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Community Safety Neighbourhood Response guide overview.
The City developed a Neighbourhood Response Tool that helps you make the right call at the right time. It covers a range of situations from witnessing vandalism, intoxication and substance abuse to property and business concerns and provides tangible steps to increase safety and minimize risk.
You witness the continued serving of alcohol to individuals who are clearly intoxicated, e.g. slurred speech, stumbling/falling or aggressive behaviour.
You observe labour being exchanged for alcohol.
Take action. Be detailed and keep a record of all events.
You see “under the table” gambling or betting on sports:
Provide information and/or evidence. Be detailed and keep a record of all events.
You see a sidewalk that needs repair or a road with potholes:
You see an unkept public park:
You see a wild animal within city limits:
You witness or are a victim of sexual assault.
You witness or are experiencing domestic violence
You see people smoking or vaping tobacco or cannabis in non-smoking areas
You see a patio over capacity
You witness staff drinking or participating in unsafe activities on the job:
You notice staff are unlicensed or paid illegally:
You notice a street light is burnt out:
You notice a playground or Green Shack requires structural maintenance:
You see a tree on public property in need of maintenance:
You witness people loitering or panhandling outside a business or on a street corner.
You see vandalized public or private property (graffiti):
You see a person regularly sleeping in public areas:
You come across a homeless camp, tent or shelter on public or private property:
Park Rangers will visit the camp within 4 days. Individuals using the camp will be connected to support services and housing options by the Boyle Street Outreach team. The camp will be scheduled for cleanup by Parks maintenance crews.
You see someone who is experiencing a psychosis or mental health crisis.
You see someone threatening or attempting suicide.
Take action. Call 911 if you or someone else is in danger.
You see litter or an overflowing garbage can on public property.
Your complaint will be investigated. If the issue can’t be resolved with the property owner or manager, Capital City Clean Up will visit the site and clean it up.
You see a dead animal on public property:
You see someone is parked in your paid parking spot:
A property does not appear to meet Alberta Health's Minimum Housing and Health Standards:
Nearby properties are continuously noisy or disruptive at night:
You step on a needle and it punctures your skin:
You find a needle in a public place:
You find a needle on your property or public property:
You can safely handle and dispose of a needle by picking it up with gloved hands or tongs. Place the needle in a metal or plastic container, then wash your hands with soap and warm water. Do not bend, snap or re-cap the needle and do not throw the needle in the recycle or trash.
Safely stored found needles can be taken to an Eco Station for proper disposal. Although it is always important to use caution, there is minimal risk with picking up a used needle.
You see what appears to be a gang threatening someone.
You witness gang-related activity or advertising of weapons.
Provide detailed information about what you witnessed. If it's safe, record the licence plate number or vehicle model.
You can also report it online:
A door-to-door sales person is trying to sell household energy products, which is now prohibited by law.
Door-to-door salespeople are harassing you after you've declined their product.
Provide detailed information about your experience. Try to note the salesperson's identification information, if possible.
| Title | Supervisor of Community Safety |
|---|---|
| Telephone | 780-668-7956 |
| jenna.pilot@edmonton.ca |