Winter can be a challenging time for people to get around, and often more so for those with mobility and balance issues. A stretch of sidewalk can be clear of ice and snow, but the lower temperatures sometimes mean that concrete and asphalt can be hard and sometimes slippery.
If an area that you feel should have been plowed/cleared but wasn’t (or wasn’t done up to a safe standard), contact 311. Operators at the Call Centre will log your complaint and dispatch the call directly to the district responsible for maintaining the transportation infrastructure in that area.
For more information about the Community Standards bylaw, tips for clearing your sidewalks and the process for reporting a concern, visit Maintaining Winter Sidewalks.