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We welcome your feedback about the new bus network that is launching April 25, 2021. The new network is designed to better connect customers through more direct and frequent routes. 

Due to the amount of advance work that is required, the routes are now finalized for the launch. Future trip planning for individual routes will be available online in mid-March 2021. However, last minute route changes or detours may be required due to unplanned road closures.
 
We know it will take some time to get the new network running as intended and for customers to become familiar with the system. You can use this form to share your comments about the new bus network, send feedback for possible adjustments in the future, or let us know what you like about the new bus routes. 

We will be looking at feedback trends from customers to help us evaluate the network and guide any potential larger adjustments to the network in 2022.

If you require immediate assistance or have a comment about the current service, please contact 311 to reach a staff member between the hours of 7am to 7pm, seven days a week (closed on statutory holidays).

Share your feedback with us here:



It would help us better understand your trip needs, if you let us know how you currently use transit.




Did You Know?

How your feedback will be used: Customer reports are useful to identify potential service adjustments and to better understand how customers use the network. ETS will consider different trips in the network and how routes and schedules could be changed.

How decisions are made to adjust service: Changes are evaluated based on many criteria including the number of customers affected by the change, alternative service available to the customer requesting a change, cost and service standards outlined in policy C539A. If changes are warranted, they are prioritized and implemented when funding is available. Minor changes are made five times per year, with most changes taking place in September. Major adjustments will be reviewed in 2022.

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