debit Mastercard, prepaid VISA/Mastercard.  

Edmonton Service Centre
2nd Floor, 10111 104 Avenue
Edmonton, AB T5J 0J4

Where do I mail my documentation or a cheque? 

Starting February 1, 2021, please mail any necessary documentation or your cheque to: 

Edmonton Service Centre
2nd Floor, 10111 104 Avenue
Edmonton, AB T5J 0J4

Where do I mail my documentation or a cheque?

Please mail any necessary documentation or your cheque to: 

Edmonton Service Centre
2nd Floor, 10111 104 Avenue
Edmonton, AB T5J 0J4

When can I get my Seniors Annual Pass?

Passes are available starting February 1, 2021 but you can get your pass throughout the year until December. For the Seniors Annual Pass, there is no prorated cost. It will remain the same cost, no matter what point in the year you purchase the pass.

How do I apply for my Senior Annual Pass?

Since the Edmonton Service Centre remains closed due to COVID-19, first time applicants should read the above section called “New Applicants”. 

What if I have mobility issues?

The Edmonton Service Centre remains closed due to COVID-19. Annual passes need to be mailed. Seniors should refer to the section above called “New Applicants” for details.

How do I renew a Senior Annual Pass via the Mail-In Program?

Any senior who purchased an annual pass the previous year will receive a renewal form in February by mail reminding them to renew their annual pass. This renewal form, along with a cheque or money order made payable to the City of Edmonton, can be returned to ETS in the postage-paid envelope provided. The new annual pass will be mailed once all the documents are received. 

If a renewal letter is not received, the Seniors Annual Pass can still be renewed by mail with the following information:

  • A cheque or money order made payable to the City of Edmonton for the cost of the pass
  • Full name
  • Address
  • Phone number
  • Date of birth

Mail your payment and information to:

Senior Annual Pass Program
2nd Floor, Edmonton Tower
10111 104 Avenue
T5J 0J4

If a pass is purchased after April 1, is there a discount applied?

Prorated fares do not apply to any ETS product. The Senior Annual pass always takes effect on April 1 and is valid until March 31 the following year. If you buy your pass a month or months after April, you do not get a discount.

What do I do if I lose my monthly/annual bus pass?

Please contact ETS Lost and Found at 780-496-1622 or fill out the ETS Lost and Found form. If your pass is not found and returned to ETS, a new pass can be purchased by calling 780-423-7433 (Monday-Friday; 8am-4:30pm).

You will be required to pay the full, original price of the pass. Passes are not prorated. If your pass is stolen, a police report will be required to obtain a replacement pass.

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