Shared Micromobility Program

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E-bikes and E-scooters

Active modes of travel, such as bicycles, e-scooters and e-bikes, are excellent ways to get around and experience our beautiful city, visit the Discover YEG Map. When more people use active travel, our streets become less congested with traffic, our impact on the environment shrinks, and Edmonton becomes a healthier, more livable and vibrant place to live.

Micromobility programs, like e-bikes and e-scooters, encourage people to walk, cycle and take public transit more often because they bridge gaps in travel that personal vehicles, transit, or infrastructure may not cover.

Services are provided through a phone app that people can download when they open an account with a company
Parking and riding rules are in place to make sure that everyone can move safely around on bikes, e-bikes and scooters
Report damages, discarded or improperly parked vehicles to the company so they can be removed

Reporting Crime

If you see a crime in progress involving bikes, e-bikes, or e-scooters, including theft, vandalism or mischief, contact Edmonton Police Service.

911, for serious crimes in progress
Non-emergency line at 780-423-4567
Citizen Online Police Reporting Service

Vendors

Please contact the vendor directly to report all issues related to bikes, e-bikes and e-scooters with the date and time of the issue, the location and the e-bike or e-scooter ID number, if possible.

Bird Canada

hello@bird.co - Account creation and payment/refund
311_Edmonton@birdcanada.co - Report misparked/abandoned e-scooters/e-bikes
1-866-205-2442
www.birdcanada.ca
www.bird.co

How to Ride - Bird Canada

Lime

help-edmonton@li.me
Phone Number: 1-888-LIME-345
Text: 1-888-546-3345
www.li.me

How to Ride - Lime

Where to find e-scooters and e-bikes?

E-scooters and e-bikes can be located using the related vendor’s mobile app. The City has set up corrals in designated areas away from Main Streets, including Jasper Avenue, Whyte Avenue and 124 Street. You do not have to return equipment to the corral as all equipment will be tracked with GPS. You can find the location to the nearest corral using the DiscoverYEG map.

Where e-bikes and e-scooters can travel?

Plan your route using the DiscoverYEG map.

You may ride e-scooters in:

Bike lanes
Shared pathways
Roads with a posted speed limit of 50km/h or less

You may ride e-bikes where cycling is permitted. More information on cycling laws and safety can be found at Bike Routes.

E-scooters and e-bikes cannot be used on:

Sidewalks
Park trails not maintained by the City

Where shared bikes, e-bikes and e-scooters can be parked?

It’s very important to ensure that shared bikes, e-bikes and e-scooters are not blocking doors, or travel along sidewalks and paths.

With this in mind, shared bikes, e-bikes and e-scooters may be parked using the following guidelines:

Park in an upright position, with all wheels touching the ground
When parking on a sidewalk, you must be at least 0.5m from a curb and there must be a 1.8m clearance for people to walk along the sidewalk
When parking on parkland, do not park within a metre of a shared pathway or trail
When parking e-scooters and e-bikes at a Transit Centre or Community and Recreation Facility, only park in areas designated for bike parking without obstructing other bikes or the bike racks; do not park in the car stalls

Do not:

Park in an area which will block people walking, biking or driving
Block doors, emergency exits, ramps, handrails, bus benches or bus shelters
Park in a bike lane, shared pathway, alley or loading zone; on a bridge or in a median island
Park inside a Transit Centre or Community and Recreation Facility, on an LRT platform, or take it onto a bus*
Park within:
- 1.5m of benches, E-Park pay stations, transit signs, call boxes, crosswalk buttons, utility box or poles
- Five metres of a fire hydrant or fire department connection
- One metre of a shrub bed, tree, or naturally occurring vegetation other than grass

*The bike racks on buses are not designed to carry e-scooters. You may walk your e-scooter through LRT stations and onto trains outside peak hours Monday to Friday (7:30-9am and 4-5:30pm) and on weekends or holidays. Please note the meter on the e-scooter will continue to run while riding the LRT.

When sidewalks are less than 1.8m in width or in neighbourhoods with rolled curbs, you may park in the parking lane rather than on the sidewalk, provided it is within one vehicle width of the curb and not within the following restricted parking zones:

E-Park zone
No parking zone
No stopping zone
Disabled parking zone
Loading zone

If you have questions about a bike, e-bike or e-scooter’s condition or payment, see one parked incorrectly, or notice a cluttering issue, contact the related vendor directly.

How bike, e-bike and e-scooter shares work?

You can create an account with one of the City's approved vendors and download their mobile app to locate and unlock a bike, e-bike, or e-scooter. You can then use the app to pay for the time that you use bicycles, e-bikes and e-scooters on city bike lanes, shared paths and roadways.

Please follow the vendor’s directions on proper use and parking of the vehicle when ending a session. Each vehicle has a GPS tracking device that allows vendors to locate, collect and redistribute bikes, e-bikes and e-scooters as required. Trip fees may vary between vendors.

Wearing a helmet when riding a bike or e-bike is mandatory, and is a good idea when riding an e-scooter. Wearing a helmet lowers the risk of a head injury in case of a collision or fall.

If you have questions about a bike or e-scooter’s condition or payment, see one parked incorrectly, or notice a cluttering issue, contact the related vendor directly.

Licensed vendors are required to report parking issues, known collisions, accidents, or injuries, and complaints regarding their bikes, e-bikes and e-scooters to the City.

Safe Travel Tips

Have fun and ride with care in Edmonton! Getting around safely, no matter how you are travelling, is a shared responsibility. Remember these tips as you move around.

In your car:

Expect and look for people on e-scooters, e-bikes and bikes. Remember, e-scooters and e-bikes can travel along bike lanes, shared pathways, and roads with a speed limit of 50km/h or less.

On a bike, e-bike or e-scooter:

Read operation instructions provided by the vendor carefully to ensure you’re comfortable before you travel.
When crossing intersections, alleys, and access-ways, scan your path to make sure people driving see and yield to you.
Use the bell on the handlebar to alert others on bike lanes and shared paths if you plan to overtake and pass them. Always pass on the left. All shared bikes, e-bikes, and e-scooters will be equipped with bells.
Ride as far to the right side of the road as possible unless making a left-hand turn.
Use the appropriate hand signals and shoulder check before turning or changing lanes.
Move off the path to the right when stopping.
Avoid using your cell phone or other hand-held technology while you are in motion.
Obey all traffic signs and signals.
Only one rider per e-scooter or e-bike.
Do not be under the influence of alcohol or drugs.

Please remember that e-scooters and e-bikes are not cleaned after every use, and we recommend that you wipe down the e-scooter or e-bike and wash or sanitize your hands before and after use.

Helmet Regulations

Mandatory to wear an approved helmet:

When riding power bicycles (e-bikes) regardless of age
When riding all types of bicycles if the rider is under 18

Not mandatory to wear a helmet:

When riding e-scooters

Bicycles are classified as vehicles under the Alberta Traffic Safety Act and cyclists must obey the Provincial laws regarding helmets. For helmet specifications to meet Canadian safety standards, review the Alberta Traffic Safety Act, Part 6, Division 5, Sections 111 and 112.

There are no current provisions through the Traffic Safety Act for electric scooter users. The City of Edmonton strongly recommends wearing a helmet when riding any active mode of transportation, including e-scooters.

Helmets are available for purchase at Bird Canada, and Lime riders can get discounts on helmets at Lime online.

For More Information

311 Contact Centre

Online	Contact 311 Online

If you are calling from outside of Edmonton: 780-442-5311

Telephone	311
TTY	711