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Senior Fares

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Fares Resume
Starting June 15, 2020, ETS will resume fare collection on buses, LRT and DATS. Customers should board the bus through the front door starting June 15.

2020/2021 Senior Annual passes are valid proof of payment when fare resumes. Senior monthly passes and tickets can be purchased at valid retail outlets. Seniors’ annual passes will be for sale at a later date.

We have reduced in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations, which are closed. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

Senior Pass Updates

Updated June 25, 2020

New Applicants

As the Edmonton Service Centre is closed, all new applicants who qualify for the Low Income Annual Pass can mail or email in their supporting documents to:

Edmonton Service Centre
2nd Floor, 10111 104 Avenue
Edmonton, AB T5J 0J4 

or

etscustomerprograms@edmonton.ca

For the regular Annual Pass, first time applicants who are above the low income threshold ($28,513) must submit their documents and a cheque. However, while the 2020/2021 pass is valid fare until March 31, 2021, at this time, monthly passes are less expensive than the Annual Pass ($34/month versus $374). Monthly passes are available through retail sales outlets or through the ETS Online Store. As Canada Post delivery times may vary, please call in advance to see if they have received their passes.

Renewing Low Income Applicants

As the Edmonton Service Centre is closed, all renewing applicants who qualify for the Low Income Annual Pass can mail or email in their income qualification documents to:

Edmonton Service Centre
2nd Floor, 10111 104 Avenue
Edmonton, AB T5J 0J4 

or

etscustomerprograms@edmonton.ca

Senior fares are available to ETS customers who are 65+ or older. Reduced rates for seniors are available on tickets, monthly passes and annual passes. There is no reduced rate for cash fare or single ticket purchase.

All ETS fare types are accepted on DATS, including senior tickets,  monthly and annual passes, when used by registered DATS riders.

Fare Information

Fares (effective February 1, 2020)
Cash $3.50
Ticket (Book of 10) $19
Monthly Pass $34
Annual Pass  (2020/2021) $374
Annual Pass - Low Income (2020/2021) FREE

 

Tickets

Youth/Senior Tickets come in packs of 10. Effective February 1, 2020, these tickets are restricted to persons aged 24 and under and 65+. Proof of age may be required by transit staff when using a Youth/Senior ticket. Tickets are valid for all ETS service.

Monthly Pass

Monthly passes are valid for one calendar month of travel on all ETS service. Proof of age may be required by transit staff when using a Senior/Youth monthly pass.

Annual Pass and Low Income Annual Pass

Senior Annual Pass

Residents of Edmonton, 65 years of age and older qualify for a Senior Annual Pass. Annual passes are non-transferable. The Senior Annual Pass can only be purchased at the Edmonton Service Centre or through the renewal mail-in program.

Passes can be used for unlimited travel on all Edmonton Transit buses, the LRT and DATS (for registered DATS users). These passes are NOT accepted on Route 747 with service to Edmonton International Airport, or regional transit vehicles.

Senior Annual Passes are valid from April 1 of the current year until March 31 of the next year. Passes go on sale each year at the beginning of February and are sold until December. They are not prorated regardless of when they are purchased.

Low Income Annual Pass

Seniors applying for a low income annual pass must provide proof of age, Edmonton residency and income by providing a copy of one of the following. Proof of receipt of this benefit is required for first-time applicants only. The low income annual pass is not transferable.

  • 2018 or 2019 T4A (OAS) (if box 21, net supplement paid, shows any amount above zero)
  • Guaranteed Income Supplement (GIS) letter of eligibility from the Government of Canada
  • 2018 or 2019 Notice of Assessment (line 150, taxable individual income must be below $28,513)
  • Permanent Resident or a refugee (to qualify, you must have been in Canada less than one year and have not filed a tax return)
  • Proof of government Employment Insurance (EI) being received in past three months
  • A copy of your Health Benefits Card within the last three months showing receipt of Income Support benefits

Frequently Asked Questions

How do I apply for a regular Senior Annual pass?

Applicants 65 years of age or older residing in Edmonton automatically qualify for a $374 senior annual pass.

Must have at least one of the following for proof of age:

  • Driver’s licence
  • Alberta Government identification card
  • Alberta Health Care card
  • Permanent Resident card

Must have proof of residency such as:

  • Driver’s licence
  • Documentation containing a name and Edmonton address (bank statements, utility bills, phone bills)

Offices to Obtain Qualifying Information From:

Canada Revenue Agency

How do I apply for a low income Senior Annual pass?

