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Please be advised that we are currently experiencing a high volume of submissions which is affecting our processing time. We ask for your patience and understanding at this time.

If your vehicle is damaged from hitting a pothole, you can submit a damage claim. Damages caused by potholes are not immediately paid by the City. Each claim is evaluated according to provincial legislation to ensure the City is responsible. The City is careful and fair when following its duties under provincial legislation.

Did you know?

  • Thousands of new potholes appear each year on Edmonton streets due to our harsh weather conditions
  • City crews filled over 400,000 potholes in 2018
  • An annual average of 547 pothole claims were presented to the City over the past twelve years
  • In 2018, the City paid 9% of the claims presented and denied 91% (this ratio varies by year)
  • If accepted, the average payout on a pothole claim was $414

Make a Pothole Damage Claim

To report a pothole damage claim, claimants must submit a completed Statement of Damage or Injury Claim Form.

The Risk Management Section of the Law Branch investigates and settles all claims made against the City. Provincial law outlines the City's responsibility and liabilities and sets a reasonableness standard with respect to the repair of roadways.

City claims adjusters carefully review each pothole claim in relation to the provincial legislation. Claims are paid only after going through the evaluation process, to ensure the City has properly assessed its level of responsibility for an incident.

Please ensure your claim falls on a public roadway that falls within Edmonton city limits and is the responsibility of the City. Any claims outside the city limits should be forwarded to the responsible authority, be it the Province of Alberta or a neighbouring Municipality or District.  

The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps. This applies to all sections whether it is inside the city limits or not. The Province is also responsible for primary highways outside of the Anthony Henday Drive ring road and this includes Hwy 15 (Manning Drive) north of Anthony Henday Drive, Hwy 2 (Gateway Blvd/Calgary Trail) south of Anthony Henday Drive and Hwy 16 West (Yellowhead Trail) west of Anthony Henday Drive. If your claim falls within these areas, we suggest that you contact Alberta Transportation to present your claim.

Alberta Transportation
310 Twin Atria Building
4999 - 98 Avenue NW
Edmonton, Alberta
T6B 2X3
Phone: 780-644-5612
Fax: 780-415-0475

Provincial Liability Conditions

  • Claims must be reported within 30 days of the date of incident 
  • The City is liable only if it knew, or ought to have known, of the state of disrepair 
  • The City is not liable for damage caused by a system of inspection or the manner in which the inspections were performed
  • The City is not liable for damage caused by a system of maintenance or the manner in which the maintenance is to be performed 
  • The City is not liable if it can prove it took reasonable steps to prevent the disrepair from happening
  • The character of the road and the area of the city in which it is located are two examples of multiple factors that are to be used in establishing the reasonableness standard
  • There remains the greatest accountability on drivers to watch where they are driving to avoid potholes as long as this can be done safely

Appeal a Denied Claim

Should a claim be denied, you can have the decision reviewed by the Claims Supervisor in the Risk Management section. You can submit a request in writing to the Risk Management section, including all additional information to support your position.

If the Claims Supervisor denies your claim, you can initiate a legal action in the Provincial Court of Alberta or the Court of Queen’s Bench of Alberta.

For More Information

Risk Management Section

4th Floor, Chancery Hall
3 Sir Winston Churchill Square
Edmonton, AB
T5J 23C

Telephone

780-496-7200

Fax 780-496-5149
Email riskmanagement@edmonton.ca

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