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Get answers to the most common questions regarding the bike and e-scooter share services that are coming to Edmonton.

How will I be protected from the coronavirus when using an e-scooter?

Vendors are required to clean and disinfect their equipment daily. Please note that equipment is not cleaned and disinfected between customers. Please wash your hands or use hand sanitizer before and after using the equipment, and avoid touching your face during use. Maintain physical distancing when using e-scooters.

How do I access the service?

The vendor will provide details of their service which will include how to access and pay for the use of their bikes, e-bikes or e-scooters.

Where can I find a vehicle?

This year, e-scooters will be corralled in designated areas away from Main Streets, including Jasper Avenue, Whyte Avenue and 124 Street. You do not have to return equipment to the corral as all equipment will be tracked with GPS. Equipment can also be located using the related vendor’s mobile app.

How do the locks work?
  • All bikes, e-bikes and e-scooters have an internal electronic lock that can only be unlocked using the vendor’s mobile app
  • They are not physically locked to a bike rack or enclosed in a cage
  • Each vendor will have their own unlocking and payment system
Can I use an e-bike or e-scooter in a bike lane?

Yes, all shared regular bikes, e-bikes and e-scooters can be used in bike lanes, shared paths, shared streets and parkland. E-scooters are allowed on roads where the speed limit is 50 km/h or under. 

E-scooters are not permitted on sidewalks, unimproved park trails, on roadways with the posted speed limit higher than 50 km/h, or on road lanes closed for patio expansion on Jasper Avenue, Whyte Avenue, or Old Strathcona.

Do I still need to wear a helmet?

Wearing a helmet when riding a bike, e-bike or e-scooter is always a good idea. The provincial standards for wearing helmets applies for bicycles and e-bikes.

  • Helmets are mandatory on electric bikes
  • Helmets are mandatory on bikes for people 18 and under 
  • Helmets are not regulated by the province on electric scooters 
Do I have to return the bike or e-scooter back where I found it?

No, you can leave the vehicle in a location that is convenient for you provided you park it properly following the guidelines provided by the vendor and on this webpage. Vendors have installed GPS tracking devices in their vehicles so they can locate, collect and redistribute their vehicles as needed.

How do I report a shared bike or e-scooter that is left on my property or is blocking the sidewalk?
  • Contact the vendor directly to report an improperly parked or derelict vehicle
  • Licensed vendors are required to report parking issues, known collisions, accidents, or injuries, and complaints regarding the vehicles to the City
There are too many shared bikes or scooters parked in one area, creating clutter. Who do I call about this?

Contact the vendor directly to report an improperly parked or derelict vehicle.

Why are parking spaces being set aside to accommodate e-scooters?

There have been many adjustments to our roadways and to curbside parking in 2020 to support health guidelines and public needs during the COVID-19 pandemic, which is enable people to space out on shared pathways and patios. Bikes and e-scooters are a positive addition to the vibrancy of our city, and the availability of parking for these modes of transportation is important for citizens who want to patron businesses via a variety of transportation methods.

Why are e-scooters restricted to roads with speed limits of 50 km/h or less?

Roads with a speed limit higher than 50 km/h generally have more traffic and where the speed difference between e-scooters and automobiles is quite large. These conditions can make it very unsafe for people on e-scooters. However, most of Edmonton’s road system has speed limits that are 50 km/h or less, so people have plenty of choice in routes to take.

Are e-scooters required to have the same equipment as bicycles, such as bells?

Yes, as with bicycles, e-scooters will be equipped with a working bell or horn to alert pedestrians before they are overtaken.

E-scooters will also be equipped with a hand brake and outfitted with the following protective items so they are suitable for road use, as per provincial regulations:

  • One or two headlamps
  • One or more red tail lamps
  • One or more rear reflectors
I own an e-scooter. Can I use it on city property, like in a bike lane or city park?

No, provincial legislation does not allow for use of personal electric scooters in Edmonton.

What is the difference between a regular bicycle, an e-bike and an e-scooter?

A regular bicycle requires you to pedal to make it move. An e-bike has a small electric motor that can provide some power to move through pedaling. An e-scooter can be moved by either kicking or turning on a small electric motor using a push button usually found on the handlebars.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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