Seniors applying for a low income annual pass must provide proof of age, Edmonton residency and income. Proof of receipt of this benefit is required for first time applicants only.

Must have at least one of the following for proof of age:

  • Driver’s licence
  • Alberta Government identification card
  • Alberta Health Care card
  • Permanent Resident card

Must have proof of residency such as:

  • Driver’s licence
  • Documentation containing a name and Edmonton address (bank statements, utility bills, phone bills)

Must have a copy of one of the following for proof of income:

  • 2018 or 2019 T4A (OAS) (if box 21, net supplement paid, shows any amount above zero)
  • Guaranteed Income Supplement (GIS) letter of eligibility from the Government of Canada
  • 2018 or 2019 Notice of Assessment (line 150, taxable individual income must be below $28,513)
  • Permanent Resident or a refugee (to qualify, you must have been in Canada less than one year and have not filed a tax return)
  • Proof of government Employment Insurance (EI) being received in past three months
  • A copy of your Health Benefits Card within the last three months showing receipt of Income Support benefits
  • A copy of your Canada Pension Plan T4A(P) Form for the 2018 tax year showing credits for Disability Benefit
When can I get my Seniors Annual Pass?

Passes are available during the first week of March but you can get your pass throughout the year until December. For the Seniors Annual Pass, there is no prorated cost. It will remain the same cost, no matter what point in the year you purchase the pass.

Where do I apply for my Senior Annual Pass?

The Senior Annual Pass can be purchased at the Edmonton Service Centre located at 10111 104 Avenue.

Do I have to come in person to the Edmonton Service Centre?

For the first time they apply for an annual pass, seniors must come in person to the Edmonton Service Centre (10111 104 Avenue) to provide proof of age, income and residency. 

If you are not able to come in person, you can send someone to apply on your behalf. The representative will be required to bring their own and the senior’s government issued photo identification and all supporting documents. Once qualified, a renewal form will be mailed to the senior in all subsequent years.

Any senior who has purchased an annual pass will be sent a renewal form in early March the following year. The senior can either mail the form and payment back to the Edmonton Service Centre to receive their new annual pass or come in person with the form. Supporting documents are required for first time applicants only.

What if I have mobility issues?

Seniors with mobility issues can send a representative on their behalf. The representative must provide a consent letter, government issued photo identification for both the Senior and the representative, as well as the previous year’s Seniors Annual Pass in order to purchase a new pass.

For new applications, a representative will also need to provide all required documents for the program.

How do I renew a Senior Annual Pass via the Mail-In Program?

Any senior who purchased an annual pass the previous year will receive a renewal form at the end of February by mail reminding them to renew their annual pass. This renewal form, along with a cheque or money order made payable to the City of Edmonton, can be returned to ETS in the postage-paid envelope provided. The new annual pass will be mailed once all the documents are received. 

If a renewal letter is not received, the Seniors Annual Pass can still be renewed by mail with the following information:

  • A cheque or money order made payable to the City of Edmonton for the cost of the pass
  • Full name
  • Address
  • Phone number
  • Date of birth

Mail your payment and information to:

Senior Annual Pass Program
2nd Floor, Edmonton Tower
10111 104 Avenue
T5J 0J4

If a pass is purchased after April 1, is there a discount applied?

Prorated fares do not apply to any ETS product. The Senior Annual pass always takes effect on April 1 and is valid until March 31 the following year. If you buy your pass a month or months after April, you do not get a discount.

What do I do if I never received my Senior Pass Renewal form or my pass in the mail?

Fill out the following form to request your Senior Pass Renewal letter.

What do I do if I lose my monthly/annual pass?

Please contact ETS Lost and Found at 780-496-1622 or fill out the ETS Lost and Found form. If your pass is not found and returned to ETS, a new pass can be purchased from the Edmonton Service Centre. You will be required to pay the full, original price of the pass. Passes are not prorated. If your pass is stolen, a police report will be required to obtain a replacement pass.

I want to change my address/phone number or have questions?

You can change or update your information using our online form. 

Related Documents

Senior Annual Pass Brochure

For More Information

Contact ETS

Telephone

311
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